Hari Prasad — Operations Associate

🚀 Support Analyst | Customer Data Analysis 🚀 As a SQL Support Analyst with a BE in Information Science and Engineering , I am passionate about creating data-driven solutions that enhance user experience and business performance. My expertise lies in a spectrum of skills including Java, Spring Boot, Hibernate , SQL , MySQL , API Development, HTML, CSS, JavaScript, and proficiency in utilizing monitoring tools such as Jira and Salesforce. And my primary responsibility was to provide support for SaaS product and resolve customer issues related to Java applications and SQL databases, and ensuring high customer satisfaction.I handled customer inquiries through CRM and ticketing tools like ServiceNow and JIRA, documented interactions, tracked issues, and performed root cause analysis. And I also have experience in providing information about products and services, and I am skilled at understanding customer needs to provide tailored solutions. -This included developing RESTful APIs implementing security measures such as encryption and authentication, and optimizing database queries for efficient data retrieval and storage. - Working with different teams, I make sure everything runs seamlessly, handling Jira Tickets and keeping Technical team informed about their Activities and day today tasks. - Instrumental in working on spring-based projects for data handling, securing, data retrieval, and other backend activities. - Played a significant role in fixing bugs and other troubleshooting skills. Responsibilities of the Job Role includes :- 1. Backend Development: Design, develop, test, and deploy scalable and efficient backend solutions to support the overall functionality of our software applications. 2. Database Management: Create and maintain databases, ensuring data integrity, security, and optimal performance. Implement data storage solutions that align with the application's requirements. 3. API Development: Design and implement APIs to facilitate communication between the frontend and backend components of our applications. 4. Performance Optimization: Identify and address performance bottlenecks in the backend infrastructure. Conduct regular system analysis to enhance application speed and efficiency. 5. Collaboration: Work closely with cross-functional teams to understand project requirements, provide technical expertise, and contribute to the overall success of the development projects.

Stackforce AI infers this person is a Backend-focused Support Analyst in the SaaS industry.

Location: Bengaluru, Karnataka, India

Experience: 2 yrs 9 mos