Mar 2021 – Jul 2023 · 2 yrs 4 mos

• Directly responsible for Sales & Operations for PAN India.
• Responsible for creation and execution of GTM Strategy for PAN India.
• Developing Sales Process, Tactics and Execution strategies
• Hiring, Coaching, Developing High Performance Sales Teams and Sales Leaders.
• Building a repeatable, scalable revenue engine ready for high growth
• Building alignment and integration across cross-functional groups (Marketing, Services, Product, Solution Engineering) and business partners.
• Building out sales enablement methodology, frameworks, play-books and training sessions.
• Spearheaded team of customer service representatives, achieving a remarkable 40% improvement in customer satisfaction scores within
• the first year
• Developed and implemented customer service strategies resulting in an impressive 30% increase in customer retention rates
• Managed and optimized customer support channels, including voice, chat, email, and social media platforms, leading to a significant 40%
• reduction in response time.
• Collaborated with cross-functional teams, such as product management and engineering, to address customer issues and provide timely
• resolutions, resulting in an outstanding 50% decrease in escalations
• Conducted regular performance evaluations, provided coaching and training to team members, and fostered a culture of continuous
• improvement, leading to a remarkable 30% increase in employee productivity
• Analyzed customer feedback, support metrics, and data to identify trends, insights, and areas for process improvement, resulting in an
• impressive 35% improvement in first contact resolution rate
• Implemented and maintained customer service KPIs, ensuring team adherence to performance goals and service level agreements, resulting
• in a notable 20% increase in customer satisfaction
• Established and maintained strong relationships with key customers, acting as a trusted advisor and advocate for their needs, leading to an outstanding 25% increase in customer advocacy.

Mar 2021 – Jul 2022 · 1 yr 4 mos

• Lead nationwide offline sales team members to achieve sales target.
• From a sales team of 10, to now well over a 750+, we’ve seen a lot and been through it all. Along the way learning countless lessons, always inspired to keep improving and keep moving.
• Directly lead, as well as mentor and guide team members in cultivating and capturing opportunities, including general prospecting, product demonstrations, events, SOWs, RFPs, RFls, bake-offs, etc.
• Develop and implement effective Sales Strategy and planning.
• Coaching sales team on the technical aspects of the organisation products; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them to achieve their sales targets.
• Manage and oversee the daily operations of the sales department.
• Monitor and analyse performance metrics and suggest improvements.
• Coordinating with other teams to ensure smooth delivery of products & services
• Building a high performing sales team by providing strong mentorship, coaching and guidance
• Coordinate with management to develop sales plan, budget and schedule.
• Being Instrumental in Hiring process and Managing team of 750+ Sales Development Representatives, Team Leaders, Regional Sales Managers and delivered 100% targets Month on month.
• Worked closely with the Sales Team to evaluate and assist in sales strategy and solution recommendations for prospective customers.
• Launched higher value plans and multiyear plans to increase revenue and ARPU exponentially by understanding the current and potential customers needs through daily interactions.

Oct 2020 – Apr 2021 · 6 mos

• Project Marlboro – An aggressive attempt to enter and establish brand ‘Marlboro’ in competition’s heartland (Karnataka)
• As a key member of the project, was responsible for setting up the infra and building a strong foundation for growth
•  Accelerated Infrastructure Build-up
• Drafted in and led a 250+ member sales team (215 Salesmen, 35 Supervisors) in a span of 3 months
• Appointed Distributors to setup the basic footprint of Marlboro (from 5 WDs to 10 WDs) in a span of 3 months
• Scaled up the retail coverage from 6000 outlets to 20000 outlets (CSU being 25000) in 6 months
• Recognized with “Making a Difference” award for execution of effective expansion in just 6 months of joining
•  Sales – Business Development
• Trained and Mentored the fresh sales team to build base that reaped rewards month on month
• Achieved an availability index of 90% in coverage outlets – a first time in South India for the company
• Recorded the highest-ever sales for a city in South India for Marlboro, surpassing previous best by 50%
• Tripled monthly sales volume & value (both Primary & Secondary) in one year of project start
• Consistently achieved month-on-month value and volume growth maintaining an average of ~11%
• Clocked an average monthly turnover of Rs. 7 Crores yielding a GMC (Gross profit) of Rs. 38 Lakhs/month
• Instrumental in achieving a Market share of 2% and Segment share of 5% in the first year of project
•  Responsible for end to end S&D management (planning, designing, tracking, controlling & efficient usage
•  Planned and executed performance incentives and sales promotion schemes for team members and retailers
•  Designed tracking mechanisms to keep track of, drive & motivate the team in winning national level competitions
•  Involved voluntarily in stock planning and inventory management at the CFA/WD level for the state
•  Selected for Achievers’ Annual trips to London and Bali by Phillip Morris and GPI respectively
• see less

