C

Chinmaya Chetan Biswal

CEO

Bengaluru, Karnataka, India12 yrs 9 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Scaled aftersales operations to 3,500+ used cars/month.
  • Built refurb hubs achieving breakeven in just 3 months.
  • Implemented AI automation maintaining <0.5% cancellation rate.
Stackforce AI infers this person is a leader in automotive operations with a focus on fleet management and aftersales services.

Contact

Skills

Core Skills

Fleet OperationsAfter-sales ManagementRefurbishment OperationsP&l ManagementDelivery OperationsProcess ImplementationSupply Chain ManagementOperations Strategy

Other Skills

ANSYSAPQPAfter-Sales Service ManagementAgentic AI ImplementationAutoCADAutomobileAutomotiveAutomotive EngineeringBusiness IntelligenceCATIACatiaCommunicationDFMEAData AnalysisData Analytics

About

I’m an automotive operations leader with 13+ years of experience scaling fleet, refurbishment, and aftersales ecosystems across India’s top mobility startups and OEMs. From Tata Motors and Volvo-Eicher to Spinny, BeepKart, and Royal Brothers, I’ve built agile, tech-backed operations that drive scale, efficiency, and superior customer experience. My foundation in automotive R&D, manufacturing, and vehicle strategy was shaped at Tata Motors and Volvo, where I contributed to major programs like the Tata Nexon and Safari and led product lines for export markets. This engineering-led grounding evolved into a passion for building fast, flexible, and digitally enabled operations at scale. At Spinny, I helped scale aftersales and delivery ops to 3,500+ used cars/month across 12 cities. I led product-market fit (PMF) analysis, launched 3 new verticals (Assured, Max, Trubill), and supported the setup of refurb centers and paperless, CRM-integrated workflows. At BeepKart, I built 25,000 sq. ft. refurb hubs from scratch, implemented SOP-driven quality control, and developed revenue-generating aftersales services like doorstep repairs, paid warranty, and accessories—reaching breakeven in just 3 months. I used geospatial analysis to expand to 8 hubs and collaborated on internal tools for CRM, spare parts supply chain, vehicle journey databases, and financial approvals. Currently at Royal Brothers, I lead 2W fleet operations (5,100+ vehicles, 18 cities) with just 120 staff. I’ve implemented task automation, agentic AI, and data dashboards to maintain <0.5% cancellation and 94% adherence to service SLAs. I also scaled our RBX leasing vertical to 7 cities with 65% customer retention. My core hard skills include: Fleet management systems (2W/4W/EV) Refurbishment operations & workshop setup Aftersales P&L management Process automation & SOP design Product-led ops workflows CRM integration, data analytics (Excel, SQL basics), geo-ops planning Team scaling & training (200+ field ops & technicians) Vendor management, P&L optimization, service SLAs Tools: Google Sheets/Excel, Notion, Asana, HubSpot, Gantt software, dashboards An MBA from MDI Gurgaon with a B.Tech in Mechanical Engineering, I bring a rare blend of execution depth and product intuition to every project. Let’s connect if you’re building the next generation of mobility, logistics, or service delivery platforms. I’m always open to solving complex ops challenges and scaling great ideas.

Experience

12 yrs 9 mos
Total Experience
1 yr 7 mos
Average Tenure
--
Current Experience

Royal brothers

Head of Fleet Operations

Aug 2024Nov 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

  • 🚦 After Sales Manager – Royal Brothers (Aug 2024–Present)
  • 📍 Bangalore | 2W Fleet Ops | Tech-led Process Innovation
  • Managing a 5,100-vehicle 2W fleet across 18 cities with just 120 ops staff — achieving <0.3% cancellation for 6+ months.
  • Implemented a product-based task system with 94% adherence to service schedules.
  • Deployed Agentic AI automation across customer touchpoints — from onboarding to RSA.
  • Drove over 1,000+ Google reviews monthly, improving service visibility and CX.
Fleet Operations (2W)After-Sales Service ManagementAgentic AI ImplementationMulti-City OperationsFleet OperationsAfter-Sales Management

