Jun 2019 – Jan 2020 · 7 mos · Hyderabad, Telangana, India

• Understand customers’ overall functional and non-functional requirements, IT and business
• priorities and success measures to design implementation
•  Co-ordinate and facilitate request fulfilment of Azure solutions and deployment
•  Ensure accurate and transparent billing mechanisms are in-place and co-ordinate with the
• Cloud Services COO
•  Develop deep relationships with key customer IT decision makers, who drive long-term
• cloud adoption within the company to enable them to be cloud advocates
•  Being a Voice of Customer to share insights and best practices, connect with Azure
• Engineering team to remove key blockers
•  Being an Azure Platform evangelist with customers, partners and external communities
•  Assessing the Customers' knowledge of Azure platform and overall cloud readiness to
• support customers through a structured learning plan and ensure its delivery through
• partners
•  Developing and promoting the reusable patterns
•  Maintained and managed all customer facing sensitive information
•  Provided Management reporting to ensure data driven discussions for continuous
• improvement
•  Gathering requirements and provide continuous feedback loops between customer and
• Engineering teams.
•  Working on automation design for security and audit per bank policies
•  Closely working with Microsoft and external service auditors.
•  Part of EHS (External Hosting Services) Team for design review and solutioning.

Feb 2017 – Jun 2019 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Global Lead for Microsoft and 3rd party monitoring technologies supporting the Microsoft-based
• Workspace Productivity as a Service (WPaaS) Hybrid Cloud solution running on Microsoft Azure
• Pack for large global enterprise customers utilizing Microsoft Systems Center Operations
• Manager as the primary Hybrid Cloud Platform monitoring component feeding into a Global ISM
• solution.
•  Lead Subject Matter Expert for all monitoring technologies that make up Unisys Workspace
• Productivity as a Service Global Monitoring solution.
•  Responsible for working with the Service Now team for integration of Microsoft System Center
• Operations Manager into Service Now ISM
•  In depth knowledge on integration Microsoft SCOM into ISM solutions such as Service Now and
• BMC Remedy
•  Provide recommendations on the evolution of the infrastructure to meet short, medium and
• long-term objectives
•  Provide recommendations regarding improvement and enhancements of the systems
• environment
•  Create and maintain all documentation for all architecture, build, integration, transition and
• maintain phases of the Workspace Productivity Services solution.
•  Build and Develop partnerships with Microsoft and other vendors that make up the WPAAS
• solution.
•  Generation of cost and pricing models for related Workspace Productivity Services.
•  Help work with other Unisys teams and customers to coordinate projects, timelines and
• integration of systems
•  Plan, Develop, Test, Provision, Administer and manage all related systems related to the
• Microsoft Azure Workspace Productivity Services solution.

Mar 2015 – Feb 2017 · 1 yr 11 mos · Banglore

• Working on System Center Technologies for Microsoft datacenter Virtualization, onsite, Public and Hybrid
• Participate in customer facing meetings to determine business and technical requirements that will be used in developing Microsoft virtual solutions.
• Designing and delivering technical design solutions, along with writing the services proposal content (Statements of Work).
• Leading customer technical sessions, both white board and PowerPoint, around potential and proposed Microsoft solutions.
• Organizing and leading training sessions around various Microsoft technologies.
• Elevating the level of knowledge within the team around Microsoft technologies, techniques and provide value adds for the assigned Customers.
• Be highly available and responsive to the customer technical teams.
• Working with the Solutions Architects and Project Management team to ensure the services are implemented and delivered as scoped.
• Consulting experience with Design, Implementation and migration skillset on SCOM 2012 R2
• Creating Customized MP's for SCOM

Jul 2013 – Mar 2015 · 1 yr 8 mos · Greater Hyderabad Area

Jun 2010 – Jun 2013 · 3 yrs · Greater Hyderabad Area

• Working as Role of SME Monitoring.
• Project designing and coordination
• Monitoring DMZ server using the Scom Gateway
• Handling SCOM /SQL Database
• Preparing Report as per client requirement on SCOM issue.
• Design Implementation and management of new Project with Application Team.
• Handling Web server IIS 6/7.
• Creating Power shell and VB script for servers Inventory and Users enable and Disable.
• Supporting Client technology services Infrastructure
• Code deployment for the new release of Application in production environment.
• Monitoring Investigations – SCOM ,MOM Investigations and Configuration.
• Involved in documentation of known regular issues falling under Break Fix investigations.
• Day to-day tuning of MOM and SCOM Packs
• Installation & configuration of SCOM and SQL 2000, 2005 and 2008 for SCOM Database.
• Configuring Rules and Monitors to monitor server health and application Monitoring
• Configuration Monitors Rules using Authoring console.
• Production Server Support 24 * 7 with SLA of 99.9% .
• Supporting Operating System(Windows server 2000, 2003, 2008) and Hardware (HP, IBM Dell)
• RCA of the problem and incident
• Handling all types of issues related to hardware, like memory upgrade etc.
• Creating Change and implementation or involved other data center team to work.
• Worked on Incident ticket and Request as per SLA using Peregrine.
• Writing Power shell script and Vb script for automation of report
• Creating the TSG/Document for team based upon the tickets Data

Jan 2008 – Jul 2010 · 2 yrs 6 mos

May 2006 – Oct 2007 · 1 yr 5 mos · Gurugram, Haryana, India