Dec 2018 – May 2020 · 1 yr 5 mos

• Monitors all aspects of a product lifecycle, including long- term and short-term development and marketing. Stays abreast of trends in the marketplace to ensure the product's competitive position. Works closely with the engineering team to make the product more user friendly and ensures that all the essential features are made available within the product to help the clients globally in improving their businesses.

May 2018 – Nov 2018 · 6 mos

• Organising and creating training materials. As a SME responsible to guide other professionals on the project to ensure the content is accurate and update the internal resources which are used to troubleshoot the issues within the tool. Assisting the team on real time channels like chat and sharing the product updates with the team.

Jan 2017 – Apr 2018 · 1 yr 3 mos

• Working in one of premium process of digital marketing. Working closely with the digital marketing Agencies from all over the world and providing them resolutions in regards with the digital marketing services. Troubleshoot the issues related to online advertisements and assisting the clients in making best use of digitalisation and online advertising.

Jul 2016 – Dec 2016 · 5 mos · Hyderabad, Telangana, India

• After successful performance being an associate, happy to share that I got an opportunity as a subject matter expert. with this role I'm responsible in assisting the people on floor and also to handle the calls routed to the leadership team.

Jul 2015 – Jun 2016 · 11 mos · Hyderabad, Telangana, India

• Associated with handling issues related to the shareholders of Amazon. Responsible for training the new joiners with respect to process and communication skills. As a subject matter expert, involved in guiding the team on how to solve customer issues and provide the best customer satisfaction. Take ownership of building a trust and goodwill in the market, on behalf of the organisation.