Feb 2024 – Present · 2 yrs 1 mo · On-site

• At Expedia Group, I lead the development of a cutting-edge unified, brand and product line agnostic Modern Checkout experience for travelers that consolidates legacy systems of different brands like Expedia.com, Hotels.com, and Vrbo.com. This initiative has accelerated our time-to-market for new features while enhancing the overall user experience. My role involves leading diverse engineering teams and ensuring alignment with business goals, which has resulted in improved operational efficiency and reduced costs.
• Owned and developed Tier 0 services while maintaining high standards of operational excellence and focus on scalability and maintainability of system.
• Build and lead high-performing, globally distributed engineering teams that collaborate effectively across geographies and time zones.
• Managed third-party vendors, set up vendor pods and developed teams from scratch, ensuring alignment with business goals and delivery timelines.
• Skilled in stakeholder management, with a deep understanding of diverse stakeholder needs across product, business, and engineering.

Apr 2022 – Jan 2024 · 1 yr 9 mos · On-site

• Orchestrated the end-to-end design, development, and successful launch of the Expedia Conversation Platform from inception, including core conversation APIs, resulting in a 25% increase in customer self-service resolution and handling over 500K customer interactions monthly.
• Ensured end-to-end service reliability, achieving high SLAs and uptime metrics.
• Drove the development process, maintaining a consistent and high-quality support experience at scale.
• Collaborated with cross-functional teams to deliver innovative solutions that improved user engagement.

Apr 2019 – Mar 2022 · 2 yrs 11 mos · On-site

• Led the end-to-end development of an in-house chat platform for virtual agent travel support.
• Designed and implemented scalable backend services using AWS ECS, IoT, Websockets, Kafka, Document DB and S3.
• Successfully guided the project from inception to deployment, enhancing user experience and operational efficiency.

Apr 2016 – Mar 2019 · 2 yrs 11 mos · On-site

• Fully owned the Payment Orchestration service handling 50 TPS responsible for all Expedia Group bookings of $72Billion annually. The service was responsible to handle all Card, Reward Points and Gift Cards transactions across all Expedia brands.

Jul 2014 – Mar 2016 · 1 yr 8 mos · On-site

• Owned the Expedia Coupon Solution including the backend services, self service admin tool to manage coupons. Worked on building several customer features like BIN fencing, capping on coupons, coupon redemption limit, private coupons drop.