May 2023 – May 2024 · 1 yr

• Re-architected complex Tax Payments platform, improving scalability, resilience, and observability;‬ build a real-time data sync platform for syncing tax metadata across monolith & processing service.
• Led engineering excellence and learning initiatives for the org, elevating culture and operational‬‭ standards.

Apr 2021 – Dec 2023 · 2 yrs 8 mos · Hyderabad, Telangana, India

• Worked on re-architecting the Ingestion process at LMS platform at Microsoft (Viva Learning) while other feature development, and leading Engineering processes

Aug 2018 – Apr 2021 · 2 yrs 8 mos · Seattle, Washington, United States

• Delivered key EC2 Capacity Reservation features like Group capacity reservation & advance CR reservations, customer notification system, and tailored experiences for Amazon Business Detail page.
• Mentored engineers and lead the various engineering processes in the team.

Feb 2017 – Jul 2018 · 1 yr 5 mos · San Francisco Bay Area

• Rearchitected User Management monolith into an event-based microservices architecture to achieve high scalability, and built in-house distributed logging & monitoring platform, while addressing the regular feature development.

Jul 2015 – Jan 2017 · 1 yr 6 mos · Bangalore

• Architected and built an in-house Customer Experience (CX) platform (Chat@CX & Social@CX) to analyze social media and RSS data in near real time, delivering sentiment insights and trends. Led the development of an agent management system for skill-based routing, improving efficiency across chat and social channels. Implemented features including agent analytics, real-time sentiment dashboards, and automated bot responses to optimize operations.

Aug 2014 – Jun 2015 · 10 mos · Bangalore

• Team: Customer Intelligence & Big Data
• Built an in-house crawler & analytics platform for sentiment mining across social media data (Twitter/Facebook/Blogs etc) on near real-time basis.

Nov 2010 – Sep 2012 · 1 yr 10 mos · Bangalore

• Built accounting frameworks for Amazon FPS (Flexible Payment Services) team, enabling FPS EU launch.

Aug 2009 – Feb 2011 · 1 yr 6 mos

• Developed rules-based‬‭ prediction service platform for customer service optimization

Jul 2008 – Apr 2009 · 9 mos · Bengaluru, Karnataka, India

• Backend‬‭ development for Yahoo! Education and‬‭ Autos portals