Pankaj Singh

Business Development Executive

Kolkata, West Bengal, India9 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of experience in Business Analytics.
Expert in data-driven decision-making and business growth.
Strong communication skills for cross-functional collaboration.

Stackforce AI infers this person is a Business Analytics expert with a focus on data-driven decision-making in a B2B environment.

Contact

Skills

Core Skills

Business AnalysisData Analysis

Other Skills

Attendance ManagementAutomation using VBABilling Report ManagementCall Volume AnalysisClient CommunicationCommunicationCost AnalysisDomain KnowledgeFinancial ReportingInternal CommunicationsInternal Revenue Leakage AnalysisMIS DevelopmentMIS ReportingMIS/WFM HandlingMicrosoft Access

About

As an Assistant Manager in the Business Analytics team, I bring a blend of analytical prowess and strategic insight to drive data-driven decision-making. With over 8 years of experience in the industry, I have honed my skills in data analysis, predictive modeling, business intelligence, and business analysis to uncover actionable insights that propel business growth. My expertise lies in: Business Analysis: Conducting comprehensive analyses of Revenue, COGS (Cost of Goods Sold), and Margin% to optimize profitability and operational efficiency. Data Analysis & Visualization: Transforming complex data sets into clear, actionable insights using tools like SQL and Excel. Business Intelligence: Developing and maintaining dashboards and reports that provide real-time insights into key performance metrics. I am passionate about using data to solve business problems and improve operational efficiency. My collaborative approach and strong communication skills enable me to work effectively with cross-functional teams and stakeholders at all levels. Let's connect and explore how we can leverage data to drive success!

Experience

Fusion cx

4 roles

Deputy Manager Business Analytics

Promoted

Apr 2025 – Present · 11 mos · Kolkata, West Bengal, India

Team Management
Supervise MIS executives or analysts, ensuring quality and timely delivery of reports
Conduct training on reporting tools and data visualization techniques
MIS Development & Reporting
Maintain daily, weekly, and monthly MIS reports for clients and internal stakeholders
Ensure accuracy and timeliness of data related to SLAs, KPIs, and operational metrics
Generate MIS reports for management to support decision-making.
Align MIS initiatives with organizational goals and cost effectiveness
Recommend logical alternatives with reporting to streamline operations
Performance Monitoring
Identify trends and provide actionable insights to improve process efficiency and client satisfaction
SLA & Compliance Management
Monitor adherence to Service Level Agreements (SLAs) and escalate deviations
Ensure compliance with client requirements, data security policies, and regulatory standards
Client & Stakeholder Communication
Act as a liaison between operations teams and client managers for reporting and analytics
Present performance dashboards and insights during client reviews

Team ManagementMIS DevelopmentReportingPerformance MonitoringSLA ManagementClient Communication+2

Assistant Manager Business Analytics

Dec 2023 – Dec 2025 · 2 yrs · Kolkata, West Bengal, India

⮚ Taking Care of Monthly Billing Report for all the Clients (Domestic & Global) live.
⮚ Cost and Revenue Analysis Management and find the Gap on same.
⮚ Handling MIS/WFM for All Process for Jamaica, EL Salvador, Canada & Domestic Locations

Billing Report ManagementCost AnalysisRevenue AnalysisMIS/WFM HandlingBusiness AnalysisData Analysis

Team Lead Business Analytics

Jul 2022 – Dec 2023 · 1 yr 5 mos · Kolkata, West Bengal, India

⮚ Taking Care of Rostering & Planning based on Client shared FTE requirement
⮚ Taking Care of Monthly Billing Report for all the Clients (Domestic & Global) live.
⮚ Cost and Revenue Analysis Management and Find the Gap on same.

RosteringPlanningBilling Report ManagementCost AnalysisBusiness AnalysisData Analysis

Senior Business Analyst

Oct 2019 – Dec 2021 · 2 yrs 2 mos · Kolkata, West Bengal, India · Hybrid

Worked with Domestic and Global team.
⮚ Financial (Billing and Invoices) reports for Domestic & International Clients.
⮚ Financial : Analyzing the Revenue/COGs & Margin% .
⮚ Financial : Internal Revenue Leakage report
⮚ Analyze 'what if' scenarios and suggest alternate plans to avoid production loss.
⮚ Support the team by doing some basic automations in report using VBA.
⮚ Clients related Reports.
⮚ Developing Process internal reports & dashboards.

Financial ReportingRevenue AnalysisInternal Revenue Leakage AnalysisAutomation using VBABusiness AnalysisData Analysis

Teleperformance

Mission Control Analyst - WFM (RTA)

Oct 2018 – Sep 2019 · 11 mos · On-site

⮚ Analyze and manage Call Volume in Real Time to ensure Service Levels are met on a daily, weekly and monthly basis.
⮚ Communicates performance issues with Operation Leads & Managers.
⮚ Taking Care of Rostering & Planning based on Client shared FTE requirement.
⮚ High degree of self-direction, initiative and motivation with the ability to work under pressure and meet objectives in a changing environment.
⮚ Experience in using CMS application which helps in RTQM & Prepare all MIS related report.

Call Volume AnalysisPerformance CommunicationRosteringMIS ReportingBusiness Analysis

Bpo convergence pvt. ltd.

Executive MIS

Aug 2016 – Oct 2018 · 2 yrs 2 mos · Asansol, West Bengal, India · On-site

⮚ Prepared MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.
⮚ Daily Attendance.
⮚ Process Login Hours.
⮚ Process Repeat analysis dashboard.
⮚ Daily OT Pay-out Dashboard.
⮚ Process Hygiene Dashboard.
⮚ Process gap Related Report.
⮚ Process improvement Related Report.
⮚ Downtime Impact.
⮚ Repeat Impact.