Apr 2018 – Oct 2020 · 2 yrs 6 mos

• Developing dealer network, understanding and exploring new markets for business growth and streamlining marketing operations.
• Exposed to managing activities of exclusive branded stores in terms of customer interaction, customer service.
• Offering of new products and services.
• Handling Retail & Dealer business in the given territory with a team of Sales Executives, Team Leaders, Territory Sales Executives and Trade Marketing Supports (Supervisors).
• Taking care of Primary, Secondary and Visual Merchandising.
• Maintaining inventory levels of various SKU's of the entire product range.
• Planning, Designing & executing effective beat plans for the entire territory.
• Planning and monitoring targets and acquisitions on daily, weekly and monthly basis to achieve the KRA.
• Identifying growth plans for team members - through performance management mechanism.
• Increased Retail acquisition penetration with Distribution.

Jun 2017 – Apr 2018 · 10 mos

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Manage assigned store territory to execute on key priorities and metrics.
• Build relationships with assigned store's sales reps and management to achieve quotas and deliver on priorities.
• Assist in designing and developing promotions to achieve targeted market share and revenue within territory.
• Train and coach Retailer's Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase or maintain the Market Share for new and existing Idea Cellular customers.
• Work with Retailers to plan and organize exclusive Idea Cellular Weekend Events and onsite Sales Drive days.
• Developed and executed Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share.
• Timely customer issue resolution and response to Retailer's escalations/inquiries.
• Analyze sales reports and territory sales breakdown by market/banner.
• Primary and secondary target to Distributor as well as to the trade.
• Preparing route & beat plans for FOS as well for merchandiser.
• Developing and expanding new retail outlets on regular basis.
• Prepare market intelligence reports.
• To achieve acquisition and revenue targets for the territory.
• Channel expansion ( width of Distribution).
• To guide, monitor and motivate the team to achieve day to day plans and align them towards meeting Company objectives on all KPI's.
• Working closely with marketing department to make sure the proper supply of POS materials and other support for visibility drive in the market.
• Closely monitoring competitors activities in the market and counter reacting on time in order to increase market share.
• To provide training program to Distributor, top retailer's, backend staff and field sales Executives and also conducting monthly R&R programme.

Apr 2017 – Jun 2017 · 2 mos · Mysuru, Karnataka, India

• 1. Use different crawling tools to manage good ranking of website
• 2. Manage and increase the traffic on website
• 3. Research about different keywords and use them
• 4. Use social media marketing
• 5. To market the product in the market
• 6. To interest with different customer and complete the target of customers
• 7. Making marketing strategy for better customer reach and increase the sales

Apr 2016 – May 2016 · 1 mo · Mysuru, Karnataka, India

• # To establish new, and to follow up and
• develop existing business opportunities.
• # To develop and implement a clear and
• coherent strategy for the generation of revenue generating opportunities.
• # Formulate an overall business development
• strategy in conjunction with company management.
• # Establish and maintain a computerized
• customer and prospect database.
• # Plan and carry out marketing activities to agreed
• sales targets, budgets and timescales.
• # Respond to and follow up sales enquiries by
• post, telephone, and personal visits.
• # Maintain and develop existing and new customers.
• # Monitor and report on activities and provide relevant management information.
• # Carry out market research, competitor and
• customer surveys.
• # Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.

Apr 2016 – May 2016 · 1 mo · Mysuru, Karnataka, India

• # Digital & Social media marketing
• # Worked on sales, promotions and launch strategies of new product i.e. 'Myskillpage.com' with the help of Digital marketing tools & Social media marketing

Feb 2013 – May 2015 · 2 yrs 3 mos · Bengaluru Area, India

• o Procurement & inception of electrical materials/components.
• o Inspect electrical installations to verify conformance with safety laws ordinances
• o Inspect electrical installations during construction or re modelling to enforce laws and ordinances establishing & maintaining minimum standards for residential, commercial and industrial electrical installation appliances
• o Review electrical plans & materials list to interpret specifications methods of installation
• o Verify loads, demand factors, and number of circuits to make sure that circuits are capable of operating without overloads
• o Inspect electric wiring, fixtures, and equipment, and issues notices to repair, remove, or refrain from using items found to be unsafe
• o Interpret legal requirements recommends compliance procedures to contractors, craft workers, and owners
• o Keep records of inspections prepares reports for use by administrative or judicial authorities.