Apr 2024 – Jun 2024 · 2 mos · Bangalore Urban, Karnataka, India · On-site

• Building the tech to connect India cottage industry to main stream global commerce.

Jul 2022 – Mar 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · Remote

• As a Senior Technical Programme Manager, I led large-scale product and security programmes to enhance security compliance, optimise workflows, and accelerate product development aimed at delivering seamless, customer-centric experiences. Additionally, I played a key role in achieving SOC2 and ISO certifications, ensuring robust security frameworks and data protection measures.
• Key Achievements:
• Led Programme Management Office to deliver key technical programmes in close collaboration with engineering, product, design, and operations.
• Contributed to a $100M revenue milestone, fostering a customer-centric, process-driven culture and securing SOC2/ISO certifications.
• Enhanced operational efficiency by ~25% by establishing internal programmes for CI/CD, tech initiatives, and cross-team alignment.
• Streamlined product development and go-to-market strategies, ensuring seamless coordination between internal teams and external partners for timely execution.

Jul 2021 – Jul 2022 · 1 yr · Bangalore Urban, Karnataka, India · On-site

• In this role, I led technology and process optimisation initiatives, driving scalability, efficiency, and post-COVID business recovery. My role involved streamlining operations, implementing Agile methodologies, and enhancing cross-functional collaboration to accelerate project delivery. Additionally, I played a key role in ITIL certification implementation, ensuring structured demand, change, release, and problem management.
• Key Achievements:
• Expanded Ola’s driver network by 25%, directly contributing to a 40% increase in business growth post-COVID.
• Achieved ITIL certification within 6 months, enhancing demand, change, and release management processes to improve operational efficiency.
• Accelerated project delivery cycles, leveraging Agile and Scrum methodologies to improve team responsiveness and market adaptability.
• Executed high-impact GTM strategies, successfully launching programmes that enhanced user acquisition and platform engagement.
• Increased stakeholder engagement by 30%, driving alignment across engineering, operations, and business teams to ensure seamless execution.

Jan 2016 – Jun 2021 · 5 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• In this capacity, I led end-to-end programme execution for global product launches, optimising performance, enhancing compliance standards, and accelerating go-to-market strategies for flagship OnePlus devices. My efforts were instrumental in reducing approval cycles, streamlining operations, and scaling teams to meet growing product demands.
• Key Achievements:
• Successfully launched 10+ OnePlus devices across global markets, coordinating efforts between India, China HQ, Taiwan R&D, and external partners.
• Built and scaled a 75-member in-house compliance certification team, securing Google, BIS, and Operator certifications to fast-track approvals.
• Reduced Google Build approval cycles by 50%, cutting down flagship execution time from 9 to 5 cycles and shortening each cycle from 7 to 2.5 days.
• Improved OTA release efficiency by 40%, implementing Agile methodologies to streamline software updates and enhance user experience.
• Strengthened hiring and training programmes, ensuring high-performance teams capable of managing complex product releases and compliance operations.

Jul 2008 – Jan 2016 · 7 yrs 6 mos · Greater Bengaluru Area · On-site

• As a Team Leader in Compliance and Quality, I was responsible for ensuring seamless regulatory approvals, network validation, and product readiness for Samsung’s mobile ecosystem. I led cross-functional teams to optimise quality processes, improve compliance efficiency, and reduce validation costs, directly contributing to faster time-to-market for flagship devices.
• Key Achievements:
• Led multiple teams to achieve seamless Google Build approvals, Bluetooth PTS, and network validation, ensuring regulatory compliance and market readiness.
• Improved the Quality Index from 6.9 to 1.9 within a year, driving a ~5% reduction in post-sales costs through targeted quality improvement initiatives.
• Built and scaled an in-house network validation team from scratch, growing it to 48 members and reducing validation costs by 30% while improving efficiency.
• Enhanced product quality and compliance processes, collaborating with engineering, operations, and factory teams to ensure smooth execution.
• Streamlined testing and validation workflows, minimising delays in device launches and ensuring a seamless rollout of high-performance mobile products.

Mar 2006 – Jul 2008 · 2 yrs 4 mos · Greater Bengaluru Area · On-site