Jun 2025 – Present · 9 mos

• Led advanced technical troubleshooting and root cause analysis (RCA) for complex, platform-level issues impacting Amazon's Seller Partner ecosystem, significantly reducing operational disruptions and enhancing platform stability.
• Engineered and implemented data-driven solutions for recurring system and process inefficiencies, applying DevOps principles to streamline workflows and reduce manual intervention.
• Utilized comprehensive AWS expertise to diagnose and resolve intricate technical problems related to cloud infrastructure, data pipelines, and application performance within the seller platform environment.
• Proactively monitored critical platform health and performance metrics, identifying potential bottlenecks and implementing preventative measures to ensure high availability and reliability.
• Collaborated cross-functionally with engineering, product, and SDS teams to translate operational insights into actionable platform enhancements, influencing the development roadmap for improved system resilience.
• Developed and maintained robust technical documentation and knowledge base articles, standardizing troubleshooting procedures and enabling broader team efficiency and first-contact resolution.
• Provided expert technical guidance and mentorship to Tier 1-3 support teams, elevating overall technical proficiency and problem-solving capabilities across the organization.

Jun 2024 – Jun 2025 · 1 yr

• As an SDS Engineer, I specialize in delivering robust solutions for software-defined storage (SDS) systems, ensuring optimal client operations and efficiency. I collaborate closely with cross-functional teams to enhance product functionality and performance, contributing to ongoing product development and improvement initiatives.
• My role involves conducting detailed analysis of client requirements and system performance, implementing enhancements, and ensuring seamless operations. I develop and maintain comprehensive technical documentation, including user guides and troubleshooting procedures, to facilitate efficient support and system maintenance.
• I proactively monitor system performance, identifying and resolving potential issues to maintain high levels of system reliability and performance. Additionally, I participate in product testing and quality assurance activities, ensuring software integrity and functionality.
• I stay abreast of industry trends and advancements in SDS technology, integrating innovative solutions and ideas into daily operations to meet evolving client needs.

Jul 2023 – Jun 2024 · 11 mos

• As the primary point of contact for clients, I specialize in delivering top-notch support, both in person and remotely, with a focus on AWS and data analysis. I am proficient in troubleshooting and resolving complex technical issues, ensuring the seamless functionality of hardware and software systems, including those hosted on the AWS platform. My expertise extends to installing, configuring, and maintaining computer hardware, software, networks, and applications, emphasizing optimal performance within cloud environments.
• Moreover, I possess skills in data analysis, leveraging AWS services and tools to extract meaningful insights. Whether it involves managing data pipelines, implementing storage solutions, or utilizing AWS analytics services, I am dedicated to ensuring efficient data processing and analysis. Through concise written and verbal instructions, I guide clients in issue resolution, highlighting my problem-solving skills not only in technical support but also in the realm of data analysis. This holistic approach allows me to provide comprehensive support, seamlessly integrating technical proficiency, AWS knowledge, and data analysis expertise to meet clients' diverse needs.