Puneet Malhotra

CEO

South Delhi, Delhi, India21 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 22 years of diverse corporate experience.
  • Expertise in training and development across multiple sectors.
  • Top performer in banking and real estate sectors.
Stackforce AI infers this person is a seasoned professional in Banking and Real Estate sectors with extensive training and management experience.

Contact

Skills

Core Skills

Business StrategyTeam Management

Other Skills

AnalysisBankingBusiness AnalysisBusiness DevelopmentBuyoutsCRMCertified Lean Six Sigma Black BeltCommercial BankingCommercial LendingCommercial MortgagesCommercial Real EstateCorporate FinanceCorporate Real EstateCreditCustomer Relationship Management (CRM)

About

Enjoying a simple life full of happiness, satisfaction and success.

Experience

Youtube

Professional Freelancer

Aug 2019Present · 6 yrs 7 mos · New Delhi, Delhi, India

  • About The Creator: The creator name is Puneet Malhotra. He has more than 22 years of experience doing job and business in the Corporate World. He has spent 13-14 years working in Dubai into industries like Banking, I.T., Real Estate etc. He is an Alumni from IIM Calcutta. Even after so many achievements in life, both locally and internationally, he felt something was missing from my life, which was affecting his Personal, Professional and Married Life. Luckily, after lot of efforts and hardwork, he found Awadhesh Chandra Guruji and he learnt the important missing lessons about life.
  • Why Do We Create These Videos For You ?
  • ♥️ Help You Relax & Unwind
  • 💘 It's Inspiring
  • 💜 It's Different
  • #shorts #psychologyoflife
  • #humanbehaviour #psychologyfacts
  • #status #mlpuneet
Business Strategy

First abu dhabi bank (fab)

Mortgage Consultant

May 2018Jul 2018 · 2 mos · Dubai, United Arab Emirates

  • Manage day to day operations and ensue profitability
  • Develop conducts training programs for employees of industrial, commercial, service, or
  • Government establishment in Management, Sales & Marketing, Finance, HR and IT courses
  • Confer with management to gain knowledge of work situation requiring training
  • for employees to better understand changes in policies, procedures, regulations
  • and technologies
  • Formulate teaching outline & determines instructional methods, utilizing knowledge of
  • specified training needs effectiveness of such methods as individual training, group
  • instruction, lectures, demonstrations, conferences, meetings and workshops
  • Select or develops teaching aids, like training handbooks, demonstration models,
  • multimedia visual aids, computer tutorials and reference work

Damac properties

Relationship Manager

Oct 2017Feb 2018 · 4 mos · Dubai, United Arab Emirates

  • Responsibilities: -
  • 1. Approach potential customers to establish relationships
  • 2. Actively seek out new sales opportunities through cold calling and networking
  • 3. Prepare and deliver appropriate presentations on projects

Mortgage finder

Mortgage Consultant

Feb 2016Jul 2017 · 1 yr 5 mos · Dubai, United Arab Emirates

  • Responsibilities include:
  • 1. Comprehensively searching the most suitable mortgage products
  • 2. Fact finding, researching references and doing to checks to verify a client’s financial background and circumstances
  • 3. Manage, retain and develop business relationship with developers, brokers and key relationship to achieve set business targets

Mashreq bank

Mortgage Advisor

Jul 2015Jan 2016 · 6 mos · Dubai, United Arab Emirates

  • Responsibilities: -
  • 1. Advise clients on market conditions, prices, mortgages and legal requirements
  • 2. Meeting sales targets
  • 3. Dealing with Real Estate Agents, Evaluators and Mortgage Brokers

Realco mahran real estate

Sales Manager

May 2013May 2015 · 2 yrs · Dubai, United Arab Emirates

  • Responsibilities: -
  • 1. 1. Present purchase offers to sellers for consideration
  • 2. Act as an intermediary in negotiations between buyers and sellers
  • 3. Promote sales of properties through advertisements, open houses, and networking with other Real Estate Agents

Cybermodo solutions

Center Head

Feb 2013Jul 2019 · 6 yrs 5 mos · Dubai, United Arab Emirates

  • · Develop conducts training programs for employees of industrial, commercial, service, or Government establishment in Management, Sales & Marketing, Finance, HR and IT courses
  • · Confer with management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations and technologies
  • · Formulate teaching outline & determines instructional methods, utilizing knowledge of specified training needs effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops
  • · Select or develops teaching aids, like training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
  • · Conduct training sessions covering specified areas like those concerned with new employee orientation, on-the-job training, use of computers and software, apprenticeship programs, sales techniques, health safety practices, public relations, refresher training, promotional development, upgrading, retraining displaced workers and leadership development
  • · Test trainees to measure progress to evaluate effectiveness of training
  • · May specialize in developing instructional software.
Business StrategyTeam Management

Systecnic solutions

Director Marketing

Jan 2013May 2013 · 4 mos · Dubai, United Arab Emirates

  • Responsibilities: -
  • My core job is to do sales, achieving department and individual targets for the following services: -
  • · Website Development |SEO|SMM|Brand Development

