Nov 2020 – Nov 2022 · 2 yrs · Chennai, Tamil Nadu, India · On-site

• Managed SRE program governance for CX unit; managed key deliverables and production support in a hybrid model.
• Implemented unified on-call response and SLA measurement framework to standardize performance metrics.
• Established RCA reporting standards using 5-Why analysis and triple-gate checks for consistent incident reviews.
• Enhanced DR testing with defined RPO/RTO objectives, improving business continuity.
• Managed high-risk code leak incident; set containment objectives and preventive measures to mitigate future risk.
• Oversaw stakeholder and customer communication during outages; ensured compliance with MSA expectations.
• Tracked development progress via JIRA metrics (burn rate, story points, ad-hoc tasks, non-sprint buffer).

Apr 2018 – Nov 2020 · 2 yrs 7 mos · Chennai, Tamil Nadu, India · On-site

• Part of the initial pilot program to transition the engineering organization to the Scaled Agile Framework (SAFe), driving adoption of agile practices across multiple teams and ensuring alignment with enterprise objectives.
• Key Responsibilities & Achievements:
• SAFe Implementation: Trained in SAFe principles and facilitated organizational shift to scaled agile practices.
• Program Delivery: Managed four cross-functional teams delivering against shared and individual objectives; successfully executed three Program Increments (PIs) of 10 sprints each with a 90% delivery success rate.
• PI Planning & Retrospectives: Directed PI planning sessions and introspection/problem-solving workshops to improve outcomes for successive PIs.
• Stakeholder Engagement: Managed communication at PI kickoff and delivered end-of-PI reports summarizing achievements, risks, and learnings.
• Risk Management: Applied Resolve/Own/Accept/Mitigate framework for proactive risk analysis and mitigation.
• Governance & Reporting: Conducted Scrum of Scrums twice weekly with Release Train Engineer to flag deviations and blockers; maintained standard agile reporting (burn rate, committed vs delivered story points, spillover, ad-hoc tasks, cross-team and cross-train blockers).

Sep 2016 – Aug 2017 · 11 mos · Chennai, Tamil Nadu, India

• Engineering Manager, ABCO India, Chennai Sep 2016 – Aug 2017 Managed a unified engineering team providing custom reporting, data analytics and metric measurement to healthcare providers based in the US. Implemented Agile to improve team velocity and predictability.
• Agile Achievements:
• Increased team velocity from 20–24 to 45+ story points per sprint.
• Improved backlog readiness to 70+ story points.
• Implemented defect response timelines and integrated them into sprint deliverables.
• Reduced sprint spillover from 12 to 0–2 story points, cutting regression defects to 1 in 3 releases and achieving zero production escapees for 3 consecutive releases.
• Enhanced user story quality, reducing estimate variance from >30% to 3–5%.
• Lowered non-sprint activities to 16–24 man-hours per sprint; improved estimation accuracy to 95%+.
• Reduced production defect turnaround to one sprint for non outage issues.
• CCC-Reports:
• Liaised with services and analytics teams to ensure data quality and resolve member queries.
• Investigated member-reported issues and communicated impact of data quality problems to advisors.
• CCC-DHA (Next-Gen Platform):
• Participated in high-level design and schema review meetings to minimize conflicts and schema-breaking changes.
• Collaborated with product teams to align development strategy and milestones.
• Conducted code, design, and schema reviews; mitigated data quality issues impacting core platform processes.

Jan 2015 – Aug 2016 · 1 yr 7 mos

• Managed development of epocrates, a physician’s reference tool. Also had oversight of the e-commerce team as well as the data analytics team. Transitioned the team into Agile with the following outcomes:
• Transitioned team from hybrid waterfall/agile to full Agile adoption, improving delivery predictability.
• Implemented sprint boards and tracking by migrating from a proprietary ticketing system to Agile tools.
• Ensured 100% adherence to Agile ceremonies and best practices.
• Partnered with product management to refine user stories, ensuring clear and actionable requirements.
• Increased estimate and commitment accuracy to 90%+, driving reliable sprint outcomes.
• Achieved average velocity of 45–50 story points per sprint, significantly boosting throughput.

May 2013 – Jan 2015 · 1 yr 8 mos · Chennai

• Technical lead developing the main user interface for a wafer inspection tool. Trained in and applied agile methodologies improving team predictability and velocity.
• Agile Achievements:
• Transitioned team from waterfall to Agile; completed formal Agile training and adopted all ceremonies.
• Achieved 95% estimate and commitment accuracy; maintained zero regression defects for 7 consecutive sprints.
• Caught 90% of potential defects during peer code reviews; mentored team to improve estimation accuracy.
• Progressed into SCRUM Master role, leading stand-ups and grooming sessions. Main UI & Wafer Inspection
• Researched and resolved UI issues, improving care area management interface.
• Developed reporting tool for wafer inspection recipe performance, enabling production clearance.
• Optimized image cache generation for design-based binning, improving performance.
• Provided remote field engineer support and deployment assistance.

Oct 2007 – Apr 2013 · 5 yrs 6 mos · Chennai Area, India

• Sr. Engineer / DevOps – Payments Triage (Paypal)
• Served as Live Site Incident Coordinator for production issues.
• Performed RQA pre-release debugging and troubleshooting before team handoff.
• Coordinated feature wire-on and throttling with operations.
• Sr. Engineer / DevOps – Application Monitoring
• Owned end-to-end application monitoring platform, including capacity planning, maintenance, and server provisioning.
• Delivered 99.999% reliability in data feeds to NOC; upgraded infrastructure for IPv6 support.
• Acted as SPOC for eBay’s DoS defence system and rate-limiting engine.
• Built automated asset tracking tool, optimizing server usage and reclaiming 36 idle servers, improving reliability and auditing scripts outside source control.
• Implemented health check system and centralized control centre for all components.
• Increased batch performance report visibility to 99.5%; developed proactive bus traffic analysis and reporting system.
• Developer – Turbolister
• Owned full SDLC for eBay’s listing tool; ensured compliance with selling policies.
• Delivered feature enhancements and API improvements to support evolving marketplace needs.

Oct 2004 – Oct 2007 · 3 yrs · Bengaluru Area, India

• Provided support on phone and email to engineers using Microsoft solutions. Consultation, production analysis, debugging, and performance optimization for solutions developed using ASP.Net, COM, DCOM, and Windows platforms SDK.
• Troubleshot complex developer issues across diverse systems.
• Provided multi-tier phone support for performance and break/fix incidents in Microsoft-based solutions.
• Delivered architectural advisory support to developers.
• Collaborated with escalation teams to resolve high-severity issues.
• Updated internal knowledge base with incident resolutions.
• Performed root cause analysis to support hotfix development and release.

Mar 2002 – Sep 2004 · 2 yrs 6 mos · Hyderabad Area, India

• Development and maintenance of the flagship off-the-shelf accounting software solution as well as highly customized solutions for FMCG Tier 2 vendors. Liaison for product support as well as FMCG client reps.

Jan 2001 – Dec 2001 · 11 mos

• Contracted software development and computer science training.

Jun 1998 – Dec 2000 · 2 yrs 6 mos

• Development and maintenance of the flagship off-the-shelf accounting software solution as well as highly customized solutions for FMCG Tier 2 vendors. Liaison for product support as well as FMCG client reps.