Chinmaya Chetan Biswal — CEO
I’m an automotive operations leader with 13+ years of experience scaling fleet, refurbishment, and aftersales ecosystems across India’s top mobility startups and OEMs. From Tata Motors and Volvo-Eicher to Spinny, BeepKart, and Royal Brothers, I’ve built agile, tech-backed operations that drive scale, efficiency, and superior customer experience. My foundation in automotive R&D, manufacturing, and vehicle strategy was shaped at Tata Motors and Volvo, where I contributed to major programs like the Tata Nexon and Safari and led product lines for export markets. This engineering-led grounding evolved into a passion for building fast, flexible, and digitally enabled operations at scale. At Spinny, I helped scale aftersales and delivery ops to 3,500+ used cars/month across 12 cities. I led product-market fit (PMF) analysis, launched 3 new verticals (Assured, Max, Trubill), and supported the setup of refurb centers and paperless, CRM-integrated workflows. At BeepKart, I built 25,000 sq. ft. refurb hubs from scratch, implemented SOP-driven quality control, and developed revenue-generating aftersales services like doorstep repairs, paid warranty, and accessories—reaching breakeven in just 3 months. I used geospatial analysis to expand to 8 hubs and collaborated on internal tools for CRM, spare parts supply chain, vehicle journey databases, and financial approvals. Currently at Royal Brothers, I lead 2W fleet operations (5,100+ vehicles, 18 cities) with just 120 staff. I’ve implemented task automation, agentic AI, and data dashboards to maintain <0.5% cancellation and 94% adherence to service SLAs. I also scaled our RBX leasing vertical to 7 cities with 65% customer retention. My core hard skills include: Fleet management systems (2W/4W/EV) Refurbishment operations & workshop setup Aftersales P&L management Process automation & SOP design Product-led ops workflows CRM integration, data analytics (Excel, SQL basics), geo-ops planning Team scaling & training (200+ field ops & technicians) Vendor management, P&L optimization, service SLAs Tools: Google Sheets/Excel, Notion, Asana, HubSpot, Gantt software, dashboards An MBA from MDI Gurgaon with a B.Tech in Mechanical Engineering, I bring a rare blend of execution depth and product intuition to every project. Let’s connect if you’re building the next generation of mobility, logistics, or service delivery platforms. I’m always open to solving complex ops challenges and scaling great ideas.
Stackforce AI infers this person is a leader in automotive operations with a focus on fleet management and aftersales services.
Location: Bengaluru, Karnataka, India
Experience: 12 yrs 9 mos
Skills
- Fleet Operations
- After-sales Management
- Refurbishment Operations
- P&l Management
- Delivery Operations
- Process Implementation
- Supply Chain Management
- Operations Strategy
Career Highlights
- Scaled aftersales operations to 3,500+ used cars/month.
- Built refurb hubs achieving breakeven in just 3 months.
- Implemented AI automation maintaining <0.5% cancellation rate.
Work Experience
Royal Brothers
Head of Fleet Operations (1 yr 3 mos)
BeepKart
General Manager (2 yrs 6 mos)
Spinny
Program Manager (2 yrs 4 mos)
Shuttl
Manager – Product Strategy- Electric Vehicle (10 mos)
ACME Cleantech Solution Private Limited
Deputy Manager (6 mos)
Tata Technologies
Senior Engineer (2 yrs 4 mos)
VE Commercial Vehicles Limited (A Volvo Group and Eicher Motors Joint Venture)
Deputy Manager, Vehicle Integration, L&MCV (1 yr)
Tata Motors
Assistant Manager, Vehicle Integaration, M&HCV (2 yrs)
Education
10x Operations Academy at Xto10x academy
Master of Business Administration (M.B.A.) at Management Development Institute, Gurgaon
Bachelor of Technology (BTech) at Kalinga Institurte of Industrial Technology
12th at Collage of Basic Science and Humanities, Bhubaneswar
10th at D M School, Bhubaneswar