Jun 2017 – Jul 2021 · 4 yrs 1 mo · Hyderabad, Telangana, India

• Leading a 300 people org cutting across Technology and Business Programs focused on driving seller growth across Amazon's global marketplaces.
• I own the central Technology group that powers and adds scale to our worldwide seller growth business - our teams own strategic initiatives like end-to-end solutions for generating and delivering recommendations across channels for seller growth and global selection expansion through an aggregation of machine learning based strategies including closed-loop feedback and interactive end-user experiences. We also own tech solutions for driving global availability of high-demand selection by innovatively combining our large global seller population with Amazon's comprehensive network and logistical capabilities. Additionally, my tech teams own solutions that drive growth of our B2B business by enabling a larger seller and selection base for our B2B customers to complement our best-in-class B2C solutions.
• I've conceptualized and evolved our business programs to scientifically prioritize high-potential sellers, identify key growth drivers for a compelling call-to-action and engagement through sales teams by leveraging low-touch, technology-driven outreach mechanisms to scale across a global seller population. Invented key metrics to pivot programs on strategic business levers and optimized goal definition and execution to deliver multi-billion dollar goals across programs.
• My role also requires force-multiplication through hiring, developing and managing multiple senior leaders across functions like software development, technical program management, business program management and product management.

May 2015 – May 2017 · 2 yrs · Hyderabad, Telangana, India

• Built a central technology group from scratch focused on making selling on Amazon as friction-free and seamless as possible for our sellers worldwide through tech-driven innovation. We disrupted the existing seller experience through solutions like 1-click volume listing of products in sellers' own format and automated discovery and potential attribution of prospective sellers on Amazon. These solutions required us to automatically ingest data from a variety of heterogeneous sources (including web and image processing), semantically analyze unstructured/multi-lingual information, perform automated product classification and attribute extraction, support partial attribute based matching heuristics apart from smart transformation of information to the Amazon namespace and adhering to our marketplace standards. The strategies heavily employed generic data ingestion techniques, natural language processing, machine learning and localization (semantic language translation) with a need to scale across the combination of our worldwide sellers, marketplaces and catalogs/products. Over time, these solutions have not only transformed the underlying seller experience but also added over 200 million products to our catalog worldwide and significantly improved our ability to predict seller potential through selection and seller-based attributes.

Jul 2007 – Apr 2015 · 7 yrs 9 mos · Hyderabad, Telangana, India

• Built the software development team that owns core fulfillment operations for Transportation. This involves package shipping plan orchestration (including in-flight re-planning), package event management, shipping label generation and interfacing with carrier networks for package visibility and manifest transmission. This also included modeling and owning the data store that served as the container authority within Transportation. Our core services operate with tier-1 availability, real-time latencies and are a single point of failure for shipping capability in our network. Since these systems touch every package being shipped by Amazon, they scale to several million packages daily and a couple billion in a year (as of 2014).
• I've also owned the configuration platform which allows our business/operations teams to model our global Transportation network in near real-time and in a self-served manner. The key challenges here were building intuitive interfaces for a complex and continuously evolving network, dealing with large scale data that such changes typically involve and injecting them into the network with minimal turnaround for emergent scenarios.
• Key responsibilities: product vision / road-map management, people management, leadership management, stakeholder management, project planning, design reviews and technical mentoring.

Sep 2006 – Jun 2007 · 9 mos · Hyderabad, Telangana, India

• Built from scratch, Amazon's software services related to Carrier Routing to operate in a high volume, distributed environment. Primary challenges were with providing real time responses (<100 ms SLA), scaling to volume (pretty much every package that ships through Amazon) and interfacing with a heterogeneous network of carrier systems across multiple geographies (North America/Europe/Asia).
• Key responsibilities: requirements gathering, design, implementation, design/code reviews, project management and providing mentorship to team members.

Jun 2003 – Aug 2006 · 3 yrs 2 mos · Bengaluru, Karnataka, India

• Was part of Trilogy's core development teams spanning multiple projects related to Retail, Pricing, Customer Relationship Management and High-end configuration for targeted clients including Goodyear, Lands' End, Boeing and Lucent.
• Also managed 2-5 member teams over multiple release cycles.

Jul 2002 – Dec 2002 · 5 mos · Pune, Maharashtra, India

• As part of the Language Processing Team, was responsible for developing meta tools to transform Intermediate Representation of code - an essential component of automated code migration systems.