Ravi Shekhar

CEO

Bengaluru, Karnataka, India13 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in SaaS product development.
Expertise in customer loyalty and relationship management.
Strong leadership in product management across multiple regions.

Stackforce AI infers this person is a Product Manager with extensive experience in SaaS and customer relationship management.

Contact

Skills

Core Skills

Product DevelopmentCustomer MarketingProduct ManagementTechnical Support

Other Skills

Agile MethodologiesAnalytical SkillsApplicant Tracking SystemsBusiness StrategyC#C++Concept to LaunchCustomer LoyaltyCustomer Loyalty ManagementData AnalysisEmployee RelationsLean StartupLoyalty AnalyticsLoyalty ProgramsMicrosoft Excel

About

Experienced Product Manager with a proven track record in SaaS based product development,Program Management, Tech vendor management, Operations management, Loyalty Analytics, Customer Relationship Management (CRM) and Product Marketing. A self starter, quick learner, hardworking and honest professional who always focuses on creating an impact and adding value in the growth of the employer and who constantly thrives for success of the Indian startup ecosystem.

Experience

Mobile premier league (mpl)

3 roles

Vice President of Products

Promoted

Apr 2025 – Present · 11 mos

Driving platform meta - user retention, upselling, upskilling, and monetization across India, US, and Brazil

Associate Vice President

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Leading platform experience :
Platform retention
App economy (payments & offers + rewards)
KYC
Compliance
Fraud & risk

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+3

Senior Product Manager

Nov 2021 – Feb 2023 · 1 yr 3 mos

Leading product management for :
1. Payments & KYC/compliance
2 Trust and safety

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

One97 communications limited

Deputy General Manager - Payments Product

Nov 2020 – Nov 2021 · 1 yr · Bangalore Urban, Karnataka, India

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+3

Razorpay

Senior Product Manager

Aug 2019 – Oct 2020 · 1 yr 2 mos · Bengaluru Area, India

Product Management for Post-payments :
Refunds
Settlements

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

Capillary technologies

4 roles

Senior Product Manager

Promoted

Apr 2018 – Aug 2019 · 1 yr 4 mos

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

Product Manager

Promoted

Mar 2017 – Mar 2018 · 1 yr

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

Associate Product Manager

Apr 2015 – Sep 2015 · 5 mos

Roles and Responsibilities
o Responsible for defining concepts and developing product roadmap for communications engine.
o Responsible for managing the entire product line life cycle from strategic planning to tactical
activities.
o Specifying market requirements for current and future products by conducting market research
o Driving a solution-set across development teams (primarily Development/Engineering, and
Marketing Communications) through market requirements, product contract, and positioning.
o Analyzing potential partner relationships for the product.

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

Senior Gateway Operations Specialist

Jul 2013 – Mar 2015 · 1 yr 8 mos

To Procure bulk email and sms services for promotional and transactional communications and responsible for end to end campaigns execution.
Work closely with Email and SMS service provider gateways, understand the technicalities and be a bridge between them and Capillary.
Help in identifying gateways in different geographies based on feedback, quality of service and cost effectiveness.
Work in a cross-functional mode - work with Capillary’s internal delivery and technology teams on new requirements and product development projects.
Work with Finance and Sales team in judging costs,charges and work on revenue generation through different modes of communications - sms/email/VAS(shortcode/longocode/missed call no.
Prepare monthly delivery reports for sms and email campaign executions.

Data AnalysisAnalytical Skills

Ola (ani technologies pvt ltd)

Program Manager

Sep 2015 – Mar 2017 · 1 yr 6 mos · Embassy Golf Link, Bangalore

Owned program management for DevOps team
Owned technology cost and worked with 60+ vendors across the globe (including Google Maps, Map My India, AWS, Localytics, SMS vendors, Email vendors, New relic etc)
Helped Olaconnect team conceptualise marketing automation product (Ola connect)

Customer MarketingProduct DevelopmentStakeholder ManagementData AnalysisAgile MethodologiesCustomer Loyalty+4

Sql star india pvt ltd

OCA Trainee

Feb 2013 – Jun 2013 · 4 mos · Bangalore

Underwent training to become:
Oracle certified SQL expert
Oracle certified PL/SQL application developer.

Data Analysis

Infinite computer solutions

Technical Associate

Aug 2012 – Nov 2012 · 3 mos · Bangalore

- Owned technical support and assistance in performing applications testing for desktop applications and resolution and troubleshooting of technical issues.

Data AnalysisTechnical Support