Feb 2020 – Mar 2022 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Worked on Notifications service which handled 2.4 Lakh average daily notification requests.
• ● Implemented Notification Duplicity suppression feature which ignores duplicate notification requests, thereby saving cost and preventing customer frustration. Used Redis to cache the request hash.
• ● Implemented URL shortening in SMS notifications, by calling TinyUrl service, to save cost. Load tested this feature for 100 requests per second

Jan 2019 – Dec 2019 · 11 mos · Bengaluru, Karnataka, India

• Developed automations for temporary staffing business, improving efficiency of business processes.
• ● Developed Appointment and Offer Letter Generation feature, which used Google Docs API's to generate letters from templates stored as Google Docs. Reduced the generation time from 5 minutes to less than 1 minute.
• ● Developed ESIC Card Generation feature which reduced the generation time from 30 minutes to less than 5 minutes
• ● Developed PF Challan Status check Automation which checked status of a given PF Challan several times at an interval of 24 hours, thereby reducing manual effort

Aug 2017 – Oct 2018 · 1 yr 2 mos · Dubai, Dubai, United Arab Emirates

• Developed customer communication systems employing Message Queue Architecture and resilient integrations with external web services, that improved overall customer experience.
• ● Integrated Interactive Voice Response system, to give customers an automated voice response about pending orders, thereby dropping inbound calls by 25%. Used redis to pre-cache responses for minimum latency.
• ● Implemented support Ticket creation and assignment on Zendesk CRM for order confirmation. Handled 13k orders per day during a marketing campaign. Used bulk processing and bulk API calls to minimize external requests and maximize throughput.
• ● Designed and implemented Intervention Consumer, which receives events about shipment delays from Couriers and creates Zendesk Tickets for Customer Service team, reducing average time for manual intervention upon shipment delays by 3 days, at the same time, proactively communicating with the customers, thereby reducing inbound calls.
• ● Implemented Email and SMS sending system which sends around 20k emails & smses per day on an average.

Jan 2016 – Jun 2017 · 1 yr 5 mos · Mumbai Metropolitan Region

• Rewrote Backend in Django adhering to OOPS, thus ensuring extensibility, modifiability and maintainability.
• ● Analyzed, designed and developed API's for core features, like Order creation, Order Life Cycle management and Refunds Processing.
• ● Devised a method to migrate data from an old database schema to new one.
• ● Developed API’s for Delivery-Boy and Warehouse-Manager Cash Collection Apps reducing cash leakages.
• ● Gave a brief presentation (see below) on importance of Object Oriented Analysis and Design to team-mates.

Aug 2014 – Dec 2015 · 1 yr 4 mos · Mumbai Metropolitan Region

• Responsible for developing new features, code auditing and bug fixing.
• ● Developed Single Oauth2.0 Authentication system for all tech products of the company
• ● Analyzed, designed and partially developed Hunarr (www.hunarr.co.in), an online marketplace which connects training institutes to students
• Technologies used: Python, Django, MySQL, JQuery, Bootstrap Framework