May 2022 – May 2024 · 2 yrs · Noida, Uttar Pradesh, India

Mar 2021 – May 2022 · 1 yr 2 mos

Apr 2020 – Mar 2021 · 11 mos

Jun 2016 – Apr 2020 · 3 yrs 10 mos

Jul 2013 – Jun 2016 · 2 yrs 11 mos · Noida Area, India

• The primary function is to provide Application/Production Support for business critical applications.
• Involvement in Deployment/Releases, Change management and Incident Management.
• High interaction with business users and engagement with development & other technical support teams, hence close working relationships with all associated systems and business teams is a critical responsibility.
• Optimizations.
• Understanding of the Software Development Life Cycle including analysis, design, development, testing and troubleshooting.
• Working on new workarounds, Release activities and user trouble tickets with different team parallel like SME, Application COE, Developers, Clients and Stakeholders to complete within target specified.
• Coordinating with Client, onshore and offshore teams along with third party vendors for quick resolution of production issues.
• Accountable for varied day-to-day support tasks (production incident investigations, root cause analysis, incident fixes & implementations, daily BOD/EOD health-checks, respond to production related issues, queries etc.).
• Demonstrate continuous effort to improve operations, decrease down times, streamline work processes, work cooperatively within team and adhere to processes set by operations manager.
• Manage an international 24x7 multi-site production infrastructure including deployment, maintenance and troubleshooting.
• Involved in deploying applications change request on production environment.
• Administrate Weblogic based applications including installation, configuration, clustering, deploying applications and maintenance of WebLogic Server.
• Ensure proper monitoring, alerting and reporting in the production environment.
• Develop processes, tools, and documentation in support of production operations.
• Train and mentor junior staff to improve their ability to support the environment.
• SLA Adherence.
• Outage Management & Outage Avoidance.