Apr 2023 – Aug 2024 · 1 yr 4 mos · Hybrid

Nov 2020 – Mar 2023 · 2 yrs 4 mos · Hybrid

Nov 2018 – Oct 2020 · 1 yr 11 mos · Gurgaon, India · On-site

• Managed customer experience & operations of Self Operated hotels (Townhouse, Collection O, Silverkey & Flagship brands) of Oyo at a PAN-India level. In this role, I led a team of direct and in-direct reports to work on various people, product & process level initiatives that directly or indirectly impacted the Guest Experience (Cx).

May 2018 – Oct 2018 · 5 mos · Gurugram, Haryana, India

• Built Go-To-Market (GTM) strategies for acquiring single truck fleet owners (through Unions & Alliances) and truck drivers (pilots) for the marketplace (Freight) team
• Built an alternative sales channel with a team of 100+ associates across PAN India, within a span of one month, contributing to 30% of the overall supply acquisition for the marketplace team

Aug 2015 – May 2018 · 2 yrs 9 mos

• Involved from conceptualization and pilot of Ola Share to its exponential growth over 30+ months with 6 digit daily bookings contributing to more than 25% of Ola, on volume basis
• Oversaw growth & day-to-day operations of Ola Share category across top 7 cities in a highly dynamic competitive & product environment by owning pricing & promotional strategies; tracking competition and driving product developments
• Launched and set up processes and systems (city operations, customer care and driver partner care) for scaling up Ola Share category in multiple cities across PAN India
• Trained & Empowered over 1200+ employees across Customer Care (voice, non-voice), Driver Partner Care, Social (FB & Twitter) and Safety Response Teams
• Led product development of customer (CRM) and driver partner (DRM) support tools for Share

Apr 2015 – Aug 2015 · 4 mos

• Owned end-to-end operations for incorporation of navigation in Driver’s app, including driving Product Improvements, Driver raining & enabling smooth PAN-India roll out
• Built and experimented different training methods, on ground, to train drivers on Navigation during the pilot program
• Implemented a three tier method to train 2 lakh driver partners PAN India - video, telephonic walk-through & office sessions during scale up
• Oversaw about 70 employees for constant reinforcement on Navigation benefits to partners
• PAN India calls to booking ratio dropped by ~68% from start to end of the project

Jan 2015 – Mar 2015 · 2 mos · Greater Chennai Area

• Lead the planning and execution of the Public Private Partnership (PPP) initiative during the Pilot phase to revamp Govt. Laboratory facilities across 2 Area Hospitals, 4 Community Health Centers and 28 Primary Health Centers across Anantapur district in AP
• Co-ordination across relevant stakeholders/departments at all stages (hiring and training of technicians; purchase, installation and calibration of equipment; revamping the existing facility; upgrading IT and fostering partnership with the existing medical fraternity of the hospital) lead to the successful launch of the Hindupur facility (Area Hospital) in under 45 days

Jan 2014 – Dec 2014 · 11 mos · Greater Chennai Area

• P & L Accountability of a Territory that constitutes 10% of overall Company Turnover
• Demonstrated a 14.4% organic growth in Revenue on exit basis, over a span of 12 months
• Managed over 120 people with extensive involvement in hiring and training of candidates across different functional profiles
• Reduced Dues from 1.7% to 0.4% (~76% reduction) of Revenue, improvement in Cash Collection by 130 basis points
• Organized ‘Medall Lab Professional Day 2014’, to celebrate hard-work, recognize and reward talented individuals amongst the Laboratory Division of Chennai Circle

Jun 2011 – Dec 2013 · 2 yrs 6 mos · Greater Chennai Area

• Head of Corporate Planning Department for the Company, reporting to the CEO
• Oversee and track on-going activities, new initiatives, deal pipeline and communication of performance of the company against the Budget for Limited Partner (LP) Presentation, Board, Executive Leadership and Monthly Operational Review Meetings

May 2010 – Jul 2010 · 2 mos

• Worked on Warehouse Productivity Improvement and Benchmarking of the Regional Distribution Center(RDC) of Future Supply Chain Solutions Ltd. located at Hassangarh, Haryana and suggested process re-engineering of SKU placement, which would enable a 40% increase in productivity of picking process in the Apparels Section of the RDC.

Aug 2008 – Apr 2009 · 8 mos

• GreenHat Ventures aims to transform the way young talent in our country takes their career decisions by empowering them with right opportunities, extensive career information and in-depth research tools to carve their careers in a smart way.
• Was responsible for the Distribution and Marketing of the Quarterly Magazine, Career Quotient (CQ) in the campuses. CQ is the first exclusively campus career publication in India; Organized and conducted workshops for over 600 students on various Career related topics; Represented the company in the "PAN IIT Alumni Meet" during December, 2008.