Shailendra Thakur

CTO

Mumbai, Maharashtra, India24 yrs 10 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Led modernization of India's largest bill payment platform.
  • Drove €200M+ profitability through product transformation.
  • Expert in architecting scalable digital ecosystems.
Stackforce AI infers this person is a Fintech and Telecommunications expert with a focus on digital transformation and scalable solutions.

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Skills

Core Skills

Digital Transformation LeadershipTechnology Strategy & ArchitectureProduct Engineering ExcellenceAgile & Devops DeliveryBusiness Strategy

Other Skills

5GAI & Automation IntegrationAgile MethodologiesAmazon Web Services (AWS)AnalyticsBNPLBig DataBig Data AnalyticsBuilding Lean-Agile PortfoliosBusiness Case DevelopmentBusiness Intelligence (BI)Cloud & Data EcosystemsCloud ComputingCybersecurity & ComplianceDesign for Services

About

Technology isn’t just about systems; it’s about shaping trust, scale, and transformation. As a Chief Technology & Digital Officer, I’ve spent over two decades architecting large-scale digital ecosystems that power billions of transactions, redefine user experience, and meet the highest standards of compliance and innovation. My work spans fintech, telecom, and digital infrastructure, where I’ve led enterprise modernization, AI-driven transformation, and national-scale platform engineering under tight regulatory oversight. At NPCI Bharat BillPay, I’m leading the next wave of digital public infrastructure—modernizing India’s largest bill payment platform to handle 10 billion+ daily transactions while embedding quantum-safe security, data-driven governance, and AI-led automation. Previously, at Nokia, I directed product and business transformation across 4G, 5G, and small-cell portfolios, driving €200M+ in profitability, embedding AI-driven commercial intelligence, and harmonizing product ecosystems post-merger. My journey has consistently revolved around simplifying complexity, accelerating scale, and creating resilient digital systems that balance innovation with reliability. What defines my leadership is a fusion of engineering depth, regulatory foresight, and business clarity-building teams and technologies that enable organizations to move faster, scale smarter, and innovate securely. Skills:Technology Strategy & Architecture | Digital Transformation Leadership | AI & Automation Integration | Platform Modernization | Product Engineering Excellence | Agile & DevOps Delivery | Cloud & Data Ecosystems | Cybersecurity & Compliance | Fintech & Payments Innovation | Regulatory & Stakeholder Management | Enterprise Governance & Scalability | High-Performance Team Leadership

Experience

Npci bharat billpay ltd.

Chief Transform Technology

Sep 2023Present · 2 yrs 6 mos · Mumbai, India

  • Appointed as Chief Transformation & Technology Leader to architect the organization’s next growth phase amid exponential transaction scale (targeting 10 billion/day) and accelerating regulatory, business, and technology demands. Entrusted with modernizing platforms, embedding data-driven decision-making, enforcing engineering rigor, and driving innovation. Partnered with Board, CEO, and NPCI leadership to realign architecture, culture, and execution velocity, cutting feature release cycles while spearheading two new digital public infrastructure initiatives aligned with RBI’s national vision.
Digital Transformation LeadershipAI & Automation IntegrationPlatform ModernizationCybersecurity & ComplianceTechnology Strategy & Architecture

Nupay

Director Of Engineering

May 2022May 2023 · 1 yr

  • Recruited as successor to the Founder-CTO during a crucial pre–Series A phase to stabilize technology, modernize legacy systems, and scale performance. Tasked with building a next-gen loan aggregation platform, redesigning payout and Auto-NACH systems, improving delivery velocity, optimizing costs, and strengthening engineering culture to enable sustainable growth and investor confidence.
Cloud & Data EcosystemsAgile & DevOps DeliveryProduct Engineering Excellence

Sezzle

Director Of Engineering

Dec 2021May 2022 · 5 mos

  • Brought on Board to strengthen engineering maturity and scalability during a critical growth phase amid regulatory shifts affecting BNPL viability. Tasked with building high-performing teams across DevOps, product, data, and development; institutionalized TDD, CI/CD automation, and first-time-right practices to enhance delivery quality, accelerate product velocity, and elevate end-to-end customer experience.
Amazon Web Services (AWS)Business StrategyBNPLProduct Engineering Excellence

Nokia networks

4 roles

Product Business Manager

May 2015Dec 2021 · 6 yrs 7 mos

  • Led end-to-end product transformation across 4G, 5G, and small-cell portfolios. Reengineered R&D processes by embedding non-functional requirements, optimizing upgrade cycles, and driving energy-efficient innovation. Partnered with sales, delivery, and leadership teams to enhance profitability, customer value, and global market competitiveness.

