Jan 2020 – Oct 2021 · 1 yr 9 mos · Gurugram, Haryana, India

• Sprinklr helps the world’s largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other social channels globally - all on one integrated platform. When you deploy this platform across the enterprise and plug it into legacy customer-facing systems like email, CRM, and the website, you now have a unified system of engagement that allows your employees to collaborate in real time across business units, markets, and departmental silos to manage customer experience - at scale.
• The ability to deliver more human and intuitive experiences, at every touchpoint, for every customer, is the single most strategic investment for the modern enterprise. We saw that from the start, and built a new class of enterprise software to solve it.

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Dubai, Dubai, United Arab Emirates

• LogiNext helps logistics companies to improve their internal operations, optimize delivery networks and provide superior customer service using data collection, advanced analytics, and visualization. LogiNext currently serves large scale enterprises in unorganized and emerging markets. In a short span of 3 years, LogiNext has moved to #1 position in field service optimization space, has on-boarded prominent investors like Paytm and Alibaba and has been successful at building more than USD 50 Million of net worth for them.

Jun 2015 – Jun 2017 · 2 yrs · Greater Delhi Area

• "OneDirect is one if the largest brands in the customer experience management space and works very closely with large enterprises.
• We at OneDirect are passionate about designing products and solutions which will help large enterprises in managing and profiting from the shift to digital.
• We have built and will build platforms that connect consumers with large businesses.
• Customers across the globe are now online, have high expectation off the brands they love and are talking about brands almost all the time. OneDirect is a platform that connects the businesses with customers in a whole new way."
• I am working with leading brands across verticals like telecom, white goods and travel and help them with innovative solutions to enhance customer experience across different touch points.
• As an account manager, my responsibilities are to:
• Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors
• Remain in frequent contact with the clients in your responsibility to understand their needs.Provide product and service support if required
• Unearth new sales opportunities through networking, present products and turn them into long-term partnerships. Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Negotiate/close deals and handle complaints or objections
• Negotiate agreements and keep records of payments, sales and data
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed.

Jun 2015 – Dec 2015 · 6 mos · Greater Delhi Area