May 2023 – Aug 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Developed operational strategies aligned with business goals and track performance through KPIs.
• Continuously optimise workflows, reduce inefficiencies, and leverage automation where possible.
• Managed recruitment, training, and development of staff to drive team performance.
• To oversee other LOB to ensure smooth operations
• Controlled operational budgets, monitor expenses, and implement cost-saving strategies.
• Oversee procurement, vendor relations, and inventory to ensure timely and quality delivery.
• Ensure operations meet regulatory standards and maintain consistency through quality assurance.
• Identify risks and create contingency plans for operational continuity.
• Worked with other departments and use data analytics to inform decisions and improve operations.

Jan 2021 – Apr 2023 · 2 yrs 3 mos

Oct 2018 – Dec 2020 · 2 yrs 2 mos

• Zibtek has a precise and clear understanding of the Software Development life cycle and process as we consistently execute test strategies and test plans to not just deliver but go beyond the expectations of our clients.
• Lead Preparing and conducting functional reviews and training sessions as a liaison between the developers and Clients.
• To be able to get the best out of both the developers and our clients and ensure projects are on schedule and within the scope and budget, working toward high efficiencies and flawless execution.
• Our one stop solutions to all your software plans.

Nov 2017 – May 2018 · 6 mos · Bengaluru Area, India

• Experience in handling teams of recruiters and team lead.
• Experienced in training and guiding team members to enhance skills and be open to learning new skills.
• Worked directly with hiring managers on open positions to understand their needs, find the right candidates, interview and hire
• Lead full cycle recruiting efforts including requirements gathering, sourcing, prescreening, interviewing, selection, negotiating compensation packages and closing candidates.
• Assigning requirements to the team and ensuring proper delivery of closing positions and achieving targets
• Escalation handling

Jan 2015 – Mar 2017 · 2 yrs 2 mos · bangalore

• Point of contact in creating merchant accounts and onboarding accounts.
• Handling a given set of accounts of clients and being a point of contact for all account related quiries.
• Being a liaison between clients and the internal teams including marketing, IT executives.
• Anticipating and creatively resolving problems to assist with increasing sales for clients.
• Providing an assured, continual account satisfaction through maximum responsiveness, providing superior service levels and personalized customer care.
• Being responsible for developing long-term relationships with new and existing clients and to create new business growth.
• Identified and recommended opportunities for further expansion of services among current client base

Feb 2013 – Sep 2014 · 1 yr 7 mos · Bangalore india

• Support 12 expert recruitment consultants.
• Schedule interviews between candidates and interview teams across different departmental functions and time zones.
• Coordinating candidate interviews with hiring managers (by phone and onsite)
• Consistently monitor the competencies of the recruiters.
• Provide General backup during the absences of Client Interface Recruiter.
• Ensure that all end to end hiring processes have been followed and documented prior to new hire on-boarding.
• Act as the point-of-contact for existing and new clients.
• Proficiency in leading the complete recruitment function, passion for providing right people at the right place.

Sep 2004 – Sep 2012 · 8 yrs · Bengaluru Area, India

• Attend and actively contribute to strategy, status, and follow-up meetings on the sales / Customer experience
• Responsible for meeting sales goals and overall quality of service.
• Meet Service Level Agreements.
• Ensure the Technicians meet their targets on Productivity, Customer Satisfaction, Quality and Sales on a daily basis.
• Coordinate efforts to improve the customer experience at the point of sale.
• Conduct trainings on Performance Management for Technicians.
• Act as an interface with the client and be responsible for day to day operational functions.
• Worked with the Dell Social Media team in addressing customer queries and providing support in terms of customer service.