Jun 2022 – Sep 2022 · 3 mos · Bengaluru, Karnataka, India

Oct 2020 – May 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Optimized existing product reports and saved development efforts by 20%
• Built an API product to close critical gap in analytics offerings
• Increased revenue with APIs and improved data availability for internal teams by 30%
• Improved CSAT after migrating reports to a centralized reporting tool
• Worked with finance and marketing teams across geos and different time zones to create multiple billing models and subscription plans
• Reduced users queries by 20% by creating an exhaustive API document
• Presented demos of journey analytics tool to 5+existing clients

May 2019 – Oct 2020 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Worked with a team of 9 (5 engineers, 2 QAs, 1 designer and 1 Tech lead)
• Conducted 30+ feature trainings and demo sessions with sales/support teams
• Managed all the aspects of the product life cycle, including conceptualization, market research, feature requirements definition, wire-framing, mock-ups, development, roll-out, feedback and enhancements
• Reduced on boarding users drop off rate by redesigning registration flow
• Reduced efforts for end-to-end testing, required before every release by 30%
• Created wireframes for 30+ changes in the product increasing client base by 30%
• Implemented design thinking and redesigned 3 modules in product
• Handled 35 B2B clients with an end user base of 50k
• Executed a new Shadowing module which helped in resolving end user’s data queries by 50% and improved CSAT
• Recruited 1 engineer and 2 QAs for the team
• On boarded 2 SMS vendors on to the product for user’s login activities

May 2018 – Jul 2018 · 2 mos · Banglore

• Conducted market research and positioned the Supplier Performance Management product of the company among 7 competitors in a gartner matrix
• Executed competitive analysis of the product, identified gaps and suggested 5 key KPIs to focus on process improvement
• Performed secondary market research and identified 40 prospective clients
• Worked on Google analytics to study engagement pattern of users and linked their relationship with workplace behaviour
• Recommended 3 new features to improve end users experience

Feb 2017 – May 2017 · 3 mos · Noida, Uttar Pradesh, India

• Taught students at a Local Government School
• Planned the entire study schedule for the students to follow for their upcoming summer vacations
• Planned test series to help them improve their performance
• Volunteered in various events like blood donation etc

Jul 2015 – May 2017 · 1 yr 10 mos · Noida, Uttar Pradesh

• Collaborated with testing team in solving issues related to Key management, SD card portability and file-based encryption
• Elicited test cases based on functionality of Webview APK and delineated the results to Samsung internal teams and Google developers
• Critiqued the issues and gathered the required information from different stakeholders involved to make Encryption user friendly
• Diagnosed 400+ issues reported by customers with problems pertaining to third party applications which use Google’s Android Webview
• Requirement gathering, Design and Debugging: Communicated at different levels of software development life cycle
• Maintained and checked the functionality of “Android System Webview” in Samsung Smartphones

Jan 2015 – May 2015 · 4 mos · Noida, Uttar Pradesh, India

• Worked on developing an android application titled as ' Intelligent dialer'