Shamsuddin Ladha, PhD, EMBA

CTO

Northbrook, Illinois, United States21 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Ph.D. in Computer Science with 15+ years of experience.
  • Expert in AI and Cloud solutions for healthcare.
  • Proven track record in leading cross-functional teams.
Stackforce AI infers this person is a Healthcare AI and Cloud Computing expert with extensive leadership experience.

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Skills

Core Skills

Artificial Intelligence (ai)Cloud ComputingMachine LearningComplianceResearch

Other Skills

AI AgentsAI PromptingAI Software DevelopmentAI agentsAI applicationsAI governanceAI researchAI solutionsAI strategyAgentic AIAgile MethodologiesAlgorithmsAnalytical SkillsAutomated medical chart processingC

About

A hands-on leader—with Ph.D. in Computer Science and 15+ years of successful progressive career—brings on board a distinct blend of business and IT experience across regions (USA, India, Europe, and Australia) and domains (compliance, healthcare, research, IT, automation). Passionate about leveraging Cloud, AI (with deep learning, vision, NLP), ML, to build new and improved products and solutions that address current and future business needs. An easily accessible person with strong work ethic, deep belief in synergy, and demonstrated effectiveness in consensus building, collaborating with senior leaders, cutting across functional barriers to build IT solutions.

Experience

Frictionless solutions, inc.

Principal AI and Data Scientist | Director of IT

Mar 2022Present · 4 yrs 1 mo · Arlington Heights, IL

  • Spearheaded the end-to-end design and deployment of AI agents for medical claims denial management and automated voice calling at enterprise scale on Google Cloud Platform (GCP), improving operational throughput by 72% and reducing manual interventions by 44%.
  • Led the development of Generative AI and Agentic AI applications, including LLM based SOP Agent, Command Agent, and Reporting Agent; scaled SOP Agent to production, resulting in a 12% reduction in transaction errors, increased client satisfaction, and improved internal SOP access and compliance.
  • Built intelligent automation for EOB and ERA payment information extraction and posting, reducing manual billing workload by 80 hours/week, and accelerating revenue cycle performance.
  • Partnered with senior leadership on defining AI strategy, ethical frameworks, strategic partnerships, and AI/IT budget planning, ensuring business alignment and governance.
  • Presented AI performance dashboards and roadmap updates to board-level leadership.
  • Acted as the primary liaison to founding partners, translating strategic goals into scalable technical initiatives, and aligning product direction with organizational vision.
  • Advocated and implemented responsible AI practices, including model explainability, bias mitigation using TensorFlow Fairness Indicators and SHAP, and robust AI governance policies.
  • Led development of enterprise-wide AI governance framework based on NIST AI RMF, OECD AI Principles, EU AI Act, ISO 42001.
  • Built and scaled a high-performing AI/ML/data science team through structured hiring, mentoring, and capability development tied to enterprise innovation goals.
  • Drove cross-functional collaboration across engineering, operations, compliance, and business units to embed AI capabilities into core business workflows.
  • Embedded AI into mobile platforms, enabling real-time decision support and smarter client-facing interactions.
AI agentsGoogle Cloud Platform (GCP)Generative AIAgentic AIAI governanceTensorFlow+2

Extreme agile private limited

Director of IT/Principal Data Scientist

Jan 2019Jan 2022 · 3 yrs · Mumbai, Maharashtra, India · Remote

  • Progressed from Principal Data Scientist to Director of IT, reflecting a track record of technical and leadership excellence over four years.
  • Led enterprise-wide cloud transformation, migrating 100% applications from on-prem infrastructure to scalable, secure cloud platforms.
  • Directed development of AI solutions for automated medical chart processing, enabling accurate clinical information extraction at scale. Reduced data entry time by 82% and human error by 6%.
  • Implemented critical AI components for drone-based vision systems for anomaly detection in large warehouses, integrating real-time image processing and analytics and delivering 99.8% inventory location accuracy and 50% reduction in cycle-count.
  • Developed Dialogflow based chatbot for language and query understanding and intent extraction resulting in more engaging and optimized customer support.
  • Recruited and led a multidisciplinary team of engineers, ML practitioners, and QA to execute AI initiatives.
  • Played a key role in client technology proposals, solution architecture, and strategic presentations tailored to business objectives.
  • Acted as the primary technical liaison to CXOs, translating AI strategy into executive-aligned goals and measurable outcomes.
  • Managed IT budgeting, operational planning, and governance to ensure alignment between AI investments and organizational value.
Cloud transformationAI solutionsAutomated medical chart processingDrone-based vision systemsChatbot developmentCloud Computing+1

Kyc2020

Chief Science Officer

Jan 2017Dec 2019 · 2 yrs 11 mos · Chicago, Illinois, United States · Remote

  • Led AI strategy and development of award winning DecisionIQ and Adverse Media Screening, enabling 10M+ annual transactions across 193 countries and verifying 10,000+ sources.
  • Architected AI and NLP pipelines for data normalization, de-duplication, and entity resolution, reducing false positives by 70% and manual workload by 50%.
  • Achieved 35% reduction in client onboarding cost through collaborative AI-human screening workflows and real-time explainable decisioning.
  • Directed design of a cloud-native compliance platform integrating screening, case management, and ongoing monitoring with best-in-class AI transparency.
  • Led cross-functional teams and aligned AI/ML strategy with regulatory standards and business objectives.
  • Supported integration with major partners (EY, Finclusive, Intellicheck), powering global CaaS platforms.
  • Contributed to the company's inclusion in REGTECH100 and AIFINTECH100 as a top AI innovator.
AI strategyNLP pipelinesCompliance platformCross-functional teamsArtificial Intelligence (AI)Compliance

