Jul 2023 – Apr 2025 · 1 yr 9 mos · New York City Metropolitan Area · Remote

Jul 2022 – Jul 2023 · 1 yr · New York City Metropolitan Area · Hybrid

Jan 2022 – Jul 2022 · 6 mos · New York City Metropolitan Area · Hybrid

Apr 2021 – Jan 2022 · 9 mos · New York City Metropolitan Area · Hybrid

Jan 2021 – Feb 2021 · 1 mo · New York City Metropolitan Area · Remote

• Five-week boot-camp program focused on learning:
• The ropes of SQL (join queries, sorting queries, grouping and aggregates queries, subqueries, and views.
• Linux shell scripting / Bash focused on topics relating to basic commands, variables, reading files, server health, disk space, Vi – Text Editor, shell scripting, and cron commands.
• Python modules focused on Python data types, conditional statements, loops and data structures, object-oriented programming, and data processing.

Jul 2020 – Jan 2021 · 6 mos · New York City Metropolitan Area

• Manage users in Active Directory group, adding/ removing users from domain. Force group policy updates on improperly configured PCs.
• Construct, install, and test customized configurations based on various operating systems Windows/Mac OS.
• Maintain and resolve issues on LAN/WAN, VoIP telephone equipment.
• Support data migration and backup activities. Maintain IT software licenses and upgrade schedules.
• Imaging and troubleshooting computers issues & operating systems such as Windows & Mac OS.
• Receive and respond to incoming calls, and/or work orders regarding desktop problems.
• Use of ticketing software ServiceNow to keep track of inventory assets.

Sep 2019 – Mar 2020 · 6 mos · Albany, New York Area · On-site

• Prepare documents and reports, including correspondence to various stakeholders.
• Design queries and reports using various software programs.
• Conduct data analysis.
• Develop statistical summary reports on identified performance indicators.
• Create, build and maintain databases.
• Update spreadsheets.
• Respond to inquiries via email, mail, and phone.
• Work with various systems to intake and track data.
• Assist with special projects.

Oct 2018 – May 2019 · 7 mos · Schenectady, NY

• Learned the EHR application at a detailed level to competently support end-users. Respond to client phone calls and emails in a timely manner.
• Connect to clients to perform remote database troubleshooting with GoToAssist and ConnectWise, Remote Desktop Connection (Windows).
• Performed basic SQL queries to fix local database issues for clients using SQL Server 2016/ SQL Management.
• Escalate tickets to higher-level support and continue to follow up until the client issue is resolved.
• Perform routine maintenance on client site databases and applications.
• Close tickets when the issue is resolved, the client has confirmed, with complete and accurate documentation.

Jun 2015 – Aug 2015 · 2 mos · Greater New York City Area · On-site

• Collaborated with a team of peers to implement safe and exciting individual and group activities for six weeks at a day camp for five and six-year-olds.
• Identified and appropriately responded to camper behavior issues.
• Assisted in maintaining accurate program records including incident reports, logbook documentation, daily.
• Assisted in attendance, lunch distribution, and bus monitoring.
• Organized and led a variety of small and large group activities each week.
• Enforced and followed all safety guidelines associated with the camp and all program areas.