Shikha S. — Business Development Executive

1) Monitored metrics and developed actionable insights to improve efficiency and performance. 2) Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. 3) Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. 4)Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. 5) Utilized customer feedback to inform changes and improvements to customer success plans. 6) Collaborated with sales and product teams to address customer success objectives. 7) Conducted periodic user training sessions to support customer understanding and product feature utilization. 8) Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. 9)Monitored metrics and developed actionable insights to improve efficiency and performance of a small team under me.

Stackforce AI infers this person is a Customer Relationship Management expert with a focus on team leadership and process improvement.

Location: New Delhi, Delhi, India

Experience: 5 yrs 8 mos