Mar 2025 – Oct 2025 · 7 mos · Bengaluru, Karnataka, India · On-site

Mar 2023 – Feb 2025 · 1 yr 11 mos · New Delhi, Delhi, India · On-site

• At Aerohyre, I’ve led end-to-end project management and engineering efforts, driving innovation through Generative AI and customer-centric solutions.
• Key Contributions
• Project Ownership: Directed cross-functional teams from project discovery to launch, delivering AI-powered solutions like CrewAI and Gemini Pro, enhancing customer support efficiency by 40%.
• Feature Development: Identified high-impact features, prioritized backlogs, and iteratively improved products based on user feedback, ensuring alignment with business goals.
• KPI Improvement: Enhanced critical Key Performance Indicators (KPIs) by optimizing system performance with AWS, Kubernetes, and Kafka, enabling scalable operations in high-volume environments.
• Team Leadership: Hired, mentored, and managed a high-performing team of engineers and data scientists, fostering collaboration and delivering on ambitious timelines.
• AI Integration: Integrated Large Language Models (LLMs) to build conversational AI tools that transformed customer engagement and automated support workflows.
• Feedback Implementation: Established a continuous feedback loop between product, engineering, and customer success teams to drive iterative improvements.
• Impact
• I have transformed Aerohyre’s approach to customer experience, ensuring technical innovation aligns with business objectives. By managing projects end-to-end and focusing on measurable outcomes, I’ve enabled scalable, AI-driven solutions that deliver tangible value to customers.

Aug 2021 – Dec 2022 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

• Worked closely with development teams to ensure timely delivery of software capabilities that meet customer requirements
• Ensured the success of product lifecycle by monitoring KPIs and responding to customer feedback
• Led the development of a B2B platform called task verse (https://taskverse.com/) which helps freelancer to earn a side hustle by answering simple survey questions which grew up to 20,000 daily active users in the first year
• Conducted in depth market analysis and presented reports to stakeholders and suggested development strategies that saved $8K+
• Supported wellness team in creating an insightful survey app called mood scaling for the teammates, increasing employee satisfaction by 67%
• Conducted a user research interviews and metrics tracking in Google Analytics to optimize features sets which improved the daily engagement by 15%
• Performed extensive research to identify product opportunities and prioritize 10 roadmaps creating a platform called IdeaUs which is used across all the employees of TaskUs to put their ideas and also formed a team to validate as well as prioritize those Ideas which is collecting on an average of 5 ideas per week
• Incharge for creating Product Strategy and Design (using FreeMind, Aha & Figma)

Sep 2016 – Aug 2021 · 4 yrs 11 mos

• My duties at Concentrix includes understanding the key stakeholders, problem solving, balancing an ever-changing product line while seeking to coordinate and connect the appropriate teams in order for product development to run as smoothly as possible. Concentrix Software would benefit from my leadership and technical skills in the following areas:
• ● Driving the determined solution across the necessary development teams with good communication and leadership.
• ● Understanding market requirements for current and future products.
• ● Analysing potential partner relationships for the product.
• ● Understanding Customer’s duration and intensity of the problem and their unarticulated needs
• ● Following Mind mapping design thinking process to create multiple hypotheses and provide best solution solutions, validating it with our stakeholders and technical teams, considering Needs | Features | Benefits

Oct 2015 – Aug 2016 · 10 mos

• Worked on AngularJS and core javascript application, created UI design and developed pages accordingly, developed Angular UI grid having searching,sorting,filtering,drill down

Mar 2014 – Aug 2015 · 1 yr 5 mos · Bangaon Area, India

Jul 2007 – Mar 2010 · 2 yrs 8 mos

• Worked on building Ed-Tech platform using HTML, CSS, JQuery, Javascript