Head Commercial War Room - Radio

Promoted

Feb 2015Feb 2019 · 4 yrs

  • Appointed to lead strategic deal governance through the Commercial War Room, engaging directly with CXOs to assess €1B+ in annual contracts. Provided actionable insights on deal viability, competitive positioning, and monetization strategies, preventing value leakage and driving €200M in additional profit through optimized pricing, upselling, and long-term portfolio impact.

NWS Product Management

Sep 2009Feb 2015 · 5 yrs 5 mos

  • Promoted to Product Manager for key mobile network solutions, driving architectural optimization and long-term product strategy to enhance profitability and customer retention. Collaborated with R&D and services teams to deliver automation-led efficiencies, achieving €100M in operational savings while improving network reliability, service performance, and customer experience across global deployments.

Research Engineer - CTO

Sep 2008Sep 2009 · 1 yr

  • Appointed to define and drive NSN’s 2009 technology roadmap, aligning future product strategy with evolving market trends. Analyzed product landscape, benchmarked industry standards, and authored architectural recommendations enabling modular, customer-centric solutions. Co-authored a white paper that established the foundation for NSN’s transition from product-driven to solution-oriented business delivery.

Sonus networks india

Senior Technical Leader

Apr 2007Aug 2008 · 1 yr 4 mos · Greater Bengaluru Area

  • Selected to design and implement advanced features for the GSX Class-4 VoIP gateway with integrated session border control. Engineered transport-layer optimization using SCTP for enhanced performance and reliability, and developed a zero-packet-loss, high-availability IPSec solution. Enabled British Telecom’s core network modernization, outperforming incumbent SBC vendors through superior performance delivery.

Picomobile networks

Project Leader

Jul 2006Apr 2007 · 9 mos

  • Recruited to lead software and firmware development for a startup pioneering secure mobile network access over WiFi via system-on-chip, later acquired by Marvell Semiconductors. Directed IPSec-based embedded solution design integrating advanced encryption and signaling protocols. Led cross-functional teams, ensuring timely delivery, quality integration, and strategic collaboration with global clients like SAGEM and Samsung.

Motorola

Senior Software Engineer

Apr 2005Jul 2006 · 1 yr 3 mos

  • Hired to lead design and development of advanced communication features for Motorola’s Push-To-Talk technology. Represented Motorola at OMA and 3GPP standardization bodies, influencing signaling optimizations for low-bandwidth networks. Delivered prototypes and demonstrations for global events like Mobile World Congress, establishing PTT as a core capability for modern public safety communications.

Avaya india pvt. ltd.

Software Develop Engineer

Jan 2004Apr 2005 · 1 yr 3 mos

  • Appointed to lead end-to-end design and implementation of customer-specific solutions for high-priority clients, including defense organizations. Operated within Tier-4 support—the highest escalation level—delivering mission-critical functionality under stringent KPIs. Drove client confidence through technical walkthroughs and solution demonstrations that reinforced product excellence and strengthened strategic customer relationships.

Tech mahindra

Software Design Engineer

Jan 2000Jan 2003 · 3 yrs

  • Recruited to prototype and evolve software-defined service switch components into production-grade systems. Designed and implemented high-performance, distributed real-time architectures for value-added service triggers and SIP-INAP interoperability. Contributed to the Java Intelligent Network package—later adopted into the standard networking stack—and developed technology demonstrators that positioned Mahindra-British-Telecom as a trusted telecom innovation partner.

Education

Mahindra Instt. of Software Engg. and Management

PGDSE — Software engineering and Management

Dayananda Sagar College of Engineering, BANGALORE

B.E — Electronics and Communication

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