Jun 2020 – Jan 2023 · 2 yrs 7 mos

• Powering elite customer service using AI. We help companies improve their customer service and drive higher customer retention and loyalty with our AI-powered customer support QA automation.
• Responsible for
• Leading, hiring and mentoring engineering team
• Defining & driving technology strategy
• Developing and deploying backend architecture, ETL pipeline
• Deploying and maintaining deep learning models
• Improving security, reliability, maintainability, availability, performance and code quality of all systems
• Evaluating the latest technologies & tools and run evaluation experiments to validate the feasibility of business use cases

Dec 2019 – Jun 2020 · 6 mos

• Built complete architecture using Django, PostgreSQL, Redis, Celery, Nginx, DynamoDB from scratch
• Containerized all services and developed end-to-end deployment pipeline using bitbucket pipelines onto AWS
• Built frontend using React JS

Jul 2016 – Nov 2019 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• Culture trounces strategy for breakfast. We built machine learning models to extract cultural insights from organizational data. However, the existing culture around HR tech trounced our approach.

Jun 2012 – Jun 2016 · 4 yrs · Bengaluru Area, India

• Product Management
• Involved with the entire web applications development cycle including planning functionalities and features, designing and implementing solutions & maintaining web applications
• Improved efficiency of Marketing, Sales and Delivery teams by automating their redundant tasks and streamlining the data flow between the teams
• Architecture
• Built Service Oriented Architecture of Websites, Administrative Access Portal, Reporting System and Drip Campaign using Yii Framework & MySQL
• Set up and managed services & servers on Amazon Web Services using EC2, RDS, SES, SNS & ELB
• Customized and hosted Canvas LMS using EC2 and RDS
• Utilized version control to safely and quickly develop applications
• Implemented database back-up automation to Amazon S3 cloud
• Increased performance and reliability by identifying and addressing bottlenecks in Apache and MySQL
• Back-end Development
• Built robust and stable system from scratch using Yii MVC Framework
• Integrated Canvas LMS with internal portal using REST APIs
• Developed shell and python scripts to generate weekly and daily automated reports
• Integrated online payments mechanism with reliable postback handling
• Developed user-authentication mechanisms using Google and Facebook Authentication APIs
• Cleaned up and refactored code when applicable
• Front-end Development
• Built front-end interfaces for all services using CSS, Bootstrap, JavaScript, jQuery, jQuery UI & AJAX
• Worked with media queries and created responsive layout designs
• Growth Hacking
• Worked on Google Analytics, SEO and Optimizing Content Delivery
• Worked on A/B and Multivariate testing, User Analytics & Conversion Rate Optimization