Vishal Chandak

Operations Associate

Bikaner, Rajasthan, India4 yrs 6 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Over 2.5 years of experience in the insurance industry.
Proven track record in process improvement initiatives.
Skilled in client communication and compliance management.

Stackforce AI infers this person is a skilled professional in the insurance industry with strong analytical and client management capabilities.

Contact

Skills

Core Skills

Invoice ManagementClient CommunicationSanction ScreeningClient ManagementInsurance ManagementData Analysis

Other Skills

Account ManagementAnalytical SkillsArtificial Intelligence (AI)Artificial Intelligence for BusinessBusiness AdministrationBusiness DevelopmentClient CollaborationClient Escalation ManagementCommunicationComplianceCritical ThinkingDispute ResolutionDocument ManagementFinancial DataFinancial Modeling

About

With over 2 .5 years of experience in the insurance industry, I've honed my expertise in areas such as insurance premium management, sanction screening for marine, non-marine, and aviation cases, and client communication. My roles have equipped me with critical thinking skills to handle complex queries effectively, ensuring compliance with regulations and company policies while meeting strict SLA and TAT requirements. I have a proven track record in process improvement initiatives and maintaining accuracy and timeliness in day-to-day case processing. I am now seeking dynamic opportunities within a reputable organization to further enhance my skills and contribute to business growth.

Experience

Accenture in india

Associate

Jul 2024 – Present · 1 yr 8 mos · Jaipur, Rajasthan, India · On-site

Processed PO and Non-PO invoices with 100% accuracy using 2- Way and 3- Way matching in SHIFT/COUPA.
Managed high-value invoice processing, ensuring compliance with quality checks on an ad-hoc basis.
Collaborated with clients and leadership to meet and exceed SLAs, ensuring smooth workflow and timely payment processing.
Conducted root cause analysis for invoice-related queries and provided actionable feedback to team
members to improve overall performance.
Handled the posting of invoices related to pre-payments, down-payments, and urgent payments processed
through PRF (Payment Request Forms).
Actively followed up with requisition via email and ticketing systems to resolve any discrepancies or queries.
Reviewed and processed invoices, providing necessary resolutions and facilitating timely release for payment.
Efficiently resolved vendor queries and requests received via emails/tickets, ensuring adherence to agreed SLAs.

Invoice ProcessingComplianceClient CollaborationRoot Cause AnalysisVendor Query ResolutionInvoice Management+1

Dxc technology

Assistant Business process services

Oct 2023 – Jul 2024 · 9 mos · India

Proficient in sanction screening for marine, non-marine, and aviation
cases, ensuring compliance with regulations and company policies.
Demonstrated critical thinking and analytical ability for handling complex queries effectively, enhancing decision-making processes.
Skilled in screening insurance claims, meeting strict SLA and TAT requirements.
Managed client escalations, fostering positive relationships and ensuring customer satisfaction.
In-depth knowledge of policy wordings for risk mitigation in marine, non-marine, and aviation sectors.
Proven track record in process improvement initiatives for enhanced
efficiency.
Experience in day-to-day case processing, maintaining accuracy and
timeliness.
Effective communication skills demonstrated through timely responses to stakeholder queries.

Sanction ScreeningCritical ThinkingClient Escalation ManagementInsurance Claims ProcessingClient Management

Genpact

Process Associate

Mar 2022 – Oct 2023 · 1 yr 7 mos · Jaipur, Rajasthan, India

Proficient in insurance premium management, including aging dues clearance and handling various payment methods.
Experience in group and individual insurance payments and Order-to-Cash (O2C) processes.
Skilled in reconciliation and dispute resolution, identifying discrepancies and managing premium-related disputes.
Proficient in cash adjustments, including reversals, write-offs, refunds,and credit processing.
Experienced in client communication and query handling, with expertise in email and document management.
Proficient in document management through various platforms and training new hires on cash application and case management.
Skilled in data analysis and reporting using Excel and PowerBI for both group and individual payments.

Insurance Premium ManagementReconciliationDispute ResolutionData AnalysisDocument ManagementInsurance Management