Nitin Mehrotra

CEO

Gurgaon, Haryana, India18 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

19 years of product leadership experience.
Proven track record in driving revenue growth.
Expert in building empowered product teams.

Stackforce AI infers this person is a Product Leader in Travel Tech with expertise in digital transformation and customer experience.

Contact

Skills

Core Skills

Product ManagementProduct Strategy

Other Skills

Agile MethodologiesCRMCoachingCustomer EngagementCustomer Experience ManagementCustomer Relationship Management (CRM)Data AnalyticsDigital MediaDigital StrategyE-commerceFlexGrowthLeadershipManagementMarketplace

About

Product leader with 19 years of experience building consumer, platform, data and internal products in fast-growing startups and large global organizations. Proven track record of solving business & consumer problems for e-commerce, travel, supply chain logistics and marketplace businesses to drive business value & customer satisfaction. Specialties: - Product management - Building products from 0 to 1 and scaling them up - Hiring / mentoring product managers - Building empowered teams - Multi-channel customer journey - Tech-enabled business transformation - Driving operational efficiency - Cross-functional collaboration - User & revenue growth - Analytics & UX

Experience

Fareportal

3 roles

Vice President of Product Management

Promoted

Jul 2025 – Present · 8 mos

Consumer Mobile Apps - user acquisition, engagement, conversion.
Retention & loyalty
AI initiatives

GrowthDigital StrategyProduct Management

AVP Product Management

Promoted

Apr 2023 – Jun 2025 · 2 yrs 2 mos

Fareportal is a New York headquartered travel tech company with annual sales of over $4 bn and 2000+ employees worldwide. CheapOair.com and OneTravel.com are B2C travel brands of Fareportal with presence in US & Canada markets.
Part of the leadership team at Fareportal, heading product for mobile apps and global revenue & service operations business. Leading a global product team of 15 to drive growth and efficiency through product innovation and digital transformation. Product portfolio includes mobile apps, ancillary sales (upsell, cross-sell), tickets growth, post-booking self-serve exp., chatbot, travel agent platform & fintech products.
Notable accomplishments include:
Scaling up the chat business by 3x through technology generating $X Mn in annual revenues
Air ancillary product bundles to drive annual revenue growth of $X Mn
Multi-channel self-service strategy and exp. on digital & voice platforms for service, upsell & cross-sell.
Conceived and built a Travel Agent platform for 1500+ travel experts to provide booking & post-booking travel services to global customers handling annual sales of $XXX Mn
Travel fintech & data products like Price Freeze & Cancel For Any Reason
Established campus hiring process with HR and on-boarded PM talent from top MBA institutes in India
Lateral hiring, coaching & setting up my India product team.

Technology Enabled Business TransformationProduct StrategyProduct ManagementRevenue & Profit GrowthLeadershipCoaching+1

Senior Director of Product Management

Mar 2019 – Mar 2023 · 4 yrs

Snapdeal

4 roles

Director, Product Management

Promoted

Apr 2017 – Mar 2019 · 1 yr 11 mos

Head of CX and Supply Chain & Logistics product at Snapdeal.
Led a team of product mgrs. & analysts with ownership of delivery & returns exp., forward & reverse fulfillment of shipments, user communications, customer service and self-serve platforms.
Below are some of the interesting problems I worked on during my 4.5 years tenure at Snapdeal.
Self-service:
My Orders for customers for all post-purchase needs (order tracking, cancel, return, replace, service, etc.)
Voice experience over IVR
Delivery experience:
Seller cancellations reduction
Delivery promise mgmt. - built systems to proactively detect fulfillment promise breaches & manage customer expectations to avoid complaints & calls
Last-mile delivery failures process automation & engagement with customers across channels to reduce delivery failures (RTO)
Returns experience:
Launched doorstep QC in partnership with Shadowfax logistics to reduce costs & refund timeframes
Launched features like NQA return, refund at pickup based on a customer behaviour data model
Pickup failure process automation & engagement with customers across return journey to reduce pickup failures & refund issues
Refund automation - IMPS refunds for COD orders in partnership with Yes bank
Supply Chain cost:
Courier allocation decision - collaborated with Data science on forward leg courier assignment algorithm
Clubbing together return to seller shipments
Incorrect shipment weights leading to higher logistics costs
Marketplace policy abuse:
Order non-delivery risk mgmt. - built order verification system, a customer profiling model and features across customer journey to manage non-delivery risks of orders
Return risk mgmt. - refund decision based on customer profile

Product ManagementData AnalyticsSupply Chain ManagementCustomer Experience ManagementMarketplaceProduct Design

Associate Director, Product Management

Promoted

Dec 2015 – Mar 2017 · 1 yr 3 mos

Senior Product Manager

Promoted

Aug 2015 – Nov 2015 · 3 mos

Product Manager

Oct 2014 – Jul 2015 · 9 mos

Adobe systems

Lead, Digital Media Solutions

Oct 2006 – Mar 2013 · 6 yrs 5 mos

Enabled users to capture, publish & monetize their audio-video content online that can be watched by millions of subscribers on web & mobile platforms.
Responsibilities spanned across following areas: Product Management, Customer & Partner Engagement, Evangelism, Program & Team Management, Application Development.
Products: Flash Media Live Encoder, Adobe Enterprise TV, Primetime Platform, Primetime Publishing Services