Beepkart

General Manager

Dec 2021Jun 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India

  • General Manager – BeepKart (Dec 2021–Jun 2024)
  • 📍 Bangalore | Used 2W Ecosystem | Full-stack Ops
  • Launched 2 cities with 8 hubs, achieving 1,200 vehicle sales/month and 8% market share in BLR/CHN.
  • Built 25K sqft refurb centers from scratch — achieved best-in-class QC via productized operations.
  • Turned Aftersales into a revenue center (₹2.5 Cr/year) through doorstep servicing, accessories, and paid warranty models.
  • Pioneered app/web-based digital inspection reports to boost buyer trust and conversion.
  • Developed in-house tech: CRM, vehicle journey tracking, spare supply chain, and finance workflows.
Refurbishment Center OperationsUsed Vehicle Quality ControlP&L ManagementProduct-Led OperationsRefurbishment Operations

Spinny

Program Manager

Jul 2019Nov 2021 · 2 yrs 4 mos · On-site

  • 🚗 Program Manager – Spinny (Jun 2019–Nov 2021)
  • 📍 Gurgaon | Used Car Ops | PMF + Delivery Models
  • Scaled monthly sales ops to 3,500 used cars across 12 cities in 2 years.
  • Led launch of 3 new business lines (Assured, Max, Trubill) — drove 65% doorstep delivery adoption.
  • Helped design & launch mega refurb centers in 8 cities; launched Spinny Parks for experiential sales.
  • Spearheaded a paperless operations system to drive governance and real-time data insights.
Doorstep Delivery OperationsPaperless Process ImplementationDelivery OperationsProcess Implementation

Shuttl

Manager – Product Strategy- Electric Vehicle

Aug 2018Jun 2019 · 10 mos · Gurugram, Haryana, India · On-site

  • Devised a comprehensive deployment strategy for EV cabs and buses across India by establishing strategic partnerships with Orgs such as TML, PMI-Foton, JBM, Delta, Exicom, EESL, NTPC, PGCIL.
  • Achieved yearly revenue of 0.75 Cr in 4 months of product launch & secured the bid for DMRC &, GMR Hyderabad.
Supply Chain ManagementOperations ManagementOperations Strategy

Acme cleantech solution private limited

Deputy Manager

Feb 2018Aug 2018 · 6 mos · Gurugram, Haryana, India

  • Introduced new BU processes using PM methodologies to improve productivity and cycle time impacting the overall revenue of BU
  • Prepared Business cases, competitor and environment analysis, product costings and carried out capital budgeting activities to determine the sustainability of new product line up for customers like Hero, TML, Escorts, Lohia, MSIL, PGIL, NTPC etc.
  • Trained and mentored teams in the BU; client management, team budgeting; project and capacity planning; technical & financial bidding, product Line-up finalization; new product development
  • Steered value engineering within BU to achieve 32% cost reduction in LIB based ESS, 18% in EV charger and 28% in charging stations and provided strategic solutions that enhanced end customer’s satisfaction level & customer retention.
  • Completed 2 SOPs within a record time of 73 days against standard on 90 days.
  • Conceptualised and currently developing indigenous and low cost solution for Solar panel cleaning.
Operations ManagementOperations Strategy

Tata technologies

Senior Engineer

Sep 2014Jan 2017 · 2 yrs 4 mos · Pune/Pimpri-Chinchwad Area

  • Responsible for project monitoring and control based on scope, budget and quality along with risk identification, resource and activity planning for TML Nexon project
  • Benchmarking of product attribute of competitor vehicles of Ford Eco sport and Renault Duster.
  • Executing process design & development with facilities planning, costing, benchmarking, negotiation and supplier selection for new models in line with business strategy.
  • Successfully brought down monthly PPM for Chassis component for Utility vehicle from 3K+ to 200 in 18 months.
  • Warranty claim reduction from 5.5K/vehicle to 1200 until May 2016.
  • Completed 100+ QMS audits and VMS practice implementation of suppliers for Tata’s 5+ SUV models for optimisation of downtime, warranty & inventory cost reduction.
  • Delivered 6 pieces of training for IT-based quality improvements and vendor management system for real-time tracking.
  • Successfully completed 3 black belt projects worth 33.5 CR

