Mukunnd Bhammar

CEO

Bengaluru, Karnataka, India19 yrs 6 mos experience

Key Highlights

17+ years in business operations leadership
Expert in process optimization and efficiency
Proven track record in team management and training

Stackforce AI infers this person is a Business Operations Leader with expertise in BPO and Customer Service Management.

Contact

Skills

Core Skills

Operations ManagementStrategic PlanningTeam ManagementService AssuranceOperational EfficiencyContact Center ManagementPerformance ManagementTraining ManagementCustomer Service Operations

Other Skills

Account ManagementAnalytical SkillsBusiness AnalysisBusiness Process ImprovementBusiness Process Outsourcing (BPO)Cross-SellingCustomer CommunicationCustomer SatisfactionCustomer Satisfaction (CSAT)Customer Service ManagementCustomer-Focused ServiceData AnalysisForward LookingInterpersonal CommunicationLeadership

About

Senior Business Operations Professional with 17 plus years of experience in setting up operations for leading brands to bring process improvements, achieve efficiency and maximize revenues, both in India and overseas. Looking forward to leveraging the experience of team management, ramping up of the function and program management to play leadership roles in a progressive organization with a global outlook. Email # mukundbhammar@gmail.com

Experience

Oxford international education services

Head of Operations

Mar 2024 – Present · 2 yrs · India · Hybrid

Lead and oversee all aspects of operations, including strategic planning, process optimization, and team management, to drive organizational growth and success.
Develop and implement operational strategies aligned with company goals, resulting in increased efficiency, productivity, and profitability.
Build and motivate high-performing teams, fostering a culture of collaboration, innovation, and accountability.
Streamline processes and workflows to enhance operational efficiency, reduce costs, and improve overall performance.
Drive continuous improvement initiatives to optimize operations and exceed customer expectations.
Collaborate cross-functionally with departments such as sales, marketing, finance, and HR to achieve common objectives.
Manage budgets, control costs, and maximize ROI while ensuring compliance with regulatory requirements.
Navigate organizational change effectively, maintaining employee morale and productivity during transitions.
Identify and mitigate operational risks to protect the organization and ensure business continuity.

Business Process Outsourcing (BPO)Planning Budgeting & ForecastingCustomer SatisfactionStrategic CommunicationsOperational EfficiencyBusiness Process Improvement+2

Ifg - international financial group

Senior Lead India Operations

Jun 2021 – Jan 2023 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Helped IFG ( BPO for Microsoft ) in setting up operations for India.
Responsible for both Tech and Non Tech team for India.

Business Process Outsourcing (BPO)Customer SatisfactionStrategic CommunicationsOperational EfficiencyOperations ManagementTeam Management

Innoviti payment solutions pvt ltd

AVP Service Assurance

Feb 2019 – Nov 2020 · 1 yr 9 mos · Bengaluru Area, India

➢ Heading various verticals which are directly associated in improving client’s services.
➢ Overall taking care of Service Assurance Team which includes, Call Centre, Online support, Backend team, Field Managers, IT Team, Supply chain and logistics.
➢ Responsible for improving TAT across all the functions and creating SOP’s for all channels. ➢ Working closely with Sales team and helping them out on new product launch.
➢ Responsible for improving productivity and cutting down on cost operations.

Analytical SkillsInterpersonal CommunicationAccount ManagementMergers & Acquisitions (M&A)Business Process Outsourcing (BPO)Cross-Selling+14

Herbalife international india pvt. ltd.

4 roles

Manager Contact Centre

Promoted

Jan 2015 – Oct 2018 · 3 yrs 9 mos

Head Pan India Contact Centre.
Responsible for smooth functioning of Inbound & Outbound Call Centre.
Responsible for smooth functioning for Back End operations.
Accountable for Staff's Annual Performance Management.
Responsible for Handling International and Domestic Events.
Was deployed in Cambodia for setting up operations.
Was Part of high level meeting with key leaders of India.
Attended Leadership Training and Trained Leaders across India.

Analytical SkillsInterpersonal CommunicationBusiness Process Outsourcing (BPO)Cross-SellingTroubleshootingCustomer Service Management+11

Assistant Manager- Training & Walkin Operations

Promoted

Jan 2012 – Dec 2014 · 2 yrs 11 mos

Head All India Walkin Operations for Customer Service Team
Responsible for smooth orders processing across all the retail outlets across India.
Responsible for addressing complaints & Feedback Pan India Walkin operations.
Responsible for organizing/handling Events for Herbalife national & International Events.
Responsible for All India Order Audit.
Head Training - Responsible for new staff & existing staff training.

Customer-Focused ServiceOperational EfficiencyTraining ManagementCustomer Service Operations

Sr. Officer

Jan 2011 – Dec 2012 · 1 yr 11 mos

Handling Order Audit for Pan India Operation.
Taking care of training of new staff.

Customer-Focused Service

Customer Service Officer

Feb 2009 – Dec 2010 · 1 yr 10 mos

Handling Inbound Calls & also updating offline applications.
Handling Walkin Operation for Bangalore which include processing orders & handling cash.

Customer-Focused Service

Firstsource

Real Time Analyst-WFM

Jan 2005 – Feb 2009 · 4 yrs 1 mo · Bengaluru , India

Experience in Outbound & Inbound US/UK Process.
Took care of 2 UK Process as a Real Time Analyst being part of Work force Management Team.
Responsible for Service Level Agreements, Roster, Break adherence.
Good knowledge on Avaya & Aspect.

Customer SatisfactionCustomer-Focused Service