Iman Mandal

Associate Consultant

Kolkata, West Bengal, India0 mo experience

AI EnabledAI ML Practitioner

Key Highlights

Designed AI solutions generating $200M revenue increase.
Optimized IVR system achieving 70% ROI.
Awarded for exceptional client centricity.

Stackforce AI infers this person is a SaaS and E-commerce specialist with a focus on AI-driven solutions.

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Skills

Core Skills

Management ConsultingGenerative Ai ToolsCustomer Experience ManagementProduct ManagementEmbedded SystemsAndroid Development

Other Skills

Brand StrategyCC++Customer AcquisitionCustomer DataData StructuresGo-to-Market StrategyLabviewMarketing StrategyMatlabMicrosoft OfficePositioning (Marketing)PythonSQLSoftware Development

Experience

Accenture strategy & consulting

Management Consulting Analyst

Jul 2022 – Present · 3 yrs 8 mos · Kolkata, West Bengal, India

1.Designed GenAI solution for increasing revenue by ~$200M and decreasing cost by ~7%
of international airport with footfall of ~36M passengers/yr
2.Optimized IVR system for an insurance company, selecting 1 of 14 vendors and rebuilding
9 flows, achieving 70% ROI and a 2.7-year payback
3.Developed intelligent chatbot for a Middle Eastern real estate client, tailoring questions to
uncover customer preferences & creating personalised property tours for potential buyers
4.Prioritized customer intents for Global oil & gas company, led client workshops, created
user stories for GenAI chatbot. Developed automated testing using Twilio API and LLMs
5.Awarded ‘Above and Beyond’ award for displaying exceptional client centricity

Generative AI ToolsManagement ConsultingCustomer Experience ManagementStakeholder Management

Amazon

Product Manager

Apr 2021 – Jun 2021 · 2 mos

1.Interviewed 32 vernacular sellers from across the country to understand & prioritise user pain points
2.Benchmarked listing creation experience on Amazon across Flipkart, Dukaan & MyStore
3.Designed mock UI wireframes for Amazon seller app’s workflow for vernacular sellers
4.Automations to improve product approval times by ~25x
5.New workflow estimated to improve success rate of new listing creations by ~20%

Product ManagementWireframingCustomer Acquisition

Google

Google Business Academy, Graduate

Feb 2021 – Apr 2021 · 2 mos

(1/40) selected from a total of 1000+ students from top B-schools across India
National Winner, Google Business Academy Case Challenge, 2021
Built digital marketing strategy for online retailer using a budget of 50L for 1 year
Conceptualized the idea of an online retailer ILOMO to sell ergonomic furniture solutions
Used YouTube, Facebook & Instagram ads with budget Rs. 20 lakh; reached 40 lakh people
Ran remarketing campaign with budget Rs. 12 lakhs to reach favourable audience of 4 lakh
Redirected budget of Rs. 15 lakh for action phase for an estimated revenue of Rs. 15 crores

Inter-university accelerator centre

Embedded Software Consultant

May 2016 – Jul 2016 · 2 mos

Developed Labview programs used in Hall Measurement Device capable of automated switching and used for measuring Resistivity and Hall co-efficients of different thin film samples using Van Der Pauw's method.

LabviewEmbedded Systems

Hp

Android Developer

May 2014 – Jun 2014 · 1 mo

Developed an android app which uses animation and background music for better user experience while achieving the best possible grade (A+) in the internship.

Android DevelopmentSoftware Development