Vipul Mittal

CEO

Delhi, India15 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 13 years of experience in AI and call center technology.
Successfully built and integrated multiple chatbot products.
Led teams to improve operational efficacy in call centers.

Stackforce AI infers this person is a SaaS expert with a focus on AI-driven solutions for call centers.

Contact

Skills

Core Skills

Project ManagementSystems DesignAiSaasProduct ManagementTeam LeadershipChatbot DevelopmentNlp

Other Skills

API AIAndroidAndroid DevelopmentAzure Cognitive ServicesBusiness AnalysisCC++Call Center TechnologyCompetitive AnalysisCore JavaData AnalysisData StructuresDialogflowGoogle AnalyticsJIRA

About

13+ years of Internet experience Working on AI Calling to improve efficacy of call centers Previously built call center analytics product from scratch for multiple call centers within Infoedge. Helped in improving sales and operational efficacy Experience in building new Conversational and Voice Platform products for the organisation.

Experience

Naukri.com

5 roles

Associate Vice President

Promoted

May 2022 – Present · 3 yrs 10 mos

Currently working on building AI Calling platform for call centers
Built SaaS Platform for Call Centre Analytics using Azure Cognitive Services and Generative AI Intelligence. Working on integrating it with multiple call centres within Infoedge

Systems DesignProject ManagementTeam Leadership

Engineering Manager ( Product Growth)

Mar 2020 – May 2022 · 2 yrs 2 mos

Lead conversational chatbot product, powered with NLP & ML, for Recruitment, Real Estate and Matrimonial Platform.
Conceptualized pre-sales chatbot to generate qualified leads. This product has increased leads' conversion rate from 5% to 10% and currently having NRR of 10 Cr yearly
Integrated features of 99acres.com with Whatsapp where users have opportunity to access features via open ended conversation. Got highest conversion (50%) in property registrationflow in comparison to all other platforms i.e Desktop, M-Site & Apps
Manage tech team to develop various features around Bot. Actively looks after server management
Involved with Business leaders of different verticals to ideate and deliver features around conversational platform

RabbitMQProduct ManagementTeam Leadership

Product Team Lead

Promoted

Apr 2017 – Feb 2020 · 2 yrs 10 mos

Made Chatbot live in offline hours to serve customer requests/complaints for matrimonial users.
Integrated Chatbots with social platforms like Facebook Messenger which generated quality leads for real estate domain. Reduced cost per quality lead by more than 20%.
Involved in end to end to life cycle from initiation of product, Mobile Apps, to its implementation.
Worked on conceptualising Personalized homepage of 99acres Android App.
Handled the Notification Product of 99acres Mobile App

Lead Engineer

Apr 2015 – Apr 2017 · 2 yrs

Lead technology team of 99acres android app.
Managed the APIs' (for Mobile Apps) infrastructure and Development
Along with team, build product for offline support of 99acres App. Saved around 50 percent of daily server calls made through app.
Initiated and Implemented Material Design on App which impacted its overall ratings. Average rating on play store increased from 4.1 to 4.3

Senior Software Engineer

Jul 2012 – Mar 2015 · 2 yrs 8 mos

Developed 99 acres android app from scratch. App currently have more than 5 million users
Developed Search Functionality for website using Solr
Worked on Jquery to develop frontend of website.