Abu dhabi commercial bank

A'Team Leader

Sep 2006Jan 2013 · 6 yrs 4 mos · Dubai, United Arab Emirates

  • ABN AMRO Bank / The Royal Bank Of Scotland / ADCB
  • Departments:
  • Premium Queue (HNW Clients)
  • Responsibilities: -
  • Selling various products like Balance Transfers, Card Loans, Insurances etc. to High Net Worth Clients, Premium Clients & Normal Banking Customers.
  • Generating leads for home loans, bank accounts, credit cards, personal loans & investments.
  • Maintaining coordination among various departments of the bank in regards to Bank Accounts, Credit Cards, Insurances, Investments and Personal Loans etc.
  • Attending various meeting with various departments for updates on new policies & procedures.
  • Handling and resolving the Department, escalation calls and issues.
  • Handling a Team of 10-15 individuals.
  • Monitor team & department performance and suggest methods to improve productivity.
  • Assisting Team and the Department in sales and selling various banking products.
  • Projects and Reports Undertaken: -
  • TEAM LEVEL
  • Average Handling Time (AHT).
  • Team Cross Sell.
  • Decline Recreation. (Error Rectification)
  • Team Service Quality.
  • DEPARTMENT LEVEL
  • Banking Audit.
  • Arabic Call Backs.
  • Original Statement.
  • Internal Cross Sell Disputes.
  • Loan Amortization Schedule.
  • T/L Authorization Errors.
  • DO Mark Late.
  • Working Days.
  • Shift Slots & Duration.
  • MIS Reports.
  • Sick Leaves.
  • Department Cross Sell.
  • INTER DEPARTMENT LEVEL (Service Quality)
  • Complaints: -
  • Internal.
  • External.
  • Interact.
  • Validation.
  • Software Packages utilized: AVAYA, CRM, DELTA and MS Excel.
  • Major Achievements: -
  • Among the Top 5 Performers for the year 2010, 2011 & 2012 in the department.
  • Yearly Rating (2009): - Among the Top 2 Assistant Team Leaders.
  • Yearly Rating (2008): - Best Assistant Team Leader. (5 out of 5 rating)
  • Yearly Rating (2007): - Best Executive. (5 out of 5 rating)

Entente global info solutions

Pre Sales Executive

Jan 2006Aug 2006 · 7 mos · New Delhi, Delhi, India

  • Nature of Job:
  • I'm working as a Team Mentor for a Pre Sales (Technical) Team in EGS for UCA Global Inc., its business partner in the USA. The company is into re-selling IBM hardware products to different fortune 500 companies with value added services. My job includes following responsibilities: -
  • Preparing Quotations as per customer requirements
  • Making client understand about the configuration required for the network setup he wants
  • Building relationship with customers through mails and over the phone
  • Directly involved and responsible for the New hires’ process and skill set training, handling the OJT (on the job) batches and their performance
  • Provide hands-on assistance to the team in case of problems, both, through direct intervention and mentoring
  • Ensuring high productivity per seat by providing the best quality of training to new hires
  • Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data
  • Attending various conference calls with the client for updates on new policies and procedures, new training modules, etc.
  • Sending daily reports to the clients and the management

Convergys intelligent contact

Senior Customer Care Officer

Jul 2004Oct 2005 · 1 yr 3 mos · Gurugram, Haryana, India

  • Nature of Job:
  • Monitor Team Performance and suggest methods to improve productivity and quality
  • On the floor training for new and existing officers
  • Mentoring and evaluating calls, call coaching and giving feedback to improve call handling
  • Handling various day to day issues and managing breaks
  • Conducting doubt removal sessions and process specific updates
  • Rewards & Recognition’s {Major Achievements}:
  • Rated as a Quality Contributor for the year 2005
  • Appreciation certificate from Capital One/Convergys for completing 1 year on floor
  • Certificate of Commitment
  • Quarterly Champion
  • Achieved 100% quality consistently for 2 months
  • Star of the Month
  • Direct Measure of Quality Award
  • Power Of One:
  • Power of One from colleague for not only building confidence in the team but also for showing value of teamwork
  • Power of One from colleague for supporting him and for consistent performance
  • Power of One from colleague for supporting him & completing 1 year
  • Power of One from Team Leader for 100% attendance in the 1st 6 months
  • Power of One from communication coach for efforts
  • Power of One from communication coach dated 18th January 2005 for continuous improvement in accent & soft skills and extra ordinary Customer Service

Education

Indian Institute of Management, Calcutta

Program on Leading & Managing — Project Management

Jan 2010Jan 2011

Simplilearn Alumni

Certifications

Jan 2016Jan 2017

Delhi University

Bachelor’s Degree — Specialization in Commerce

Jan 2001Jan 2003

Naval Public School

High School — Commerce

Jan 1987Jan 2000

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