Shashank Agrawal

Co-Founder

Bangalore, Karnataka, India15 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years of experience in enterprise-grade solutions.
Led strategic direction as Co-Founder & CTO.
Recognized as a Rising Star Partner by Atlassian.

Stackforce AI infers this person is a SaaS architect with deep expertise in enterprise solutions and cloud migrations.

Contact

Skills

Core Skills

Solution ArchitectureEnterprise Saas DeliveryCloud MigrationIt Service Management

Other Skills

Agile MethodologiesAgile Project ManagementAnalysisAnalyticsAtlassian SuiteFinancial AnalysisJavaScriptLeadershipManagementMicrosoft ExcelMicrosoft OfficeProject PlanningSQLServiceNowTechnical Leadership

About

I am a tech-first entrepreneur with 15+ years of experience delivering enterprise-grade solutions using Atlassian, ServiceNow, and other SaaS platforms. As Co-Founder & CTO at Padah, I have led cross-functional delivery for clients across BFSI, software, manufacturing, and government sectors — solving deep process, platform, and integration challenges. My role spans solution architecture, technical delivery, hiring, and executive alignment. Under my leadership, Padah was recognized by Atlassian as a Rising Star Partner, with a strong track record in Jira Cloud Migrations, Atlassian Managed Services, and custom solutions on Forge, Assets, and ServiceNow. I’m deeply passionate about solving enterprise-scale problems, mentoring high-performance teams, and building scalable platforms that actually serve people. Areas of focus: Atlassian Cloud (Jira, Confluence, JSM, Forge) ServiceNow (ITSM, HR, CSM — Practitioner Level) SaaS Platform Strategy & Delivery Cloud Migrations, DevOps, Agile Transformation Scaling Delivery Teams & Pre-sales Architecture I am always open to meaningful conversations around CTO roles, product-led service delivery, or co-founding new ventures in enterprise SaaS.

Experience

Padah solutions pvt ltd

Co‑Founder & CTO @ Padah | Solution Architect | Atlassian & Enterprise SaaS Specialist

Feb 2019 – Present · 7 yrs 1 mo

As a Co-Founder and CTO at Padah, I lead the strategic and technical direction of the company, helping clients across industries optimize their use of Atlassian tools and enterprise SaaS platforms. I also actively engage in solution architecture and delivery, ensuring high-value outcomes through modern cloud implementations, automation, and integration strategies.
Key Responsibilities:
Strategic Leadership: Shaping company vision, offerings, and go-to-market strategy alongside the founding team.
Technology & Innovation: Leading solution architecture, product selection, and platform integrations (Atlassian Cloud, ServiceNow, etc.).
Client Engagement: Acting as a principal consultant and architect for key clients; bridging business needs with technical solutions.
Team Enablement: Building a high-performing delivery team and mentoring junior architects and engineers.
Growth & Partnerships: Managing relationships with Atlassian, ServiceNow, and other strategic partners to drive growth.
Key Achievements:
Led end-to-end cloud migrations for large enterprises including Atlassian Guard, JSM, and complex plugin ecosystems.
Delivered solutions aligned to frameworks like CMMI Level 5 and ITIL, improving enterprise service maturity.
Initiated and scaled a managed services offering for Atlassian and ServiceNow-based HR, ITSM, and CSM services in India, Europe and USA.

Agile Project ManagementProject PlanningSolution ArchitectureAtlassian SuiteIT Service ManagementServiceNow+5

Amrut software pvt ltd

DevOps Solution Architect

May 2017 – Feb 2019 · 1 yr 9 mos · Bangalore

Anz

Atlassian Technical Consultant

Oct 2016 – Apr 2017 · 6 mos · Bengaluru Area, India

Worked as a Atlassian Technical Consultant for ANZ. I was responsible for migrating Atlassian data centre from windows to Linux servers.

Flipkart

Senior System Engineer

Sep 2013 – Sep 2016 · 3 yrs

1) Atlassian product [Jira, Crucible, Confluence] on-boarding in the company.
2) Training teams on the tool Jira, Crucible, Confluence.
3) Atlassian product installation, Up-gradation & Deployment.
4) End to End set up of project creation in Jira
5) Have worked on Customization on Jira, Confluence
6) Generating reports via SQL Query
7) Worked as Jira, Crucible and Confluence administrator
8) Monitor tool performance and maintainence
9) Managed few more tools like TnE, E-fin.

Balaji enterprises

System Engineer

Dec 2011 – Apr 2013 · 1 yr 4 mos · Bengaluru Area, India

Balaji Enterprises is a family run company into manufacturing and Designing of textiles.
I have worked as Level 2 support for Wilcom Studio Software including handling application functionality related queries raised by users and carrying out various proactive maintenance activities. Responsible for monitoring service performance, production issues, services restarts, upgrades, deploying patches, enhancements etc. Accountable to maintain specified client satisfaction measures. High levels of responsibility to resolve client escalations and avoid further escalation to management. Also, as Level 2 have provided users with guidance on complex application functionality within specified SLA.

Firstsource

Senior CSA

Jul 2010 – Nov 2011 · 1 yr 4 mos · Bengaluru Area, India

Firstsource is a company which handles technical and Customer service for other service providers in UK and US. I have Worked as technical support for UK process AOL.