Sep 2021 – Feb 2024 · 2 yrs 5 mos

• Led end-to-end delivery of remittance and cross-border payment products for top Indian and global banks, ensuring on-time implementation within defined scope, budget, and regulatory compliance.
• Managed cross-functional teams of 20–25 members, driving 95% on-time delivery through Agile and Scrum practices with real-time communication and sprint governance.
• Translated complex client requirements into product features by preparing BRDs, refining functional documents, creating Jira stories, and reviewing test cases.
• Implemented governance frameworks and project budget controls, mitigating risks and improving delivery efficiency by 20% through proactive issue escalation and stakeholder alignment.
• Oversaw critical project and product artefacts including project charters, budget trackers, resource planning, commercial scope, and bug-tracking metrics to ensure high-quality delivery.

Jul 2019 – Aug 2021 · 2 yrs 1 mo · Kuwait

• Developed and implemented effective sales strategies to drive revenue growth, identifying new business opportunities and establishing partnerships with key customers and vendors.
• Conducted regular performance evaluations for branch staff, providing constructive feedback and coaching to drive continuous improvement and meet performance targets.
• Managed inventory levels, ordering and tracking currency and supplies to maintain adequate inventory levels and ensure smooth branch operations.
• Successfully managed branch revenue and customer portfolio, with an aggregate exposure of INR 40 mn and 6k customers per month.
• Ensured compliance with audit and regulatory procedures, minimizing risk exposure and ensuring smooth branch operations.
• Monitored all balances and deposits, ensuring accurate record-keeping and adherence to proper procedures at all times.
• Participated in community outreach and networking activities to increase brand awareness and enhance the reputation of the organization.

Jan 2019 – Jun 2019 · 5 mos · Mumbai Area, India

• Responsible for directing and controlling the overall execution of the Market Research Project from launch through customer delivery to meet the established targets for scope, quality, schedule, and cost.
• Monitor the established Key Performance Indicators to determine project health.
• Bidding with clients and vendors as per project specification to manage end to end projects effectively

May 2018 – Jun 2018 · 1 mo · Mumbai, Maharashtra, India

• Summer Internship
• Project Title : " Identification of operational gaps in manufacturing cold pressed juices “.
•  Applied POKA YOKE to optimize the production process and logistics which reduced error rate to 1 %.
•  Applied 5S methodology and MUDA for inventory management which in turn led to reduction of inventory cost by 5 %.
•  Work-Study Analysis to allocate right work to right staff to improve labour productivity.

Jan 2018 – Apr 2018 · 3 mos · Mumbai, Maharashtra, India

• Winter Internship
• Projects undertaken :
• Retail Sales: OTC sales and sale promotion activities in different supermarkets to increase sales volume.
• Retail Operation: Studied existing supply chain and provided inputs which resulted in reduction of inventory holding cost by 10 %.
• Manufacturing Operation: Planned and coordinated with team members from production department for Process Improvement Projects by applying Operational technique.

Feb 2018 – Feb 2018 · 0 mo · Mumbai, Maharashtra, India

• Live Project
• Creative content writing and promotional activities by using different social media platforms.

May 2015 – Jun 2017 · 2 yrs 1 mo · Vapi

• Serving as primary contact and escalation point for all travel related matters, including interacting with C-Level Executives.
• Managed and supervised International and Domestic team department and also ensured delivery of best customer service.
• Responsible for Sourcing new partners and look after contact negotiations, rate audits, invoice reviews and customer service enquiries.
• Handled journey management for corporate clients and manage travel vendor relationships (agency, air, hotel, car rental, executive sedan, and other travel related services), ensuring compliance with service level agreements and contracted pricing.

Nov 2014 – Mar 2015 · 4 mos · Vapi

• Evaluated market needs, discovered potential opportunities and identified new sales channels to meet / improve sales agenda of the firm.
• Worked with the firm’s management to develop sales tactics and lead programs based on customer feedback and company vision.