Susmita Mukherjee

Data Scientist

Bengaluru, Karnataka, India9 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Natural Language Processing and Data Analytics.
  • Proven track record in optimizing marketing strategies.
  • Strong background in customer behavior analysis.
Stackforce AI infers this person is a Data Scientist with expertise in Marketing Analytics and Telecommunications.

Contact

Skills

Core Skills

Natural Language Processing (nlp)Data AnalysisData AnalyticsPredictive ModelingBusiness InsightsBusiness AnalyticsData EngineeringSoftware DevelopmentBackend Development

Other Skills

A/B TestingAccount SegmentationAmazon Web Services (AWS)Analytical SkillsAutomated Data EngineeringAzure DatabricksBehavior AnalysisBusiness AnalysisBusiness Intelligence (BI)Clustering AlgorithmsCreative Problem SolvingCustomer Churn AnalysisCustomer DataCustomer Experience AnalysisCustomer Retention

About

Data Scientist empowering Fortune 500 companies with their decision making journey on all the critical aspects of their business, backing this up with analytics as a tool to scale the processes/ decisions faster and more efficiently.

Experience

Paypal

Senior Data Scientist

Jul 2023Present · 2 yrs 8 mos · Bengaluru, Karnataka, India

  • Applied Natural Language Processing techniques, including topic extraction algorithms, to identify key topics in customer queries from chatbot interactions
  • Implemented clustering algorithms to create distinct themes, offering deeper insights into customer concerns and facilitating targeted service improvements
  • Performed a thorough analysis of chatbot interactions to understand the underlying reasons behind customers seeking human intervention instead of bot. This analysis guided strategic improvements aimed at enhancing the overall user experience
Natural Language Processing (NLP)Clustering AlgorithmsCustomer Experience AnalysisData Analysis

Zs

2 roles

Data Science Consultant

Jun 2022Jun 2023 · 1 yr · Bengaluru, Karnataka, India

  • Worked on a Patient Identification project for 2 existing market products which involves creation of patient archetypes using Real world data (RWD); this was achieved by leveraging multiple feature generation and selection techniques such as PCA, Boruta, VIF and k-means clustering for creating the archetypes
  • Led a website analytics project, attributing pages and events triggered on the website, resulting in a significant increase in impressions on low prevalence pages by nearly 2x
Patient IdentificationFeature GenerationWebsite AnalyticsData AnalyticsPredictive Modeling

Data Science Associate Consultant

Mar 2020Jun 2022 · 2 yrs 3 mos · Bengaluru, Karnataka, India

  • Conducted sentiment analysis on patients/caregivers perception of various products using data from approximately 10 social media platforms, including Facebook, Twitter, etc.
  • Led a team to create segments of accounts for effective sales force targeting and provide recommendations to resolve potential challenges with high influx (~5x) of patients post drug launch
Sentiment AnalysisAccount SegmentationData AnalysisBusiness Insights

Mu sigma inc.

Data Scientist

Aug 2018Mar 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

  • Analytics professional with experience in solving complex business problems and helping multiple Fortune 500 organizations in making data driven decisions in a suitable and cost-effective manner.
  • Key Projects:
  • Marketing Mix Modelling-
  • Worked directly with the senior director of commercial analytics team of a fortune 50 company to conduct a market mix modeling exercise across multiple geographies in the span of 4 months
  • Executed linear optimization exercise to find out the optimal mix allocation of resources to various marketing avenues with respect to the ROIs associated with them to maximize revenue & profit
  • Finally, produced an interactive RShiny visualization to ensure maximum consumption of analysis through the relevant stakeholders
  • Automation of Marketing Mix Model-
  • Played a major role in an automation project of operationalizing Marketing Mix Model in the client’s environment
  • Data-lake schema designing, creation of automated data-engineering scripts, parallel executable model codes for various country-brand-year combinations, automated report generation and R-Shiny simulator covered the larger aspects of the project
  • The project provided immense exposure to Microsoft Azure Data-lake, designing workflows, experience working on client’s R studio server and awareness of the technical pre-requisites and resources required for the same
  • Customer Churn Analysis-
  • Collaborated with a team working on a PoC, based on a Customer Churn problem of a Telecom company
  • The project included several milestones, which included the following :
  • Business understanding, Data understanding, Exploratory Data Analysis, Hypothesis testing, Insight generation, Result Visualization
  • The end results included identification of factors causing churn and delivered recommendations to avoid the same. An excel Dashboard was used as a visualization tool to demonstrate how various factors affected churn and justify the quantitative action items suggested to solve the problem
Marketing Mix ModellingData-lake Schema DesignCustomer Churn AnalysisBusiness AnalyticsData Analysis

Ibm

Software Developer

Jan 2017Aug 2018 · 1 yr 7 mos · Chennai, Tamil Nadu, India

  • Key Projects :
  • Payment gateway interface : Payment gateway interface is a piece of software written in Java/J2EE which encapsulates the business model of authorizing credit cards and PayPal transactions.
  • Payment Modification Component : is an application which contains Spring Batch jobs for processing payment data which will be feed to subsequent systems.
  • Responsibilities :
  • Gathering requirements from the client, Evaluating those real time scenarios, Accommodating those requirements through development skills and delivering a quality solution within the defined timelines.
Java/J2EESpring BatchPayment ProcessingSoftware DevelopmentBackend Development

Education

Dr. B.C. Roy Engineering College,Durgapur

Engineer’s Degree — Information Technology

Aug 2012Aug 2016

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