N

Nargis Roohi

CEO

Herndon, Virginia, United States13 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer success and relationship management.
  • Expert in driving customer expansion and onboarding strategies.
  • Diverse experience across HR, Operations, and Program Management.
Stackforce AI infers this person is a Customer Success and Growth expert in a SaaS environment.

Contact

Skills

Core Skills

Customer Relationship Management (crm)StrategyBusiness StrategyProduct StrategyDigital MarketingProject ManagementProgram ManagementCustomer Satisfaction

Other Skills

Analytical SkillsBusiness AnalysisBusiness InsightsC (Programming Language)C++Client RelationsCritical ThinkingCross-Functional CollaborationCustomer AdvocacyCustomer ExpansionCustomer ExperienceCustomer InteractionCustomer RelationshipsCustomer ServiceCustomer Success

About

I am passionate about solving problems for customers with simple solutions by working with various stakeholders. My diverse experience in various functions like HR, Operations, Program Management, Customer relationship, Vendor management, Growth, and Product in a fast-paced startup has helped me expand my knowledge and excel. I love connecting with people and enjoy building meaningful relationships.

Experience

Joveo

6 roles

Senior Customer Success Director

Promoted

Sep 2024Present · 1 yr 6 mos

  • As the Senior Customer Success Director, I led a team focused on customer advocacy, strategy, and value realization. I collaborated cross-functionally to drive customer expansion and successful onboarding while developing strategies to enhance customer relationships and solve complex problems.
Customer AdvocacyStrategyValue RealizationCross-Functional CollaborationCustomer ExpansionOnboarding+3

Senior Director of Growth

Nov 2021Nov 2024 · 3 yrs

Stakeholder ManagementVendor ManagementBusiness InsightsData AnalysisRelationship BuildingBusiness Analysis+9

Director of AdOps

Promoted

Mar 2019Nov 2021 · 2 yrs 8 mos

People ManagementDigital MarketingStakeholder ManagementVendor ManagementBusiness InsightsData Analysis+10

Associate Program Manager

Sep 2017Feb 2019 · 1 yr 5 mos

Stakeholder ManagementVendor ManagementProject ManagementRelationship BuildingBusiness AnalysisAnalytical Skills+5

Product Operations Lead

Promoted

Oct 2016Aug 2017 · 10 mos

Vendor ManagementRelationship BuildingBusiness AnalysisAnalytical SkillsProduct StrategyCustomer Satisfaction+5

Human Resources Manager

Mar 2016Sep 2016 · 6 mos

Google

IT Analyst

Aug 2012Mar 2016 · 3 yrs 7 mos · Hyderabad Area, India

Interpersonal Skills

Education

JNTUH College of Engineering Hyderabad

Bachelor of Technology - BTech — Computer Science

Osmania University

Master of Business Administration - MBA — Human Resources Development

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