Apr 2024 – Jan 2025 · 9 mos · Zug, Switzerland · Remote

Dec 2023 – Present · 2 yrs 3 mos · Remote

Feb 2022 – Mar 2024 · 2 yrs 1 mo · London, England, United Kingdom

Jan 2020 – Feb 2022 · 2 yrs 1 mo · London, England, United Kingdom

• Platform lead for Developer platform and API products. Delivering a developer first digital channel and host of products across the acquiring value chain

Jul 2018 – Jan 2020 · 1 yr 6 mos

• Senior digital product manager for APIs within the open banking and partnerships team at Barclays. Driving API led business initiatives by closely working with external partners and technology teams across the group.

Jan 2017 – Jul 2018 · 1 yr 6 mos

• Senior product manager focussing on payments and cards within the business banking digital product team. Ownership of roadmap across all debit, credit card and merchant services related features for business banking customers. Joining up the experience for business customers across Barclays business banking and Barclaycard business solutions. Reporting into the head of payments and cards the key areas of focus are.
• Debit cards for business banking customers
• Commercial credit cards for Barclaycard commercial payments customers
• Merchant services for Barclaycard payment solutions customers

Apr 2016 – Jan 2017 · 9 mos

• Product manager for payments and cards specifically focussing on personal banking customers. Led the roadmap for a new cards management mobile experience for debit and credit card customers within the Barclays mobile banking app. Also focussing on innovations around chat bots and AI, delivering a new chat based digital assistant to customers.
• Cards Hub for Debit and Credit Cards
• Product owner for a cards hub that allows customers to service their cards and select contactless payment methods for their cards.
• Partnered with three business areas to deliver projected benefits of £5mn over the first three years.
• Innovative Chat based digital assistant
• Launched a chat based automated assistant to help customers save funds on mobile using 3rd party API’s for analytics.
• The innovative conversational interface is receiving excellent feedback and currently has 3500 users, increasing every day.

Jul 2014 – Mar 2016 · 1 yr 8 mos

• Digital Banking at Barclays is driven to create innovative customer experiences that enable new revenue streams and simplify existing processes. As a product manager, the role entails identifying new business opportunities, designing customer experience and delivering end to end technical solutions. The key areas of focus have been.
• Push notifications and secure notifications inbox
• Owned budget, produced business case and managed 2015 roadmap for introduction of push notifications capability and an in-app notification centre.
• New self-service channel in 250 branches across UK
• Designed technical solution to introduce new save and resume capability. Led the delivery with user experience team to create a self-service iPad app.
• 60k accounts opened in 2015, amounting to 60% share of volume in overall accounts opened. 30k colleague hours saved.
• Personal financial management tool
• Development and roll out of savings goals functionality to 10.5mn customers by upgrading the personal financial management tool.
• New innovations
• Developed prototype of a digital marketing concept for presenting interactive ads within partner apps and websites. Presented to senior executives and led to partnership discussions with ASDA.
• Developing an innovative chat based banking app. Created solution and product requirements.

Sep 2013 – Jul 2014 · 10 mos

• Driving innovative process Improvement initiatives specific to Customer Experience within the Design Office of the Bank. Design disruptive processes and deliver technology solutions to realise benefits in customer experience for various business functions.

Sep 2011 – Aug 2013 · 1 yr 11 mos

• Technology Graduate at Barclays Pune with the FLDP 2011 programme. Took up four different roles with four work areas in a span of two years under this programme.
• Process Improvement Lead- Customer Experience (Mar '13 - Aug '13)
• Proposition Building | Data Research | Business Development | Technical Process Review | Supply Chain Creation | Inventory Management
• Business Analyst- IPads in the Branch Programme (iBOC) (Sep '12 - Feb '13)
• iPad Applications | iOS development | Product Management | Functional Specifications | Technical Requirements | UI- UX Design | Use Case Building | MI reporting | Business Development | Solution Architecture
• Testing Analyst- Data Warehouse Testing Centre of Excellence (Mar '12 - Aug '12)
• Data Warehouse testing | Solution Design | ISTQB Certification | SQL | Test Case Writing
• Service Level Manager- Offshore Development Centres ODC (Sep '11 - Feb '12)
• Infrastructure Management | Support Team Management | Stakeholder Management | Process Improvement