Oct 2023 – Apr 2024 · 6 mos · Bangalore Urban, Karnataka, India · Hybrid

• Implemented a centralized document management service for banks which uploads and stores the document up to 5MB.
• Designed and developed Bank Initiated Limit Review project which helps banks to meet the regulatory requirement of reviewing the user’s credit limit periodically.

Jan 2022 – Oct 2023 · 1 yr 9 mos · Bangalore Urban, Karnataka, India · Hybrid

• Developed and launched the HelpCenter platform, incorporating chat functionality and a contact form, resulting in a 40% reduction in customer support tickets and a 25% increase in customer satisfaction.
• Worked on developing CRM and Ops Portal for banks which helped in quick resolution of customer issues.

May 2021 – Dec 2021 · 7 mos · Hyderabad, Telangana, India

• Worked on reducing SLAs of publishing jobs on social media platforms.
• Worked on improving the logging and monitoring of the system.
• Lead a team of 2 member to deliver critical projects impacting the performance of jobs.
• Tech Stack : Scala, Redis, MongoDB, LogEntries, Datadog

Dec 2020 – Mar 2021 · 3 mos · Remote

• Worked on designing and implementing scheduler which is responsible for sending out the reminder about the expiry of COI to the end users.

Jul 2019 – Nov 2020 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Worked on projects like providing loyalty cashbacks to users and merchants, serving passbooks for the same.
• Tech Stack : Java, MySQL, ES, ELK

Jan 2019 – Jun 2019 · 5 mos · Pune/Pimpri-Chinchwad Area

• Worked on improving the performance of NVIDIA Control Panel.
• Tech Stack : C++, Profiler