Sep 2023 – Jul 2024 · 10 mos

Sep 2022 – Sep 2023 · 1 yr

• Planned & identified risks to program & project success, created mitigation plans, and defined metrics for project success.
• Contributed to roadmap development for our GTM (go-to-market) systems, through self-discovery or obtaining and prioritizing enhancement requests from field.
• Created Reports Delivered enablement & change communications to the field teams
• Developed comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources to removed major roadblocks.

Sep 2021 – Aug 2022 · 11 mos

• Closely working with the Sprinklr Product Team and customers to address business use case and pain points.
• Developing adoption strategy for our product to drive upsells, reduce churn and lead to customer satisfaction.
• Designed a solution and Implement Sprinklr products for the brands following high standards of delivery and quality
• Leading the verticalization efforts; researching and creating reports for sales training in different regions and industries.
• Working with the Account Executives and success teams to formulate success stories and executive summaries
• Monitoring and understanding the third party channel issues that customer raise and simultaneously working with third party channels like Facebook, Twitter, LinkedIn etc to find a solution

Apr 2020 – Aug 2021 · 1 yr 4 mos

• Constant learning and collaborating with the product team to develop best practices on product configuration
• Contributed to establishing standard practices to improvise our product adoption rate by various brands
• Leveraged Product Usage Data to understand customer pain points and recommended possible solutions to the product team.
• Outlined critical phases of work upfront for Product Release Management.
• Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges by working with the success team.

Sep 2021 – Aug 2022 · 11 mos · Kingston, Ontario, Canada · Remote

• Worked with them and provided 500 hours of consulting services

Aug 2019 – Apr 2020 · 8 mos · Gurugram, Haryana, India

• Analyzed customer data to identify trends and patterns in complaints and issues, and recommend solutions to senior management
• Conducted regular customer surveys to gather feedback and identify areas for improvement
• Developed and maintained strong relationships with customers to foster loyalty and repeat business

Jun 2018 – Jul 2018 · 1 mo

Jun 2017 – Aug 2017 · 2 mos · Gurugram, Haryana, India