Oct 2023 – Nov 2024 · 1 yr 1 mo

• 1. Reversal Notifications:
• a. Implemented SMS, email, and webhook notifications for reversals, including delayed notifications for merchants and customers, which are merchant self-served/configured.
• 2. Enhanced Observability and Resiliency for Refund and Dispute Microservices:
• a. Achieved 90% automatic incident creation.
• b. Reduced TAT for the last 10% of refunds from 20 days to 5 days.
• c. Ensured zero 5xx errors and zero slow queries.
• d. Optimized deployment and CD rollback processes.
• e. Implemented circuit breakers and retries for increased resiliency.
• 3. Improved Success Rates (SR) and Operational Efficiency:
• a. Increased Cards SR by 1% by correctly resolving and mapping errors.
• b. Enabled Ops team to resolve merchant SR queries within 1 hour, significantly reducing TAT from 2 days.
• 4. Developed Dashboards and Analytics for Merchants:
• a. Created refund and reversal timeline, analytics, and query dashboard powered by Elasticsearch, achieving a 10% reduction in query tickets.
• b. Created a golden dashboard to resolve incidents faster, reducing MTTR across teams from 1 hour to 30 minutes.

Jul 2022 – Sep 2023 · 1 yr 2 mos

• 1. Notification Configuration System:
• a. Architected and developed an extensible notification configuration system for merchants, including Webhooks, Email, SMS, and Slack.
• b. Introduced the concept of notification versioning, increasing the reliability and adoption of webhooks by 30%.
• 2. Reversal Processing:
• a. Designed and implemented faster reversal auto-creation and processing, reducing TAT from 24 hours to 15 minutes.
• 3. Refund Notifications:
• a. Implemented SMS and email notifications for refunds and reversals, including delayed notifications for merchants as well as customers.
• b. Achieved a 30% reduction in care tickets, delivering with 99% unit test coverage.

Jun 2021 – Aug 2021 · 2 mos

Feb 2021 – Jun 2021 · 4 mos

• We did a comprehensive survey of healthcare facilities in Lahaul and Spiti.
• Depening upon the survey ,We Proposed a Cell Tower Plan for improving the network coverage in the district Using ML algorithm(Modified KNN) .
• Developed WeCare webapp , an easy to use interface for connecting patients and doctors .
• Exposure: JavaScript,SocketIO,Firebase Database,Node-JS,HTML,CSS,KNN clustering algorithm ,Google Maps API.

Feb 2021 – Jun 2021 · 4 mos

• CodeIt is a collaborative compiler where a group or a team can create their room and code their projects/assignments and compile it along with realtime chatting .Languages supported-Cpp,Python,JsandJava
• Exposure:JavaScript,SocketIO,NodeJS,HTML,CSS

Jan 2020 – Mar 2020 · 2 mos

• •ImplementedAttentionRecurrentConvolutionalNetworktodetectdiseaseinapotatoplant.•Exposure:Python,Open-Cv,Tensorflow,Pytorch,Pre-trainedmodels