Rishiban Gogoi

Customer Success Manager

Gurugram, Haryana, India9 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 7+ years in Client Service and Customer Success.
  • Proficient in Salesforce CRM and Zendesk data analysis.
  • Strong stakeholder management and conflict resolution skills.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and client relationship management.

Contact

Skills

Other Skills

Account ManagementAnalytical SkillsBusiness AnalysisBusiness Relationship ManagementClient OnboardingClient RelationsCommunicationCustomer Experience ManagementCustomer Follow-UpCustomer Relationship Management (CRM)Customer ServiceCustomer SuccessCustomer SupportData AnalysisDecision-Making

About

7+ years experience in Client Service, stakeholder management and customer success. Proficient in customer lifecycle management, conflict resolution. Key skills- Microsoft suite, Salesforce CRM, Zendesk data analysis and operational administration. Currently in pursuit of finding success in life with the hope that one day I will be able to carve my own place in today's corporate world.

Experience

9 yrs
Total Experience
3 yrs
Average Tenure
3 yrs 3 mos
Current Experience

Foundation ai

2 roles

Manager, Customer Success

Promoted

Apr 2024Present · 2 yrs 1 mo

Customer Success Representative

Feb 2023Apr 2024 · 1 yr 2 mos

Ocrolus

Customer Success Associate

Dec 2020Jan 2023 · 2 yrs 1 mo · Gurugram, Haryana, India

Niit limited

Assistant Manager Client Services

May 2017Dec 2020 · 3 yrs 7 mos · Gurgaon, Haryana, India

Abda creative agency

Marketing Intern

May 2016Jun 2016 · 1 mo · Egypt

Big bazaar - future retail

Marketing Intern

Jan 2016Jan 2016 · 0 mo · Gurgaon, India

Education

New Delhi Institute Of Management

Master of Business Administration (MBA)

Jan 2015Jan 2017

Institute of Management Study 194

Bachelor of Business Administration (B.B.A.)

Jan 2012Jan 2015

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