Nayan Pareek

Business Analyst

Jaipur, Rajasthan, India3 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Strong background in Salesforce project management.
Hands-on experience as a Deployment Engineer.
Pursuing advanced studies in Computer Applications.

Stackforce AI infers this person is a Salesforce-focused Business Analyst with a strong technical background in SaaS.

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Skills

Core Skills

Project ManagementSalesforce Marketing CloudDeploymentJiraCustomer InteractionTraining

Other Skills

Amazon Web Services (AWS)Analytical SkillsBusiness AnalyticsC (Programming Language)C++Cascading Style Sheets (CSS)Cloud ComputingComputer ScienceConfluenceConsultingContinuous Integration and Continuous Delivery (CI/CD)Core JavaCustomer Relationship Management (CRM)Data StructuresDocumentation

About

Working as a Business Analyst(Project Management) with a strong background in Salesforce projects. My career began as a Deployment Engineer, where I gained hands-on technical experience while also interacting with clients to gather requirements, and into Salesforce development, where I built solutions to meet business needs. Now, I combine my technical expertise and client-facing experience to manage Salesforce projects, ensuring smooth delivery and alignment with business goals. I am currently pursuing a Master of Computer Applications (MCA) degree at Chandigarh University. I am motivated by creating innovative and efficient solutions that meet the needs of customers and stakeholders. I value teamwork, learning, and quality in my work.

Experience

3 yrs 8 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 10 mos

Current Experience

Technology mindz

Business Analyst

Jun 2024 – Present · 1 yr 10 mos · Jaipur, Rajasthan, India · On-site

DocumentationProject ManagementCustomer Relationship Management (CRM)Analytical SkillsConsultingSalesforce Marketing Cloud+2

Career Break

Feb 2024 – May 2024 · 3 mos

I have started pursuing MCA from maharishi Arvind but had to drop out after 1st sem because of health issues
Going through the basics of computer science again and practicing more for further jobs in the IT and software development field.

Viseven

Deployment Engineer

Oct 2022 – Jan 2024 · 1 yr 3 mos · Jaipur, Rajasthan, India · Hybrid

Deployment upon request to Client's CRM / CLM system.
Metadata setup according to the checklist in the Client’s CRM / CLM system.
Distribution for target audience, verification of the content availability
Deployment lifecycle management
Processing of incoming request (Jira) regarding deployment related issue
Resolve Issues with availability and functioning in collaboration with Development Teams
eWizard product support in regards to integrations and publishing services
Management of deployment documentation in Confluence and SharePoint

DeploymentMetadata setupJiraConfluenceeWizard product support

Smarterbiz

Subject Matter Expert

Sep 2021 – Apr 2022 · 7 mos · Jaipur, Rajasthan, India · Remote

Addressing customers' concerns accurately and timely.
Ensuring the accuracy of the content.
Training new agents with the companies tools and policies
Coaching and training new agents on improving Customer Interaction and offering advisors guidance.
Handling a team of 30-35 agents at a time (remotely).

Customer InteractionTrainingTeam Management