Apr 2022 – Sep 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

• 1. Conceptualized and led the development of a PCI-compliant screen recording desktop application (Electron, TypeScript, Node.js, C++), providing a video channel for customer calls evaluation and driving an increase in upsell revenue.
• 2. Scaled the application to support 1000s of agents, maintaining a 99.99% Service Level Agreement
• (SLA) and optimizing real-time video parameters to extend support to systems with as little as 4 GB of memory.
• 3. Established end-to-end observability, monitoring, and alerting infrastructure using New Relic, Loggly, Mixpanel, Sentry, and PagerDuty to facilitate enhanced debugging and reducing mean resolution time for P0 issues by 70%.
• 4. Designed and implemented a Chromium-based browser plugin (JavaScript, Express.js) for automating the redaction of sensitive PII data during customer calls, reducing over-redaction and decreasing instances of missing recordings.
• 5. Engineered a CI/CD pipeline (Jenkins) for the screen recording application, integrating code signing to streamline deployment processes and boost developer productivity by saving 5-10 minutes per deployment.

Jan 2022 – Apr 2022 · 3 mos

• Responsibilities from below

Jul 2019 – Jan 2022 · 2 yrs 6 mos

• 1. Simplified existing architecture and developed new modules for an ad tech platform (TypeScript, Vue.js, Vuex), which helps Media.net’s campaign manager launch, manage and analyze campaigns to generate higher revenue (12% increase from last year).
• 2. Improved the ad tech platform’s load time to 2.2s (66% decrease from 6.5s) by authoring a state management architecture for the service using Vuex and reduced code by 5x by using a configuration driven approach.
• 3. Implemented a dashboard (TypeScript, React, Redux) to aggregate PPC and CPI data across platforms, enabling publishers to strategically position ads for the relevant consumer base, which resulted in higher revenue (150% increase from last month).
• 4. Engineered secure user authentication for a React dashboard using JWT and OAuth, handling daily active users of 6000, which enhanced user trust and streamlined access control.
• 5. Mentored 2 junior engineers to ensure smooth integration into the team.

Jul 2018 – Jul 2019 · 1 yr

• 1. Delivered 35 websites (React, JavaScript, Next.js, PHP, WordPress) that enhanced user experience, reduced tech debt, and cut load times to 1.1s (79% decrease from 5.2s), resulting in a 23% revenue increase.
• 2. Ensured mobile responsiveness across devices as small as 320px and achieved page-speed scores above 97 (Web Worker, Service Worker, JANK Reduction) across all major browsers.

Nov 2017 – Jul 2018 · 8 mos

• 1. Accelerated the development process for Domain Monetization templates by crafting an automation tool (JavaScript) that saved 10 hours per week of manual work.