Ve commercial vehicles limited (a volvo group and eicher motors joint venture)

Deputy Manager, Vehicle Integration, L&MCV

Sep 2013Sep 2014 · 1 yr · Greater Indore Area

  • 1. Design, Prototype Development and Testing Support for VE 1104 LHD & RHD.
  • 2. Vehicle Packaging& DMU Analysis.
  • 3. Variant planning and variant release for SA, Indonesia, Middle East.
  • 4. Benchmarking of competitor vehicles of Hino ,Fuso, AL
  • 5. Vehicle Validation test planning-ABS, AC, Performance, Field Trials
  • 6. Comprehensive validation plan finalization for field trials at Indonesia, South Africa
  • 7. Implementation Softer suspension& ARB to improveRide and Handling Results.
  • 8. Improvement of Electrical, Brake, Steering and clutch routing for Aesthetics, Better serviceability and ease of assy.
  • 9. Closure of DFS, DFA, CSVES, FVI, CSVESNCR and implementation of Design Changes.
  • 10. Implementation of Cost cutting and Advance technology proposals.
  • 11. Project Monitoring
  • 12. Vendor interaction and vendor Development for new parts
  • Noteworthy projects:
  • Cost reduction of Rs 200 on vehicle by implementation of new ideas.
  • New routing and clamping leading to elimination 15 process during assy
  • Ample Vehicle packaging with inclusion of Ideas from field failure & Benchmarking
  • Implementation of failures and other improvements before C release(TKO)

Tata motors

Assistant Manager, Vehicle Integaration, M&HCV

Sep 2011Sep 2013 · 2 yrs · Jamshedpur, Jharkhand, India

  • Design, Prototype Development and Testing Support for LPK 3118(Especially in Steering, Suspension & Frame).
  • Variant development, validation& release.
  • Solution of tyre wears issue in LPK 3118 with complete analysis and updation in steering system.
  • Implementation Stiffer suspension to avoid the prevailing issue of suspension failure.
  • Implementation of DGMS Features to LPK 25T, 31T Family of Vehicle.
  • Vendor identification and product validation and production support.
  • Design, Prototype Development and Testing Support for LPK 2521 BSIV(Especially in Exhaust System).
  • Development, Implementation and Validation of Low cost BS-IV exhaust system on Tippers for City application.
  • Reduction of IPTV in LPK 2518 Series of Vehicle
  • 8-D Analysis for root cause finding
  • DFSS project implementation for optimum result.
  • 45 days of field trial of LPK 3118 in Jamnagar (GJ),Korba(CH),Talcher(OR)
  • FE trials, Application trials,B2B trials
  • Design, Prototype Development and Testing Support for LPK 2523 LCCR
  • Complete CAD data development and Integration with analysis.
  • Project Planning and execution of Validation with support from testing team.
  • Production Support and Vendor Integration.
  • Design, Prototype Development and Testing Support for LPT 3118 LCCR, Twin Steer
  • Vehicle integration,packaging DMU handling with analysis for LPT 3118(8X2)
  • IPTV &service issue reduction, production support
  • Product and variant planning for LPT 3118&3123 LCCR
  • QFD and Post lunch analysis.
  • Product Variant and special order
  • Vehicle certification, Vehicle benchmarking, QFD for M&HCV vehicle
  • Benchmarking of tippers for AL3123UTruck , BB 2523, AMW 3118 , BB 3123 (truck), AL 3118 (Twin Steer)
  • QFD for tippers in Eastern and western region
  • ARAI, CMVR
  • 4D documentation, DFSS projects, VA / VE Assignments, Vehicle Audit.

Education

Xto10x academy

10x Operations Academy — Operations Management and Supervision

Mar 2023May 2023

Management Development Institute, Gurgaon

Master of Business Administration (M.B.A.) — Operation & Strategy

Jan 2017Jan 2017

Kalinga Institurte of Industrial Technology

Bachelor of Technology (BTech) — Mechanical Engineering

Jan 2007Jan 2011

Collage of Basic Science and Humanities, Bhubaneswar

12th — Science

Jan 2005Jan 2007

D M School, Bhubaneswar

10th — Physical Sciences

Jan 2001Jan 2005

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