Apr 2021 – Dec 2023 · 2 yrs 8 mos · Gurugram, Haryana, India · Hybrid

• (Amazon Payments — Digital & Emerging Payments Team)
• 💳 About the Role:
Part of the Amazon Payments team, focused on building and scaling PayCode, a payment method enabling customers to complete purchases using cash at partner locations across global marketplaces.
• 🚀 Key Contributions & Impact:
• Worked on the end-to-end launch of PayCode in USA, Mexico, and Italy, enabling seamless checkout for millions of new customers.
• Contributed to enhancing the checkout experience by building features and UI flows across PSP, SPC, TYP, YO, OD, and PDF instruction pages, improving overall usability and conversion.
• Proposed and led a major architecture migration — moving a critical service from an “away-team” dependency to a self-owned architecture, reducing enhancement and development effort from 2–3 SDE weeks to just 3 days.
• Launched the feature “PayCode as Default Payment Method” in Italy, increasing successful checkout completions by ~28%.
• Optimized infrastructure by analyzing service hardware usage, improving CPU utilization from 10–15% to 55–60%, significantly reducing operational cost and improving team credit score.
• Partnered with Product and Engineering Managers to improve customer engagement by introducing illustration-based UIs, redesigned layouts, and new visual elements — driving 35% growth in New-to-Amazon (NTA) customers via PayCode.
• Led resiliency improvements across services through load & stress testing, issue prioritization, and enhanced monitoring, directly improving system reliability and availability.
• Defined new service alarms, handled multiple on-calls, and resolved long-pending operational issues — resulting in better service uptime and team efficiency.
• Conducted knowledge-sharing sessions and authored service-level documentation, helping onboard new engineers, interns, and support staff effectively.
• Mentored interns through project delivery and tooling ramp-up, ensuring smooth handovers and successful project completions.

Feb 2021 – Dec 2022 · 1 yr 10 mos · Remote

• Teaching Assistant — Scaler Academy (InterviewBit)
• 📍 Remote / Part-time
• 🎓 About the Role:
Worked as a Teaching Assistant (TA) for Scaler’s Software Engineering program, helping engineers strengthen their foundations in Data Structures, Algorithms, and System Design.
• 📘 Key Contributions:
• Conducted live doubt-solving and group sessions, breaking down complex algorithmic and system design problems for learners.
• Assisted students in debugging, optimizing, and understanding real-world coding interview questions across a wide range of DSA topics.
• Among the earliest TAs at Scaler, and resolved 1500+ student doubts and problems, consistently maintaining one of the top TA ratings across batches.
• Played a key role in mentoring and guiding hundreds of aspiring engineers toward mastering technical interviews and improving problem-solving skills.

Mar 2020 – Feb 2021 · 11 mos

• Worked on various data structures and algorithms and their real world application and web development projects.

Jun 2019 – Jul 2019 · 1 mo

• Worked on various Classification and Regression Machine Learning Problem Statements and Algorithms.

Jun 2017 – Aug 2017 · 2 mos

• Training on core Java and Foundational data structures and algorithms.