Saurabh Bodke

Operations Associate

Pune, Maharashtra, India4 yrs 6 mos experience

Key Highlights

3+ years of IT support experience across multiple countries.
Trained in CCNA and MCSA with strong technical foundation.
Proficient in managing L1 and L2 support tickets.

Stackforce AI infers this person is a Technical Support Specialist in the IT Services industry.

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Skills

Other Skills

Amazon Web Services (AWS)AnsibleDevOpsDockerFile ServersGroup PolicyLinuxManage engineMicrosoft IntuneNetworkingSQL

About

Experienced IT Support Engineer with 3+ years of hands-on expertise in providing reliable technical support to users across India and international clients (UAE, Australia, NZ, Sharjah). Trained in CCNA and MCSA, with a strong foundation in Windows Server administration, Active Directory, Office 365, Outlook, VPN configuration, and hardware/software troubleshooting. Proficient in handling L1 and L2 support tickets, managing remote support via tools like TeamViewer, AnyDesk, and RDP, and ensuring SLA-based service delivery using GLPI and SDP. Experienced in managing user accounts, configuring systems, and resolving networking issues. Passionate about solving IT problems, improving system uptime, and delivering a great user experience. Currently looking for new opportunities to contribute to dynamic IT teams, including remote or overseas roles.