Dec 2018 – Oct 2025 · 6 yrs 10 mos · Bengaluru, Karnataka, India

• Responsibilities & Impact:
• Scaled QA org from 5 to 25+ engineers, driving a high-performance quality culture across Web, Mobile, and Backend domains.
• Built unified web automation frameworks using AI-driven tools (Browser Use, Pydantic Agents, Playwright, LLMs) reducing regression cycle time by 90%.
• Built Appium and Maestro automation frameworks integrated with LambdaTest, Jenkins, and Slack, with parts of the framework and workflows generated and optimized through LLM-based automation.
• Defined Quality Intelligence metrics — release stability index, test ROI, and automation health — enabling data-backed release decisions for leadership and product stakeholders.
• Partnered with engineering and product leads to establish a “shift-left” quality culture — enabling zero functional issues during UAT and achieving 90% release predictability across Payments and Core systems. Drove early automation, impact-based regression, and proactive validation practices, resulting in 98% release stability and consistently on-time feature rollouts.
• Led DevEx initiatives: Mock service framework, canary analysis, and automation observability dashboards integrated with Datadog, Coralogix, Jira, and SonarQube — empowering proactive quality visibility.
• Rolled out a “Quality Charter” initiative standardizing test strategy, code reviews, and framework utilities across pods, reducing onboarding time by 50% and driving consistent delivery practices.
• Contributed to AOP planning and OKRs, translating business goals into measurable QA initiatives that ensured 98% release success rate for payments and core platforms.

Jan 2018 – Dec 2018 · 11 mos · Bengaluru Area, India

• Responsibilities & Impact:
• Established QA and automation processes from scratch for AI-based credit underwriting platforms.
• Built test infrastructure integrating Hadoop, Hive, and Spark to validate ML model scoring accuracy at scale.
• Implemented CI/CD pipelines using Jenkins and Git, enabling continuous validation of ML models across environments.
• Collaborated with product and data science teams to ensure quality gates were part of every model deployment.

May 2016 – Jan 2018 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Led a 15+ member QA team responsible for CMS, Fulfillment, and Vendor Management platforms.
• Built automation coverage for critical services improving release throughput by 40% and regression efficiency by 95+%.
• Designed quality dashboards for leadership visibility — tracking defect density, release readiness, and cycle time.
• Partnered with backend, mobile, and product teams to establish cross-functional QA pods, improving sprint predictability.
• Spearheaded QA for large-scale launches like Swiggy POP, ensuring seamless user experience and zero critical defects in production.

Dec 2015 – Apr 2016 · 4 mos · Bengaluru Area, India

• Responsibilities & Impact:
• Managed QA delivery for multiple e-commerce and edtech clients, ensuring 100% on-time releases.
• Developed reusable automation suites improving test cycle speed by 30%.
• Collaborated with cross-functional teams to align QA strategy with project delivery goals.
• Introduced baseline quality metrics (defect leakage, automation run time) to monitor product health.

Dec 2014 – Dec 2015 · 1 yr · Bengaluru Area, India

• Responsibilities & Impact:
• Owned automation for Seller Listing Management system, building reliable API and UI test frameworks.
• Reduced regression cycle from 3 days to less than a day through early automation integration and CI hooks.

Apr 2014 – Dec 2014 · 8 mos

• Delivered QA solutions for logistics and healthcare platforms ensuring 99% SLA adherence.
• Built test automation across API and web layers, improving test reusability by 40%.
• Partnered with business analysts and product owners to design test strategies mapped to delivery timelines.
• Defined initial QA process metrics for defect trends and test coverage, enabling early risk identification.

Apr 2013 – Mar 2014 · 11 mos

Jun 2012 – Mar 2013 · 9 mos