Jun 2024 – May 2025 · 11 mos

May 2023 – May 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

• Site Reliability Engineer II in the Security Engineering Team, managing customer-facing applications and deploying various components.
• Part of the Enterprise Threat Protector Team with a strong understanding of SDLC and agile methodology.
• Proficient in source code management with Git and CI/CD integration using Jenkins.
• Hands-on knowledge of software containerization platforms like Docker.
• Experienced in creating and managing Kubernetes clusters across environments, including deploying Kubernetes on Linode with Rancher.
• Deployed Linode Kubernetes Engine clusters and static sites using Terraform.
• Used Prometheus, Grafana, and Lens for monitoring Kubernetes clusters, ensuring efficient troubleshooting.
• Served as POC for server migrations, overseeing physical-to-cloud transitions.
• Knowledgeable in cloud platforms like Azure, AWS, and Linode.
• Good in automating Os-level tasks using shell scripting.

Jul 2022 – Apr 2023 · 9 mos · Bengaluru, Karnataka, India · On-site

• Planning, deploying, and maintaining the Akamai EDGE Network.
• Familiar with security technology, processes and concepts, security event management or security compliance.
• Working and enhancing knowledge on machines, networking, and Linux, Routers, Switches.
• Troubleshooting complex network and content delivery-related issues.
• Resolving customer escalations and acting as a technical point of contact.
• Providing live network broadcasting event support to ensure smooth streaming and content replication.
• Working with various third parties (System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.
• Handling (system, application) and network-related alerts and complicated issues for deployed machines.

Apr 2021 – Jun 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Dedicated Platform Operations Engineer who enjoys cultivating long-term partnerships with vendors and clients. Expertise in installing, configuring, and monitoring complex systems and infrastructures.
• Implementation application and system monitoring with Grafana
• Handling of (system, application) and network-related alerts for deployed machines
• Worked on configuration management system (UMP)
• Handling emails that are directed towards Akamai from different ISPs and customers.
• Having experience in handling complex networks of around 4 lakh servers (Linux)
• Diagnosing troubles identified by network, monitoring and working to resolve issues.
• Escalating properly during the incident – acting as phone SME.
• Ensuring SLAs are achieved and NOCC work quality expectations are met.
• Handling multiple concurrent tasks with minimal supervision and low escalation level.

Sep 2019 – Apr 2021 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• ==>>[Deputed to Akamai Technologies]
• Hands on experience on the bug tracking, issue tracking and project management tool Jira
• Linux System Administration
• Unix Shell Scripting.
• Experienced in handling incident management bridges and coordinate with different teams.
• Worked on Install-failure troubleshooting of servers.
• Experienced in implementing DevOps practices, automating CI/CD pipelines, cloud infrastructure, and monitoring systems for enhanced performance and reliability.