May 2023 – Jun 2024 · 1 yr 1 mo · Amsterdam, North Holland, Netherlands · Hybrid

Apr 2019 – Mar 2023 · 3 yrs 11 mos · Greater Hyderabad Area

• I am associated with Amazon for over 4 years. I worked here as a Product Manager for Amazon Clinic and Tax Product Suite, India. My responsibilities are not only limited to business strategy, I am also involved in product innovation drive, profitability, marketing blueprint, market research, data analysis and team empowerment.
• Some of the key highlights include:
• Amazon Clinic
• Prepared onboarding plan for ~3.5K Doctors working on Amazon’s healthcare initiative; designed login UX
• Designed end to end Help Center experience; delineated UX, formulated operational SOPs
• Benchmarked & formulated plan for launching SMS, Call & push notifications to Amazon clinic users
• Tax Product Suite, India
• Developed and presented the quarterly roadmap of 3 products, MBR & WBR to Leadership team
• Managed 2 product interns & mentored them to achieve project deliverables within timelines; awarded PPOs
• Achieved $46 Mn reduction in disallowances received by IN Amazon in Tax Audit; prevented profit inflation
• Launched Transaction Review System to identify and rectify invoices with incorrect tax deductions & initiate refunds to payees; reduced interest penalty by 66% & operational effort by 3.8 FTEs
• Automated monthly TDS payment of ~$17 Mn to Tax Authorities by launching WIRE, achieved 0.7 FTE saving
• Launched Tax Determination Engine (ML algorithm) to predict TDS rates on invoices with 98.6% accuracy
• Achieved 84% reduction in SPAM contacts received on Tax Central Contact Us page on Amazon Flex App

Apr 2018 – Mar 2019 · 11 mos · Noida Area, India

• Soon after completing my MBA from IIM Calcutta, I was hired by Info Edge India as a Product Manager. In a span of year, played a key role in:
• Segmenting users into 7 types basis clickstream data, targeting each segment via contextual recommendations
• Designing the Trending Projects, Similar Projects & 4 other recommendation algorithms, CTR in range of 18-37%
• Increasing the percentage of returning users from 65% to 70% & daily active users by 24% on Mobile App
• Implementing PWA/Web push notifications and increasing daily notification volume to property buyers by 74%
• Improving Open Rate by 6% pts, Conversion Rate by 11% pts by better Targeting, Rich Media, Personalization
• Rewarded with 99acres Excellence Award for revamping email and push notifications and recommendation algorithms

Apr 2017 – May 2017 · 1 mo · Bangalore

• It was a 2 months internship during which I worked on Cost Reduction Initiatives.
• Some of key highlights include:
• Cost reduction using Zero Based Spend (ZBS) approach for Indian Businesses in VO industry
• Formulation and validation hypothesis on cost drivers for cost segment LMS, Utilities, F&B, Travel, Communication & Staff Cafeteria through data analysis, site visits, interviews & secondary research
• Reduced the Air Travel cost by 33% (cost base Rs 2.1 Cr) by revamping the travel policy
• Identified saving of 23% (cost base Rs 2.7Cr) in Staff Cafeteria by building Zero Based Consumption (ZBC) model
• Identified saving of 23% (cost base Rs 2.8 Cr) in Communications by ZBC model & vendor negotiations

Jun 2014 – May 2016 · 1 yr 11 mos · Jaipur, Rajasthan, India

• At CarDekho, I primarily worked on LMS and Dealer Mart Application (Android & iOS).
• Lead Management System:
• Defined vision and strategy for the product and proposed roadmap to the Director of Product & the CEO. Saved Rs 4 lakhs per month by revamping Status architecture & reduced time per call of Agents by 6 seconds. Automated 16 reports shared with Top 10 car companies saving around 1,450-man hours on monthly basis. Increased monthly Lead inflow by 9,000 & updates by 10+% by integrating LMS with Renault DMS &Tata CRM. Used by 2,900 dealers of Top 10 car companies pan India with 5,400 daily lead inflow & 30 lakhs total.
• Dealer Mart Application:
• Launched Dealer Mart App by which car dealer can efficiently manage New Leads, Schedule Test Ride and Callback. Managed budget of Rs 40 lakhs & team of 14; took App live in 4 countries- India, Korea, Malaysia, Indonesia. Active at 1,800+ dealerships of Top 10 car companies pan India & has been downloaded over 5,000 times.