Jun 2022 – Aug 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Architecting a Scalable Enterprise Data Portability Platform: Led the design and implementation of a new platform for enterprise data portability, built on an event-driven architecture. This system leverages Apache Kafka and Kafka Streams as its backbone to enable critical, high-throughput use cases. The platform is engineered to deliver foundational capabilities including:
• Seamless Cloud-to-Cloud Migration: Facilitating the reliable transfer of data between different cloud environments.
• Robust Backup and Restore: Providing a durable and efficient mechanism for data protection and recovery.
• On-Demand Sandbox Creation: Enabling the rapid provisioning of isolated environments for development, testing, and experimentation.

Jun 2021 – May 2022 · 11 mos

Jun 2019 – Jun 2021 · 2 yrs

• Elevated the Customer Experience for Amazon's Public Pickup Network:
• Pioneered a Revolutionary Returns Process: Designed and engineered the package-free, label-free returns program, a major customer-facing innovation that simplifies the returns process and has been adopted at thousands of drop-off locations.
• Centralized Customer Communications: Led the project to integrate Access Points notifications into Amazon's central notification system, deprecating legacy solutions and creating a single, reliable channel for all customer alerts.
• Spearheaded International Expansion: Played a critical role in the global rollout of Amazon Lockers, successfully launching the service in key international markets including Australia, Japan, and the UAE.

May 2018 – Jun 2019 · 1 yr 1 mo

• As a key engineer on the Access Points (AP) team, I drove initiatives to increase the adoption and usage of Amazon's pickup network (Counters and Lockers) across all global marketplaces. My work focused on creating an intuitive and guided customer journey, from initial discovery to post-purchase support.
• Reference: https://www.amazon.com/campus

Dec 2017 – May 2018 · 5 mos

• Led Automation of Alexa Skills Certification Process:
• Accelerated Developer Feedback & Certification: Owned the development of internal tools and services that streamlined the ingestion and certification tests for Alexa Skills, significantly reducing the time required for developer feedback.
• Reduced Manual Testing Efforts: Architected and implemented new testing frameworks and strategies that automated large portions of the skill certification process, decreasing reliance on manual testing by OPS teams and improving overall efficiency.
• Pioneered "Zero Touch" Certification: Played a key role in the "Zero Touch Processing" initiative, a program aimed at creating a fully automated pipeline where skills can be auto-published or rejected without human intervention, based entirely on the outcomes of automated certification tests.

Jul 2015 – Nov 2017 · 2 yrs 4 mos

• Drove Product Evolution and Engagement for Amazon Giveaways:
• Designed and implemented the "Sweepstakes" version of Amazon Giveaways, a strategic initiative to significantly increase prize distribution and broaden customer participation in the promotional program.
• Optimized the Giveaway Host dashboard, leading to a critical improvement in page load time. This enhancement unblocked further feature development and improved the user experience for thousands of sellers.
• Acted as a dedicated mentor for new engineers, providing guidance on technical best practices, team standards, and organizational knowledge to accelerate their onboarding and integration into the team.

Apr 2015 – Jul 2015 · 3 mos

• Enhanced Core Playback Experience and Feature Development:
• Owned and optimized critical playback features to significantly reduce buffering and improve Time to First Frame (TTF), directly enhancing the viewing experience for millions of users.
• Developed and shipped the platform's "Binge Watch" (autoplay) feature, a key driver of user engagement and session length for Amazon Prime Video.
• Contributed to the pioneering launch of 4K Ultra HD streaming, helping enable support for next-generation UHD devices from leading manufacturers like Samsung and LG.
• Led Key Engineering Initiatives for Japanese Market Launch:
• Played a pivotal role in the successful launch of Amazon Prime Video in Japan, a major international expansion for the service in 2015.
• Engineered a complex localization solution by building a custom Japanese keyboard supporting Katakana, Hiragana, and Kanji. This was implemented using the Java Native Interface (JNI) to bridge platform-native code with the Java application environment.
• Collaborated with third-party partners to integrate a Japanese dictionary for predictive text functionality, ensuring a seamless and intuitive user interface for the new market.

Mar 2013 – Apr 2015 · 2 yrs 1 mo

• Engineered a high-performance video player for the Amazon Prime Video app on Roku, responsible for handling approximately 20% of all Amazon video streams across living room devices. The video player was built from the ground up using BrightScript 2.0.

Jul 2011 – Feb 2013 · 1 yr 7 mos · Bengaluru Area, India

• Engineered Custom Software for SAP ByDesign Customers: Developed and deployed software solutions for SAP Business ByDesign (ByD) clients, primarily in the Nordic region, to enhance the performance and user experience of web-based reporting components.
• Streamlined Quality Assurance Processes: Built a proprietary internal tool for the Quality Assurance team that accelerated the release and certification process, significantly reducing time-to-market for new software.
• Developed Android App Proof of Concept (PoC) for BPCL: Created a functional PoC for an Android application for Bharat Petroleum Corporation Limited (BPCL). The app integrated with SAP HANA to deliver real-time data on fuel prices, nearby station facilities, and customer coupons.