May 2017 – Jun 2020 · 3 yrs 1 mo · Mumbai Area, India

• Architected DearO, a Workshop Management System, to digitize the data & processes within a workshop.
• Job card creation time reduced from 12+ minutes to 4 minutes.
• Part & Price discovery made available instant.
• Time to generate a quote for customers reduced from around an hour to 2 minutes.
• Created Multi-Brand Parts Catalog having parts volume of 3.5M (350K unique).
• Contributed to the company strategy and also managed board expectations on product & engineering.
• Headed the partnership deal with Shell India for up-gradation of 200 workshops across India.

Feb 2016 – Apr 2017 · 1 yr 2 mos · Bengaluru Area, India

• Addressed increasing cost of cloud infrastructure and brought it within appropriate limits by identifying & targeting bottleneck in performance within infra, code & db that resulted in 30% - 40% cost reduction & almost 50% performance improvement.
• Improved system reliability by moving critical event processing into background consumer threads via queue.
• Built a prototype for verification of customer documents using image processing to extract text & integration with API of government agencies to validate it.
• Architected ACL to ensure every user of internal admin panel can have access to only certain set of features.
• Introduced product & engineering processes that reduced communication gap, raised clarity within team and doubled productivity & efficiency of team.
• Focussed on developing new skills within team with help of engineering goals apart from product pipeline to build a more motivated & able team.
• Aligned Engineering team towards company’s vision & goals keeping technology innovation at heart.

May 2014 – Jan 2016 · 1 yr 8 mos · Bengaluru Area, India

• Re-engineered complete customer support process that reduced call time to less than 2 minutes from earlier 8+ minutes by building a system that took decision of next set of communication that needs to happen with customer.
• Ideated & lead various research projects such as chat based search, generating demand & supply for city to give better insights to business team for taking better decisions.
• Architected Microservices architecture during migration of technology stack.
• Worked on setting up IT infra in office (Development Environment, Telecom Infra) and on cloud (AWS) such that it saved more than 20 Lakh for company.
• Hired and mentored team that believed in consistent delivery to meet business goals.
• Mentored team to think beyond programming & have their thought process aligned with company’s vision.
• Cultivated culture of learn & share to improve team’s efficiency in terms of adapting new technologies.
• Analyzed an M&A opportunity to expand company’s service offerings.

Mar 2013 – Apr 2014 · 1 yr 1 mo · Mumbai Area, India

• Re-engineered complete search feature of Mentis system to search data from all dynamic apps. Search time reduced from couple of seconds to few milliseconds.
• Implemented SEO friendly version for view only mode by keeping only required components which resulted in very fast page loads. 14+ seconds to less than 3 seconds.
• Mentored in-house & UTA (University of Texas, Arlington) teams to work in collaboration to ensure smooth & timely development of apps.

Jul 2011 – Feb 2013 · 1 yr 7 mos · Mumbai Area, India

• Built TRN-India (The Recruiter Network - India) website with step by step wizard for candidates to register & profile themselves. Purpose was to gather as much data as possible to strengthen our NLP algorithm and validate dynamic questions logic.
• Designed & Developed CareerOpener website that interacted with candidates using dynamic questions and also allowed recruiters end to end visibility of their hiring pipeline.
• Contributed towards improvements in the NLP algorithm to have better & faster match.

Feb 2011 – Jun 2011 · 4 mos

Oct 2006 – Jan 2011 · 4 yrs 3 mos · Mumbai Area, India

• Developed Justdial’s main website & several subdomains for various purposes, e.g. flowers, cricket, movies, hotel and lifestyle.
• Developed Justdial-Genie, a premium service for customers with guaranteed service and also opportunity to refer & earn.
• Auto Failover for Email SMTP & SMS Gateway using Boomerang Algorithm.
• End to end managed all Email / SMS communication going out of Justdial to callers as well as customers.
• Built a detailed report on performance of all TME & ME showing number of calls, call-time, average call time, success calls, failure calls, converted calls and much more.
• Built a multi-threaded, high throughput, zero failure system to send millions of sms to each mobile number in India to spread awareness for the project `Justdial on every mobile`.

Jul 2005 – Sep 2006 · 1 yr 2 mos · Mumbai Area, India

• Developed Street Golf, a Multiplayer Golf game played in backyard. It Won Nokia and SingTel Multiplayer Game Quest 2006 Award.
• Developed Chaat Street pe Chori game similar to classic Dig Dug but about capturing Potato Chips for Frito Lay.
• Developed Whamcam - a classic puzzle game with camera integrated for live feed and FruityLand to alternatively make kids jump on see-saw and capture as many fruits as possible in 60 seconds without falling down.

Feb 2005 – Jun 2005 · 4 mos · Mumbai Area, India

Nov 2004 – Jan 2005 · 2 mos · Mumbai Area, India