Tata research development and design centre, tcs innovation labs, tcs

Applied Research Scientist

Jan 2015Dec 2016 · 1 yr 11 mos · Mumbai Area, India · On-site

  • Led a geographically distributed team of AI researchers to develop cutting-edge prototypes applying human cognition models, machine learning, deep learning, NLP, and ontology-driven frameworks-focused on drone video analytics and geospatial AI for urban infrastructure assessment and risk analysis for a global insurer.
  • Partnered with product evangelists, enterprise customers, and internal solution teams to translate complex business challenges into scalable AI-driven proofs of concept, accelerating product innovation and market readiness.
  • Mentored Ph.D. candidates and data scientists, guiding research direction and fostering a culture of innovation, rigor, and industry relevance within the AI/ML
  • domain.
  • Contributed to the organization's intellectual property portfolio with 2 awarded patents and 5 peer-reviewed publications in leading AI/ML conferences, reinforcing thought leadership and domain expertise.
AI researchMachine learningDeep learningNLPGeospatial AIArtificial Intelligence (AI)+1

Infosys limited

Senior Research Associate

Jan 2013Apr 2014 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

  • Led a team of machine learning engineers in a research-driven initiative to evaluate and enhance matrix factorization techniques (variational Bayesian algorithms) for next-generation recommendation systems, resulting in a peer-reviewed journal publication.
  • Designed and deployed machine learning solutions to improve document image quality and OCR accuracy, enabling scalable, automated invoice processing in enterprise environments.
  • Applied advanced image processing and registration algorithms to CT and MRI brain scans, contributing to early innovations in AI-driven healthcare imaging and diagnostic workflows.
Machine learningMatrix factorizationDocument image processingMachine Learning

Multiple clients

Information Technology Consultant

Jul 2007Dec 2012 · 5 yrs 5 mos · Mumbai Suburban, Maharashtra, India

  • Morphed into different roles based on customers’ requirements (product architect, project management, developer).
  • Collaborated with customers’ IT teams to build robust IT solutions across domains (healthcare, banking, finance).
  • Designed and developed critical code pieces of large-scale systems that were optimized for performance.
  • Inculcated a culture of code review, automation, testing and other best practices in teams.

Centre for studies in resources engineering, iit bombay

Research Associate

Oct 2006Jun 2007 · 8 mos · Mumbai, Maharashtra, India

  • Developed a novel object-based satellite image classification technique. (1 conference publication)
  • Performed comprehensive literature reviews to establish baseline for the state of the art and gaps.
  • Trained and fine-tuned ML models (Neural networks, Support Vector Machine). Integrated into a GIS product.

Accurate group, inc.

Senior Software Engineer

Nov 2005Sep 2006 · 10 mos · Lincolnshire, Illinois, United States

  • Worked as a consultant on multiple client projects to create impactful solutions within tight time and resources constraints.
  • Mostly focused on writing core backend business engines of the systems that directly impacted performance and scalability of the systems.

Epic

Software Developer

Feb 2004Nov 2005 · 1 yr 9 mos · Verona, Wisconsin, United States

  • A member of Emergency Department’s IT team (10 members), deeply involved in product development, code reviews, requirements analysis, onsite support, team meetings organization, etc.
  • Selected to a niche group of a cross product team, tasked to build next generation clinical documentation tools.
  • Responsible for designing and developing reports by processing very large volumes of data.
  • Interacted with patients and end-users during rollouts, transformed feedback into business requirements.

American epay

Software Engineer

Apr 2003Jan 2004 · 9 mos · Chicago, Illinois, United States

  • As an embedded programmer at EPAY (a startup), played multiple roles across many functions (requirements, design, development, testing, and deployment).
  • Drastically reduced on-site hardware failures (by ~38%), resulting in significant cost savings, by developing an automated hardware test suite.
  • Designed and implemented a wide range of features on the clock device, such as enabled wireless communication, integrated a new biometric fingerprint reader module, revamped UI for a better UX.
  • With the backend team designed API end points and provided onsite technical and troubleshooting support services.

Education

Quantic School of Business and Technology

Executive MBA

Jan 2021Nov 2022

Indian Institute of Technology, Bombay

Doctor of Philosophy (Ph.D.) — Computer Science and Engineering

Jan 2007Jan 2013

Monash University

Doctor of Philosophy - PhD — Computer Science

Jan 2007Jan 2013

Loyola University Chicago

MS — Computer Science

Jan 2001Jan 2002

Thadomal Shahani Engineering College

Bachelor of Engineering (B.E.) — Computer Engineering

Jan 1997Jan 2001

JAI HIND COLLEGE, MUMBAI

HSC — Science

Jan 1995Jan 1997

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