Rananjay Singh Pathania

DevOps Engineer

Bengaluru, Karnataka, India13 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AWS cloud migration and troubleshooting.
Led AI integration project to enhance ticket resolution.
Strong background in networking and cloud services.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with expertise in SaaS and Networking.

Contact

rananjaysingh5560@gmail.com LinkedIn

Skills

Core Skills

Cloud MigrationAwsArtificial Intelligence (ai)Cloud ServicesNetworking

Other Skills

AWS CloudFormationAWS Elastic BeanstalkAWS Identity and Access Management (AWS IAM)AWS LambdaAWS control towerAmazon CloudFrontAmazon CloudWatchAmazon EC2Amazon Relational Database Service (RDS)Amazon Route 53Amazon S3Amazon Simple Notification Service (SNS)Amazon VPCAnalytical SkillsAttention to Detail

About

A CCNA and AWS certified Engineer having 5+ years of experience on AWS technologies, currently working in Atlassianin a migration role assisting customers to migrate Atlassian products( Jira, Confluence) from server to cloud hosted on AWS. Skilled in multiple AWS services: ec2, AutoScaling, CloudWatch, ELB/ALB/NLB, NAT Gateway, VPC, Lambda, CloudFront, WAF, Route53, S3, GlobalAccelerator, VPN, TCP/IP, SQL,Shell scripting.

Experience

Atlassian

Senior Support Engineer

Feb 2021 – Present · 5 yrs 1 mo · Bengaluru, Karnataka, India · Remote

Successfully guided organizations through the strategic migration of Atlassian products (Jira Software & Confluence) from Server/On-Premise to the Cloud.Collaborating with Atlassian partner to have insights of customer blockers while migrating and resolving them with the help of AWS cloud and troubleshooting expertise.
Collaborated closely with Atlassian partners to identify and resolve customer migration roadblocks, leveraging AWS cloud expertise and troubleshooting skills.
Worked directly with Product teams to incorporate valuable customer feedback, driving product enhancements.
Spearheaded a pilot project to integrate Artificial Intelligence(AI) tools for optimizing ticket resolution time, collaborated with the product team on improvements, and drove its adoption in the team.
Cultivated a positive and productive team culture by providing guidance to team members on professional development, identifying strengths and weaknesses, and fostering a growth mindset.
Actively contributed to the improvement of Atlassian tools and features by testing new releases, identifying bugs, and providing constructive feedback to the Development team.
Engaged with the Atlassian community to assist customers with their challenges and share best practices.
Partnered closely with Cloud Migration Managers and Development teams to ensure a smooth and successful migration journey for all customers.
Collaborate with the Cloud Migraiton Managers and Development team to help with customer Migration Journey.

AWSCloud MigrationJiraConfluenceArtificial Intelligence (AI)Troubleshooting

Amazon web services (aws)

2 roles

Cloud Engineer2

Promoted

Jun 2018 – Jan 2021 · 2 yrs 7 mos

To assist customers with the troubleshooting on networking services like AutoScaling, ELB/ALB/NLB, CloudWatch, Route53, WAF, Shield, VPC, VPN, Direct Connect, IAM,Inspector, Guard Duty, ACM integrated with services like CloudTrail, CloudFront, S3, SQS, SNS, RDS, API Gateway,Control Tower, CFN, EBS, EKS, ECS, API Gateway, EC2, RDS, Lambda, Kinesis.
Hiring fresher and experienced candidates for the team.
Training the new hires to ensure that they are ready for handling cases.
Help fellow engineers to achieve SME accreditation and promotions to next levels.
Performing quality checks within the team to ensure that the customers are getting solutions within time and with a high satisfaction level.
Writing internal articles to help engineers figure out common issues quickly.
Helping current and potential customers understand how cloud adoption can help them reduce costs, effort and time on AWS day.
Been part of multiple critical events for various enterprise customers.
Traveling to various AWS sites across the globe to get specialised training in AutoScaling and ELB.
Providing in-house trainings to team and across teams for the various new services and features.
Helping customers remediate cost spikes and provide guidance on cost optimisation.
CI/CD pipelines, Terraform, AWS Control Tower, IaC (Infrastructure As Code), DevOps , GDPR, Python, Shell Scripting, Container Technologies Docker, Kubernetes, GIT, Bitbucket, SSL ,HTTP(S), TCP/IP, Routing, Postman, Linux, PostgresSQL,Firewall, proxy, DNS, Splunk, Wireshark, AAA, LDAP, AD, HAR Analysis, Tcpdump, Databricks, Kibana, AI, Jira, Confluence, Trello, IPAM, Finops.

AWSNetworkingCloud ServicesTroubleshootingDevOpsTerraform

Cloud Engineer

Dec 2015 – Jun 2018 · 2 yrs 6 mos

Assisting customers to create their own Data-centre as an Architect.
Troubleshooting server hosting related issues on Amazon AWS cloud especially pertaining to EC2, VPC and ELB.

AWSEC2VPCTroubleshootingCloud Services

Citrix

Technical Support Engineer

Oct 2012 – Oct 2015 · 3 yrs · Bangaon, West Bengal, India

Configuring and Troubleshooting Citrix Netscaler, Access gateway.
Configuring and Troubleshooting Citrix Netscaler for Server Load Balancing to ensure availability and to manage the Load on Network Servers
Configuring and Troubleshooting Citrix Access Gateway Enterprise Edition to provide users with remote access to published applications through a secure channel integrating web interface or storefront.
Configuring and Troubleshooting the SSL VPN feature of the Citrix Access Gateway Enterprise Edition, which along with published applications, provides remote access to network resources through a secure channel
Configuring HighAvailability Setup for Citrix Netscalers to ensure redundancy.
Integrated caching, Traffic domain, Link load balancing.
AAA integration with load balancing for OWA/ Exchange and other application implementation.
LDAP, RADIUS, Kerberos, ADFS authentication in netscaler.
Integration with HDX Insight.
GSLB, Content Switching ,Responder and Rewrite features of the Citrix Netscalers
Configuring and troubleshooting cisco routers and switchs.
Distance vector Routing Protocol (RIP V1 and V2. IGRP,EIGRP) & Link State Routing Protocols (OSPF)
Knowledge of TCP/IP, DHCP, ARP, NAT and HTTP